Perlman's Towing in
Albany (NY)

Hit my car got out saw it got back in continued dropping the vehicle he had on the back of the truck. Witnessed and cameras caught him. The police questioned him He then denied it. Police wrote him a ticket after all the evidence was shown that he couldn’t deny. Worst towing company ever. Don’t use them. Very very dishonest and just a heads up they will lie about their insurance. Their current policy is through Assigned Risk insurance. They switch it all the time to be able to get away with damaging your car and lying about it. Do your self a favor and steer clear of this company? I know firsthand how they do business and they cost me a a ton of hardship.

The dispatch or owner is one of most dishonest and most rude people I’ve encountered. These guys always say they are 5 minutes away no matter what, I waited 7 hours and just canceled it because they told me they were almost there like 3-5 times in that window. Well known around town for having a shady reputation, being lazy, dishonest, and just doing bad business.

This place is TERRIBLE. They take on average 4-8 hours longer than THEIR OWN ESTIMATES of arrival and insult you and act like you're the bad guy for calling and asking them where they are. Steer clear, the owner is a real piece of work.

Damaged my car lied about it and was camera don't trust them

Absolutely terrible and extremely unprofessional requested a tow and was given a time frame luckily I'm vigilant and I come outside to my car being dragged on a truck with the parking brake on (I'm a mechanic) no notification or anything, not only that after the key was given the driver was unable to drive my four wheel drive truck into the bed reversed off the side and cracked my bumper in the process, and to top everything off they denied any fault or accountability for the condition the vehicle was left in recorded at the DEALERSHIP. Needless to say it's been a long legal process 0/10 DO NOT RECOMMEND

Asked tow guy if he could crank it to the left to not cause a jam. Nah I have to wait. Just made a 5 block traffic jam being inconsiderate. Know who not to use.

I called for a car jump start and the service gentleman came within 30 minutes, fairly quick. The service was done quick and very professional and polite. Strongly recommend their service. Thanks.

Preston was awesome in helping us get our van towed from a tight spot. The flatbed truck he was driving wouldn’t fit in our driveway, so he told us how to arrange for a more appropriate truck, staying for much longer to help us out while knowing that he wouldn’t be towing our vehicle today, all while being so friendly and patient while outside in the dark and cold. Excellent customer service and I am sure I will be contacting them in the future.

Fair pricing. Driver was quick getting to me very friendly. I would use them again my only complaint is that the driver was smoking at drop off point. And tossed the butt on the ground. And the shop owner is very anal smoking on the property.

Thank You Chris the Tow Truck Driver @ Perman's Towing. Super cool guy, was very helpful with my son's car and the Office customer service was understanding and helpful, Thank You From this Mom. Tiffanie C, Broadalbin , NY

Got a tow in Troy today and I will say this was the best tow experience I have had by far. Wish I would have caught the gentleman’s name

Mark is the best , pulled up fast and easy to help me! He deserved a raise , real cool guy!

I wouldn't want my car on one of their trucks. Just watched one of their drivers blow through a red light while flying down Central Ave nearly slammed into a car pulling out of a drive way. The tow truck driver locked up his brakes open up his air horn and gave him the finger while screaming out the window. Somebody really ought to call commercial vehicle enforcement on these guys. I've thinking they could pull up a traffic cam video of how this guy was driving. Look like a bunch of cowboys

Perlman’s was dispatched for me by a third-party roadside assistance company. My car being broken down was the straw that broke the camel’s back in an already very bad week. The driver was so kind and sympathetic as I intermittently sobbed throughout the towing process, all while dealing with a jump start turned tow in 20° weather with an electronic e-brake that didn’t want to shut off and a car that was parked at the wrong angle in a narrow parking lot. Very grateful for the kindness I was shown.

So easy and friendly to work with! I unfortunately found myself needing a tow which often takes hours. Luckily they took only an hour and the guy (wish I got his name) was so friendly and quickly got my car on the road to the mechanic. It was covered by my car insurance so I can’t speak to the price or value but I would definitely seek them out again if I needed a tow.

Preston was awesome! He responded quickly and even found out what was wrong with my car. He seems to care about his customers! Thanks to him my car is back up and running like new.

Brandon is the best ! I recommend this company to everyone who needs help, especially Brandon. Good Job !

Dispatcher was very rude, only called to ask them to call me when the driver was near. Waited 4 hours and was told their driver is stuck on another job. So now I am stuck on the side of the road forced to find a new tow, with no sooner updates from Perlman’s, and the shop that would be replacing my tire will be closed by the time a truck can get here. Absolutely garbage service.

Had to have my Porsche 911 picked up and towed to the dealer. Brian from Perlman's Towing came by on short notice, was extremely helpful, and it was a great experience. Thanks to Brian and Perlman's Towing!

After being left on the side of the interstate for 2 hours by a different service provider, Brandon from Perlman arrived promptly and saved me from being alone in the dark. Brandon is lovely and knowledgeable. As a small woman, he never made me feel inferior or scared. He helped me fill out the overnight drop off form (he even had a notebook for me to lean on to write) AND waited with me until my Uber arrived to take me home. When your insurance tells your Perlman is on their way, they really mean it! Oh and did I mention that Brandon’s the best? Because he is!

I say shame on you to those who write bad reviews about how tow truck drivers drive.....Did you know tow trucks are EMERGENCY RESPONSE VEHICLES!!!! yes, they respond to those accidents EVERY DAY you GOOD DRIVERS (not) seem to get in, especially in those 30 mph speed zones . Did ya know the driver is the one who sweeps up all those shattered plastic parts that come off your car, did ya know tow truck drivers are called out of bed in the middle of the night , did you know tow truck drivers rarely get paid by the hour they work on commission pay, did ya know they have to do alot of calls to make a decent days pay. Do you realize they're the ones who save your daughter or son or grandmother or grandfather when they're broke down. DID YOU KNOW THE MAJORITY OF DRIVERS DONT "MOVE OVER" , and did you know 1 tow truck driver dies every 6 days in America doing the JOB!!! So before you go commenting on how a tow truck driver drives , maybe you should think more about the driver than yourself . And maybe you should get the hell out of their way !!!!!

Brandon SAVED MY LIFE Please promote this man, give him an award and a raise because his customer service and competency is top notch. He was able to locate my vehicle and deliver speedy towing to my home (arrived way faster than estimated time during a weekend in very cold weather). The world would be better if there were more dedicated working men such as himself.

My sons car got stuck on a boulder (who knows) and Pearlmans was the 3rd tow company to come and try. The driver worked magic using the flatbed to lift the rear of the car to get off rock and shimmy its way back over to the pavement. Courteous and quick to arrive. Thank you!!

Jay, the tow truck driver, funny, understanding, and a remarkably chill demeanor. The individual who handled the call was equally pleasant and understanding. They efficiently assisted in retrieving my lady's car from the Nissan dealership, and the cost proved to be quite reasonable when compared to other local tow companies. I wholeheartedly recommend this towing company — a 100% satisfaction guarantee for all towing needs.

Awful experience. Requested towing 1 hr and half ago for a 15 min drive, and yet still haven't shown up. It's completely ridiculous. Initially called the company for an ETA, said 1 HOUR, and then an hour goes by, called again, says SHOULD BE WITHIN 30 MINUTES. 30 minutes later, they dispatch someone at 1 hour and 35 minutes later. Unbelievable and would not recommend.

Really appreciate Perlmans, our sons car was on the side of the road on 787 north of Albany on a Sunday afternoon. I called them and they arrived within 20 minutes. Put the car on the back of their lift truck and dropped it off at the shop for repair. Highly recommend them for anyone needing a tow.

Complete reckless driving. I’d give 0 stars if possible. One of their flatbed trucks was weaving through traffic, incredibly dangerous considering the size of these trucks. They then proceeded to speed right through a red light. I would not trust them to be towing my vehicle, they nearly caused an accident which would only further damage one’s car being hauled.