Mike's Automotive in
Dunkirk (NY)

Everything was fine until the moment when the crane driver notified me that I could ride with him. And I had to pay for transportation for me and supposedly $67.97 for supposedly passing 3 miles from my insurance limit. ???????????????????? ????????????????????

They have been towing cars from a local business and requesting cash if you don’t want it towed. I’ve heard they aren’t claiming the cash that they are stealing from people either. I wouldn’t trust them and would look for another tow company.

No respect for people. Or themselves. Their momma didnt love them their daddy's left them.

Tried to scam me and my wife. Insurance company used them and Mike himself called me. Told me my insurance didn't cover the mileage and that it was $6 dollars a mole extra plus a $75 return trip fee. Complete scam thankfully I know better. Beware of this guy

Do not use! I’m a young girl who went off the road into the snowy ditch and needed help towing my car after I got home.He was rude and acted like I was stupid to even be calling him???? Ur a tow truck driver listed w your name and number on google.How is it out of the ordinary for someone to call u for help in a storm??

Roadside assistance got them to schedule the pick up in the morning. They took the call. Then called me in the morning demanding $200 cash or no tow. They said I can call back State Farm. Which I did and then they wouldn’t answer the phone for them to clarify why I would be charged. SCAMMERS TAKING ADVANTAGE OF STRANDED MOTORISTS STAY AWAY

A negative 1000 in my book, my roadside has called for me 2x and I have refused as he is a scammer and will prey on helpless people. AVOID AT CHANCES IS MY ADVICE!!!!

Should be covered by road side through state farm. Comes out and gives excuses for why you should pay them when they have you at their mercy. They are rude and unprofessional.

Dishonest. Charged $130 for "covered" State Farm roadside assistance- then when cancelled before help arrived instead charged my card an $85 inconvenience fee. Previously charged another family member for "covered" services and would not provide the invoice needed for reimbusement.

Insurance co. sent him to tow my vehicle. All he was interested in was tacking on extra fees that I would have to pay out of pocket.. what a crook.. call ellmanns or Mancuso.

Mike was very helpful and a pleasure to deal with. He gave me a quick honest assessment of the situation and then promptly followed up with me advising me of a fair quote for the services required. After service was performed he followed up with me and advised me on a couple issues to watch out for as well. His consideration for the safety of my son and the fact that he was willing to work through repairs remotely with me so my son could focus on his classes was impressive customer service. Thank you Mike!

My insurance company connected me with this provider for a tow. I have inclusive towing for 50 miles with my policy and I was only 10 miles from home. Mike contacted me to tell me that the insurance company was covering $38 and the bill would be $175 because of the increase in diesel fuel prices. I would have to pay for the difference out of pocket. I ended up paying for an Uber to get home and using my own truck and trailer to retrieve my vehicle. This practice of extorting money is illegal and I have notified the insurance company. They will be taking appropriate action.

Worst tow company in the area, they are con artists, tried charging me an extra $20 for the extra truck they had following them to give me a ride and charged me $100 for “liquid spilling” on the bed of the truck even tho I know damn well they went back to there business and just hosed it off. STAY AWAY FROM THIS SCAM COMPANY. MANY BETTER CHOICES IN FREDONIA AND DUNKIRK! & even tried arguing with me over the most pettiest thing, worst experience ever!

I locked my keys in my moving truck on a Sunday with the truck running. I called Mike at 10:00am… the truck was unlocked by 10:20. Never in my life have I had that happen. He bailed out a very stressed young married couple trying to move across country in a snow storm.

My Roadside Assistance gave me this place. I arranged the cost since it was over my tow limit with my Insurance company. Mike calls me and try's to get additional $ from me. I explained to Mike that I already paid for the overage through my Insurance and they stated no additional $ should go to the tow company. Called and cancelled the tow and another tow driver showed up in 10 minutes no issues. This guy is a crook and will take advantage of you. Do not use this company. I reported to the appropriate parties and here I am writing a review which I never do. SMH.

My truck's battery died at my work. I had jumper cables and was using an employee's car to jump my battery when Mike drove by me by chance. He stopped and offered his assistance and knowledge. He informed me I had a cheaper pair of jumper cables that wouldn't work for my truck (he was right). He then pulled out a diagnostic tool/jumper box. He jumped my truck immediately, and stuck around and gave me more knowledge on the proper equipment/jumping process I could use in the future. He never asked for payment (or for me to write this review). He just gave me his card and told me to call him anytime I had a problem in the future. I will definitely recommend him to others!

Mike's prompt service, meticulous attention to detail of handling and transporting my classic 1967 mustang was much appreciated. He worked well with my insurance company, Haggerty, and would use his services again with no reservation.

I will say I read the reviews when dealing with the hassle of towing my newly bought car an hour and a half from Dunkirk NY to warren, pa. He called me when there was a legal issue in dropping off my vehicle. Well called my roadside assistance back changed drop off location he was there in 15 minutes after. he's older and his jokes can be taken the wrong way. mike and Ann are both very nice spend some time joking with them they are funny as hell! Also understand for a 118$ tow through my roadside assistance he made only 50$ for an hour and a half to more. Was still nice and offered for me to come back up and have beer and some steaks with him

Car broke down, paid my insurance nearly 300 dollars for Mike to call me and tell me I'm not "covered." Some other tower took HALF of what Mike "wanted."

If your insurance company tries to send them demand someone else. They are rude and will try to shake you down for more money once they have your vehicle on their truck. Stay away.

This man was absolutely awful. We had to deal with him after our insurance company recommended him for a tow. We already paid quite a bit through the insurance and this greedy man said it wasn't anywhere close to what he wanted. He asked us to pay EXTRA. Meanwhile, we're stranded an hour away from home late at night with our 6 month old for three almost four hours. I do NOT recommend using this company at all.

I went through my insurance company for emergency roadside assistance. They provided me with Mike's Automotive for the tow. Mind you I just paid my company a mileage fee to have it towed to the repair shop of my choice. Ok, no problem, I get it. Then I received a call from Mike's. This man tried telling me that I needed a special part for him to tow it and it was going to cost me another $25! When I confronted him about the extra cost for something I've never heard of before (I worked in automotive for years) he immediately got offended and started spouting off about other service providers. It made me feel small. You sir, desperately need help in what customer service means. Shame on you! Negative rating if possible. Down right scandalous!

My girlfriend was directed to this place by her insurance company in order to tow her van. Now i know why. The guy she spoke to told her it would cost an extra 45 bucks if he had to shift the vehicle into neutral himself. What a joke.

How this business got ANY amount of stars defies all assumptions you can make about a market economy. Employees I dealt with had the temperament of Gordon Ramsey, the charisma of a night shift fast food employee, and the work ethic of a Kardashian . Do not, under any circumstance, subject yourself to this business, as you could just as easily get robbed standing outside a bank with 100$ bills wadding out of your pocket. I have never been more personally invested in hating someone since Bambi was shot. I would rather insert toothpicks under each toenail of my foot, and then kick a wall as hard as possible while watching the Adam Sandler movie, “Jack and Jill” on a 10 hour loop. There will always be a throbbing pit in my stomach knowing poor, hard working people are being legally robbed at gunpoint everyday in my city.

Absolutely horrible if you were depending on him and you was an emergency or side the road you'd freeze to death says he's coming doesn't show up at all even when you think he's coming it doesn't show up so don't trust him at all he shouldn't even be in business and I filed a better business complaint against him

Negative star rating if I could. They have awful customer service. They're rude. They said they'd tow my car, and then left me hanging until I called my roadside assistance back. Mikes auto then told them I was too far for them to tow my car. Why would you accept the call in the first place then? Thanks for nothing.

I would give them a 0 but that's not an option. They will rob you. I have road side assistance thru Gieco (towing is completely covered at no cost to me). He tried to get additional money from me to tow my car 18 miles home, very rude and did not even care that it was freezing out and I had been in the cold for 2 hours. Needless to say I called Gieco back and they found me a different towing company that actually cared and didn't try to charge me and the insurance company.