Terrible service from day one. Missy is very unprofessional and rude. My story is very long but in the end the service was poor and I just don’t see how that person is still even working there. My car was there for over a month with no updates unless I called and was told another week or another day over and over again. Thank you to the mechanic Ricky for making things right. He was Very professional, understanding and went above and beyond to try to fix the mess.
My insurance company recommended this place to repair my Audi q7 after I hit a deer . They set the appointment up for me and everything . I showed up early and was greeted my a male worker at the desk . He takes pictures does up an estimate and everything . He told me about 2-3 weeks to get parts in and a day to do the work . I could drop off and pick up same day is what I was told . I called 4 or 5 days later same guy answers the phone saying parts are in they just gotta inspect them due to them being used parts. I call back weds like I was told too few days later get a female receptionist . She has no knowledge of my car getting done and tells me she’s a month out to get me in . The best she can do is try for next week? I was under the impression that my parts had already come in ? Now they have no on knowledge of the job and I gotta wait at the end of the line because her workers are out with Covid ? Save yourself the trouble and go to repair shop that looks legit and not run down. Going to Valentine collision instead, much nicer!
TERRIBLE.... they told me about a week after drop-off that it would be done, needless to say it took 3 weeks, I had to keep extending my rental vehicle, did that at LEAST 3 times. Finally got it back and the 4X4 decal they had to replace for 100$ looked like someone ripped it in half then put it on, my gas cap which they had to remove to get the bed off of my truck was never put back on properly, and the quarterpanel that was replaced looks like small scratches were put on it. And as for attitude, the lady behind the counter needs to get hers checked. Either do the job right or get out of this business!!!!
Absolutely terrible ! Had our vehicle in there for 16 days after an accident. They did the body work and that's it. Never put the vehicle on a lift to see if there was other damage, which there was a lot. Took the vehicle to another shop to find out it was not even safe to drive. Once we called and complained they said they would go to the other shop to look at it, and help get the damage covered by insurance, and they never showed up. Needless to say I would not recommend them to my worse enemy. If you're looking for safety and someone to do a thorough job go somewhere else !
Great customer service! Bob was very understanding of my situation and kept me very informed during the restoration of my vehicle, he did a wonderful job for the price he charged. All around comfortable experience, which tends to be uncomfortable when going to new mechanics. I would definitely recommend Ehrheart for your collision reparations!
243 Lake Shore Dr W, Dunkirk, NYCar repair and maintenance service
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