This rating is based on customer reviews, inventory size, pricing, and service quality
Reviews for Adirondack Heavy Duty Towing & Road Service in Amsterdam, NY are largely upbeat: rapid heavy‑duty recoveries and roadside fixes, fair pricing, and professional, caring staff—John earns frequent praise; even a clean shop and café get mentions. Many cite fast response at tough hours and honest diagnostics that prevent unnecessary tows. Downsides: a few reports of rude phone service, one yard‑security complaint, and a pushy driver, so experiences can vary. Little clarity on parts inventory, yard organization, or finding parts. Overall: 87/100.
What clients say about Adirondack Heavy Duty Towing & Road Service in Amsterdam (NY)
I was really impressed they helped us out today John is so nice person answered to the phone come to the wreckage and help us out in 30 min has arrived in 15 min our semi truck was pulled from the ditch and continue driving thank you again
Bolts broke off in engine block for fan clutch mounting. Other shops couldn't tackle / handle the job. Adirondack Towing took me in. Handled the repair professionaly and timely. back on the road les than 24 hours. Highly recomend this place. Also a very clean shop and café on premises with friendly staff and great food
We recently had a load shift issue. We contacted them for restack, from the first call to the completion of the job, their team was professional and on point.
I highly recommend them for any kind of repairs!
Husband and I were stranded due to clutch going out on semi. John and his wife were so very helpful. She fed us at the café and took very good care of us. Made us feel like home. John came and got us and got us rolling to the truck stop,then he went as far as to help us find a hotel and also gave us a ride there. Had the truck fixed and ready to go quickly,just a few days. I highly recommend him to anyone who needs a wrecker or mechanic work done. Five start service. Treated us like royalty. Thanks John and your wife for making us feel like family.
John and his team at Adirondack are absolutely amazing. We had a situation that just kept going from bad to worse and they made everything an absolute breeze from not only picking up our truck and trailer, storing them in their yard, repairing our truck that we were sure would need the dealership (which would've had it out of service for a week) they even went the extra mile by dropping our driver off at a hotel. I cannot recommend them enough.
John is the man!!! I was moving too quick and pulled from my trailer without putting down my landing gear and got stuck!! If you know you know!!! John came and got me out in 10 minutes!! Cmon now , he’s out here doing his thing. Thank you so much again
Did not even want to help me. As soon as I called and told him I was referred to him he said he didn’t run his business like that. Treated me like I was stupid when I started(I didn’t even get to tell him)telling him what was wrong with my truck, he started telling me to call other mechanics he was very rude & disrespectful!
Called 10 different places and they were the only ones that didn't give me the runaround for a weekend road call at 4am. John was fast and friendly. Definitely fist call next time I need work in the area.
Hands down best repair/tow company. I had the pleasure of meet the owner John and 2 of is mechanics working on my truck because I had intermittent power problem to ECM it took a few hours to find but they got it and got me back on the road and was very fair on the price. Thank you
John and Matt at Adirondack Towing did and excellent and very professional job at getting an RVer un-stuck when they drove off the roadway at our Harvest Hosts farm - stay location. I strongly recommend Adirondack Towing! Thanks guys!
This company is very good and they are very experienced in this job. Yesterday my truck shutdown and I couldn’t start the engine and I called one road service company they send a mechanic and when he came he said my truck has a TCM issue that needs to be handled only by the Freightliner, but the following day I called the ADIRONDACK, they fixed the issue in a minute. Briefly I would encourage everybody to work with them.
The staff/owner of Adirondack Towing were amazing to work with. I had a unique project that I could not find anyone to help with. One call to them, the job was taken care of. No complaints, just professional, 1st class service. Thank you ADK!
Very fast and professional service. I used them to undeck trucks. Even with years of knowledge the owner still listened to me and did as I asked and needed to get the job done swiftly and safely. The diner at the truck stop has a great pastrami on rye.
8/19/2023…. Today I had a brake chamber blow out on my semi. The technician John, from Adirondack showed up within a half hour. Very knowledgeable, very respect and extremely fluent with the repair. While I assumed the breakdown would require a tow, John was able to get me from out the middle of the highway, into a parking lot and repaired my problem in little time. I highly recommend using this service especially if you are in the Amsterdam, NY area. Adirondack save me time and money.
I greatly appreciate you John, for getting me back in the road at light speed.
I have had the pleasure of doing business with Adirondack Towing several times in the past and I’ve always been impressed with their knowledge and professionalism. this most recent time I was stranded in a driveway with my oil truck not going into gear. I called John for a tow, and he thought possibly Matt could come down and see if he could get me back in service. he could’ve just towed me and stuck the money in his pocket however he chose to send Matt who unbelievably was able to fix the problem and get me back in service, saving me a tow bill,a Service bill from Peterbilt, and more importantly missed days of working. putting your customers ahead of making money says volumes about John and his business. I couldn’t give Adirondack towing and repair a higher recommendation if I tried.
P.S.
This isn’t the first time they have done a roadside repair instead of towing me.
I had a driver stranded over In Amsterdam and tried for 4 hrs to get a service to come out a jump start my guy to get him home to his family. We were referred to Adirondack Towing by another service provider and they came to our rescue. They got my guy up and running and now is able to get home. They have fair prices and a quick response time. Best service I have received from a heavy duty truck provider in a long time. Instead of being my last call they will now be my first call.
I had a rear-end go out at 12:30am. These guys came right out and towed me to their shop. Such a great group of people. Great service and very fair pricing. I was very pleased. Highly recommend if you need anything.
I had a severe coolant leak on my freightliner truck and after calling them after 5 in the morning, a tech was onsite under 1 hr. He wasn't able to fix on site so I followed him to the shop which has plenty of room and a nice deli. They treated me well and got the radiator installed in a timely manner and sent me on my way. I highly recommend Adirondack Heavy Duty Towing and Road Service!
Had a unique job for them and the guy handled it like a pro! Great price very quick response time and very professional. I highly recommend this company for any and all towing needs. Thank you again and if im in the area and need help you're at the top of my list.
I was in a jam. The TA truck stop in Fultonville, NY was very disorganized and did not fix my truck before they assured me it was and rushed me out of the shop. The problem wasn’t fixed so I contacted John, the owner of Adirondack Towing. I sent him my information and we made plans to fix my truck the next day (I called him late at night). He came to me at my hotel with the right part and had my truck fixed in about 30 minutes! He is very quick and efficient.. He’s honest and true to his word. You can’t go wrong with John and his company. I highly recommend his services for heavy truck repairs and/or towing!
if you are in or around the Amsterdam area and your ride is giving you troubles give these guys a call. They will get you fixed up and back on the road and I am speaking from experience. Our cancer awareness truck lost brakes. It's a 77 chevy c60 so imagine how hard it is to get parts but these guys got it done and the truck is carrying on its mission to help families dealing with Cancers. Thank you to the crew at Adirondack Heavy Duty Truck Towing and Repair, you guys are truly the best!
Adirondack Towing proprietor John saved the day when he pulled my 40’ brand new motor home out of a muddy mess I never should have tried to get into. From my first call where a answered the phone (no machine answer!) he assured me he would be there at first light and not to worry. His first priority was cause no damage, so he was slow and meticulous. He got her out and all was well. He may not be the least expensive around, but you’re paying for top on the line equipment, and most importantly his almost 40 years of experience. When you’re worried about your $400,000 Motorhome, it’s money well spent!
I’m rating this location as a restaurant as there is one here along with a diesel station and heavy duty towing service.
The food is phenomenal for the price, and you must try their desserts. Their food is much like home styled cooking the way your mom couldn’t. The service is excellent, the cashier/cook/waitresses there are polite, cheerful, and prompt.
If your looking for a quick healthy bite before your next adventure, fill up with diesel and eat here. Great small location.
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