HMI Auto Care in
Hackettstown (NJ)

HMI has been our ‘go to’ place for the service of our Audis! Thorough, fair, and pleasant to deal with!

Great place to get your car fixed ! Very knowledgeable and friendly people. They stand behind their work Very fair and honest prices

Though my repairs were expensive, I cannot fault HMI on their thoroughness. And unlike some shops, Barron and the people working on my car kept me informed every step of the way: what was needed, how much it would cost, how long it would take, etc.

HMI is the only place we takeout cars! They do great work, and are always fast, honest and accommodating.

Had 4 new tires mounted on my car. I was impressed that HMI could have charged me for a wheel alignment but the car was inspec after tires were mounted. And HMI told me they didn't need to do the alignment. That was very honest of them. Also like that they did mulipoint inspection of car. And tested battery free of charge

Provided excellent service at a fair price. Gave a detailed report on what was needed and options available. Car was completed before the time requested.

Even though their website indicates they service Mini Coopers, they now do not. Their website information should be updated. Other than that, there is no problem with their service.

All i can say is 🤩😍🤩🤪!!!!! I came with my cuz to get her car fixed and let’s just say I’ll be coming back here more often… ima buy a hooptie just so i can see these guys more often! Shawn is superrrr cute and he wears these little tight jeans that hi lites his package and he’s packing!!!!! There’s some lady working in the office and she’s good looking too!! (I don’t roll that way but if I did it would be over) I seen 2 of the mechanics and one had this slicked back hair looking all fine like he’s in the godfather ready to call a hit on some dealers that are in his turf and the other one is this handsome old man! Super handsome! Super fit!!! Ladies if your looking for a honest shop to fix your car and some cuties to look at and think about when your in bed with y’all dusty husbands come here. They don’t disappoint!!!!

I had an issue with a car battery in my mercedes sl 550 and Sean at HMI really stepped up and did the right thing when he really didnt have to. I so appreciated what they did.

I caught them lying to me multiple times. They told me my breaks were good. They weren't, and now my rotors are warped. I had to bring it back to replace my rear calipers. They told me the suspension needed over $1,300 worth of repairs. It doesn't. Another shop showed me the suspension isn't loose and doesn't need repairs. They told me the extra $300 they added to my quote was because of inflation. Inflation has been going down for months. And they just raised their hourly rates too. To be fair, they did do a decent job welding my exhaust. However, I've been very disappointed with the quality of the other work, and the dishonesty.

These guys are the real deal. Been to many other shops and just got the runaround. They took care of my wife very fairly without bending her over a barrel and showing her the 50 states. It’s nice to see a shop not take advantage of women. So many do but not Sean and his team! Thanks guys!!!!

O stars if i could!! Who has a pick up time for a week vehicle rental for noon and they close at noon? Had this car reserved for a trip with my boys for 3 weeks. Tried saying merchant services shuts down exactly at noon. Merchant services never shuts down. Why wouldn't your last pick up be at 11:45 if you close at noon? They should be ashamed. Budget rent a car says they cant make the people at the location stay past closing. I was literally on my way to the location to be there at 12:05 when HMI called to say 12:01 is too late. Would've been nice to know as I was sitting around all morning waiting to go pick it up thinking car won't be ready until noon.... my scheduled pick up time. I was literally speechless.... at least Budget made good and waived my cancellation fee. HMI Auto 👎👎👎

James at the Hackettstown Avis location was absolutely amazing! When we found out we couldn’t fly because we didn’t have our REAL IDs, we had to pivot quickly and take a road trip instead. We needed a van last minute, and James went above and beyond to help us out. His professionalism, kindness, and calm demeanor made a stressful situation so much easier. We even forgot my son's phone in the van, and thanks to James’s honesty and attentiveness, we were able to pick it up the next day without any hassle. It’s rare to find someone so genuinely helpful and dedicated to outstanding customer service. We’ll definitely be renting from Avis again—because of you, James!

HMI took care of my car and helped me diagnose the engine code I was getting. Only comment I have is it would be nice to receive a discount on the diagnostic fee since I got the work done there. Other than that they are going to take care of you and your car.

Ray and Barron have been absolutely amazing! Time and time again they have rescued my vehicles, offering great service, quick turnarounds and extremely fair pricing.

There's a reason HMI has good reviews.. they earn them! Amazing customer service and communication. I had my truck in for brakes and a Trans service. They called not once but twice to discuss the transmisson service and then the status of my brakes. Super honest and quality workmanship. Very fair pricing. They will definitely have a repeat customer in me. Thank you HMI!

In 2010 I was a broke 18 year old freshman at Centenary and working full time at Sears in Rockaway Mall in the evenings (making $7 an hour). My first car was a lemon and I remember taking it to this repair shop at least one or twice a month before it finally died. I would ask them to just diagnose the issue but not repair it because I didn’t have the money to have it fixed. Just about every time they would repair my car for me free of charge. One time it needed serious work and they only charged me $100 (I’m sure the labor was worth much more than that). 13 years later and I still remember your kindness and generosity. These were the most caring and HONEST mechanics I’ve ever come across in my life! I’ve since moved to Europe but I’m glad to see you’re still in business and doing well. May God continue to bless you!

Always do a great job no matter what the issue is, honest, fair and kind service from everyone I've dealt with. The receptionist is awesome, she is well spoken, great personality and always gets me in quickly! I'd recommend this place for any car needs u may have.

A+++. Totally understood my needs to get my car to pass inspection and gave me great options to accomplish that goal. From the office contact to the mechanic who performed the work, everyone was kind and polite. Great job and super affordable too.

I brought an exhaust pipe to get a new flange welded in place. I showed up on a Friday morning and even though they were busy, they made sure to help me out and got the work done in record time and at a great price. This is the only shop around that will do exhaust repair work the proper way. Most shops would just have me pay a lot more money and replace the whole part when just the flange is bad. So very pleased with this experience and I will very much use them again!

Ray and team Ray has assembled over the years do reliable work, having your vehicle serviced can be a very stressful experience however I've found HMI to be a credible automotive repair business. I'd would never take a exhaust related issue anywhere else, his exhaust specialist is second to non be it a classic car or late mode.

The owners of this shop are the kindest, most hospitable and trusting I have met. My car broke down in front of their lot after hours and I was lucky enough that they were still there. The owner helped me diagnose the vehicle, tried charging the battery repeatedly and came to the realization that it was an alternator that needed replacement. They ordered the parts after hours, fixed the vehicle by the next morning (on a day the shop was closed) and charged me less than I would have anywhere else. Where most businesses today would charge more for that type of service because the consumer has no choice or simply refuse it - they did the opposite. They also completed a full inspection on the vehicle and pointed out things that were not up to par. These were things that my local shop overlooks (or simply ignores) to get me in and out. If you are looking for a true mechanic that will keep your car running and safe, while still charging less than alternative big name brand shops - this is your new shop! PS- When you know that they do it because they love it, that’s who I want to go to for service. I like to stay away from the guys just punching in and out.

I have been an HMI customer for more than 20 years. During that time I have always been confident that the repairs and maintenance done to my cars were done efficiently, with expert mechanics using the best parts. My wife and I put on a lot of miles and when we are making a trip I am sure that my vehicle has been given the very best treatment and that it would get us there and back safely. A few years ago I swapped my car with my son. He drove it for two years and then sold it. The buyer called me to say that he had never seen such a comprehensive record of a vehicles maintenance. That is a very strong point at HMI.

Great experience! I went in this week to get an estimate on a repair. The price they gave was very fair and they were able to fix it on the spot. I was driving my repaired car within the hour! I will definitely be returning for any repairs I need as well as recommending this place to friends!

We recently moved to this area. I've used the same mechanic to repair my cars for the past 25+ years. I was happy to find this shop with a good rating. Thanks to the folks for posting reviews. Here's my two cents...... This was a specialized repair for an oil leak and Ray immediately diagnosed the problem and called me later with a repair estimate. He also said he had the parts available - not my usual experience. We scheduled the repair and it was done the the same day as he said. The final repair cost was significantly LESS than the estimate! I can't recall ever having that experience. Not only honest but a testament to the mechanics abilities to make the repair in short time. There is a rental car business in the same building and the daily rental fee is very reasonable. Very convenient. I can't say I like spending money on car repairs but dealing with nice, capable and honest people makes it far less painful.

We take all of our vehicles here for service and repairs and have been very satisfied with their services. They do NOT try to push other unnecessary maintenance on you like a lot of other places do. Very courteous, clean and their pricing is excellent. Would highly recommend. Sue Lane

Very friendly! Very nice people and very honest. I lifted the car up when I got home to check out the work and they did a fantastic job! Much cheaper than what other places quoted me too. Great to finally find a shop that is honest and does great work!