What clients say about Euro Addiction in Clifton (NJ)
Took my Audi in on a Monday morning at 8am for heating (HVAC) issues. Aldwin (the owner) told me he would reach out midday to tell me what the issue is and pricing. 12pm came and I didn’t hear from him. I called at 1pm and no answer. I called at 1:30 and got no answer. I called at 1:45 and got no answer. I called again at 3pm from another number and one of the mechanics answered and said he is out and about and will be back in 20 mins and will call me. 3:45pm and no call. I call and Aldwin answers and says they are going to look at the car now (keep in mind my car has been there since 8am) and he will call me back. He calls back at 4:15pm to tell me the blend actuator on the driver’s side is bad and needs to be replaced. He gives me the price and says it will be done by the next day, which is Tuesday, noon.
Tuesday noon hits and I don't hear from the shop. At 1:30pm I call and no answer. I called at 2pm and got no answer. I called at 2:30 pm and left a voicemail. I called at 3pm and got no answer. I start looking at the shops reviews on Google and see he has responded to the negative reviews with a number to reach him at. I call that number, which seems to be his personal line(maybe) and he answers and says "The car is done, we are just putting the dashboard back together. You can pick it up today". That is great news to me even though I haven't heard from these guys all day and I had to find alternate ways of calling him. I can’t make it to the shop now by 5pm because it has gotten late in the afternoon and my ride is gone. I am carless and Uber is charging $50. He says it’s fine, and I can pick up the car Wednesday morning. He says they open at 7am and he should be there.
I get to the shop at 7:15ish on Wednesday morning and to no surprise this man is not at the shop. The mechanic is there, but no Aldwin. I asked the mechanic if my heat is working now, and he says he is just backing the car out now. I waited at the shop until 7:45am and I decided to text Aldwin on his personal number. Suddenly, the mechanic brings me my keys and says Aldwin will contact me, the car is NOT fixed, and it's no charge. !!!!!!!!!! I ask him WHY is it not fixed and what's the issue. The mechanic tells me Aldwin will contact me. Aldwin texts me at the same time the man is giving me my keys and says "Hey give me a few. I'll call u when I get in. No bill for now." I don't hear from him again. I called the shop at 4:30pm to ask why they would have my car for 3 days and tell me nothing is fixed, and of course they say Aldwin is out and about and will call me back. I texted Aldwin and no response.
I call about from another number 5 days later and Aldwin answer and gives me a STORY about he put a part in and it didnt work and believes my control unit is the issue, and it needs to be re-programed and he has to have a guy come in and do it. So I ask why didnt you charge me for the part you purchased for it. He claims they put the part in, and it didnt work, so they took it out. I dont believe that at all. Even if it was true, COMMUNICATION would have been great. Why do I have to chase you for an answer. Why not say it a week ago when you had my car?
This shops service is terrible. No call backs, no answering calls, and it seems like it's just all around BS. I don’t know why they had my car sitting for 3 days, and I can't even get the man on the phone for answers. AVOID THIS SHOP. VERY UNPROFESSIONAL. EXTREMELY FRUSTRATING
AVOID AVOID AVOID
Job took months. Lots of back and forth. Left a bolt loose in the engine bay, I could hear it rattling when turning. Harnesses not properly routed through guides, etc
Great & reliable shop, Aldwin keeps to his word no matter what & will go to the end of the earth for his customers. Walking in , we know we are well taken care of, treated like family, and given the absolute truth about what’s wrong with the car & what they’re going to do to fix it. No weird energy becuz I’m a woman, they treat me like family and make sure I’m alright every time I stop by! Recommend to anybody looking for a reliable spot for your exotic whips!
Aldwin,Don and Alfred have all been helpful since I started bringing my car there last week, they are great at diagnosing and performing vehicle work at an affordable and timely fashion. Look forward to working with them as always
First time I went to this shop and had an awesome experience. My Porsche Cayenne had the passenger wiper blade not working. I stop to see if they can check it and they did it right at that moment, they knew what it was and tighten a couple of screws and was fixed. I ask how much and the owner said no charge. Wow really happy abd i gave them all the cash i had in my wallet. They won a customer.
Would not recommend this place. They destroyed my Audi. I had 1 problem and then after that another problem happen, then another till it totally gave out on me. They take advantage of females. Lost me as a future customer.
Excellent service, very professional. I had a car emergency while being on a road trip from Canada. Jeremy was extremely professional, helpful and understanding during the whole process. He gave me fast updates in the days after as soon as he had any. This garage is very honest and transparent as well.
Thank you Jeremy for everything. I strongly recommend this garage.
I recently brought my TDI to Euro Addiction, and I couldn't be happier with the experience. Initially, after the work was done, I noticed some issues with the car. I contacted the shop immediately, and instead of the usual back-and-forth I'm used to with other places, they didn't hesitate to help me. The owner addressed the problem on the spot, no arguments or deflections.
What really stood out to me was how communicative and transparent they were throughout the entire process. I always knew what was happening with my car, and I felt like they genuinely wanted to get it right. This level of customer service is rare in automotive repair, and it's why I wouldn't hesitate to recommend them to anyone. Honest, reliable, and committed to making things right – that's what makes this place stand out.
Hands down best diagnostics on euro vehicles in the area! My first stop before & after purchasing a pre owned foreign car. Worked on a few of my Audi products, BMW products, & multiple of my Mercedes s class over the years.
The service is dismal. The only thing that comes out of there mouths are brakes and rotors. They tell this to everyone without seeing the car. I had to go many times for them to correct a problem they themselves caused and they still didn’t fix it. Horrible service.
Great repair shop. Aldwin(owner) is really nice guy and he knows his stuff . Specially when it comes to Audi. Highly recommend these guys . Big or small repair
Sorry to say we had the worst experience here the owner was a nice guy but kept my car for 10 days and couldn’t fix it .
It was a total waste of time and to boot he left it parked on the street and someone sideswiped my car and broke the mirror.
He claimed to have ordered a new mirror and just never called us back to replace it.
Everything was so frustrating & extremely unprofessional.
The woman who is working at this establishment is extremely rude and used racist remarks/hand gestures towards a friend of mine when she was getting work done on her car. The company needs to make sure the employees representing them treat ALL customers with respect and tolerance.
Great experience as always. Never disappointed!!
I’ve had Audi’s, Honda and now a SRT, and Aldwin (the owner) is the only person I trust with my babies. Great prices, great work, and friendly service. Hopefully I won’t need another repair anytime soon, but I know where I’m going if I do. Thanks to everyone at Euro Addition that worked on my car.
4 stars only because I was told it'd be ready in a week, and got it in 3. This shop is a referral from a good mutual friend. Highly rated. My car was having issues starting and I knew the cat was going bad. They apparently diagnosed a timing belt deficiency that took precedence over other minor planned repairs. They worked with me on pricing, and were extremely patient with my incessant calling. I will definitely be bringing my car back for service and hopefully upgrades!!!!
Horribly frustrating experience. I scheduled a prepurchase inspection with these guys from out of state. I can honestly say it was the most frustrating experience I’ve ever had as a paying customer. It was a mistake paying them before they produced a report because I never got one nor the “lots of pictures” I was promised. It took 2 days of constant calling to get a hold of the tech who inspected my car, and I was only rewarded with more empty promises and unreturned phone calls. Eventually they started screening my calls and no longer picked up the phone when I rang, all because I simply wanted what I paid for.
Aldwin is the best mechanic in the area. I’ve been going to him for about the past 6-7 years.
His prices are reasonable. He actually fixes the problem therefore you will not come back for the same issue ever unless you did something to the car.
Very friendly and welcoming place.
Any European manufactured car should be taken here especially Volkswagens, Audi’s, and Porsche’s.
Always have been honest and upfront with me in regards to cost and price. Work done has always been solid, and any hiccups have been dealt with straight away. Has been my go to place since dealership warranties expired.
Brought my Audi A4 B7 for a stage 1 tune,intake and a tune up around 2017 everything came out perfect.They did the same service for my Volkswagen CC this year and everything is great. Few weeks after I called and said I was having a engine misfire. They told me bring it in the next day and changed my ignition coils. Will continue to bring my cars here because of how honest and knowledgeable they are. ??
Brought my car for stage 2 clutch install. Got it back clicking and clunking. Turns out I needed a new subframe. They destroyed the subframe (they were the only ones to ever touch it, I bought the car new) and I paid for the the subframe, they ate the labor. Got it back with the alignment completely off. Brought it back (after having paid for an alignment through them 2 weeks prior) and had them align it again and had to pay half. Now I’m leaking oil, looked under the car and the there are grooves on my trans from where the bell housing bolts were taken off, someone went air gun happy. There is also chip on my trans! I provided them with a permanent aluminum rear main seal so chances are they didn’t install it right. Met the tech who worked on my car, glad to see there was beer on his workbench. Going somewhere else to have the trans worked on. Save yourself a headache and go somewhere else.
Edit**
5/22-still haven’t had leak fixed due to money, today during an oil change I noticed my pendulum bolt was missing. I knew I saw it before so I thought maybe it just ran itself out. Inspected the inner threads and learned that it was helicoiled!!! Again, they were the only shop that ever touched this car, I bought it brand spanking new.
Drive auto works went above and beyond what any auto shop has every done for me. I got an AWE exhaust and a Dinan air intake installed here which was quick and easy they were done exactly when they said they would be. When it came time to pick up my stock exhaust I didn’t have a vehicle big enough to pick it up so I was going to carry the short distance to my house. The front desk worker (his name escapes me at the moment) loaded the exhaust into his personal vehicle and drove me and my exhaust home. I was thrilled with the exceptional service I received and will definitely be returning for all future modifications. Have an appointment this Thursday to install multiple parts and I can’t wait. BRING YOUR BUSINESS HERE!
Great tuner shop with passionate guys at the helm. I previously had done a 4.0T APR tune and some other work with them over a year ago. An Audi dealer reflashed the ECU as part of a recall campaign erasing the tune. The guys at Drive Auto Works reinstalled the tune in under a half hour.
They are a bunch of honest guys that get an A plus for customer service. I wouldn't hesitate to recommend them for any auto work. Their rates are very competitive and most importantly they are trustworthy.
Been having my cars worked on by this shop for years. Don't frustrate yourself going anywhere else. Dion and his crew are top notch and most importantly HONEST. I drop by sometime just to check out the array of cars they're working on most of which I cannot afford to own but can definitely appreciate as a "car guy". Best shop for performance upgrades and overall maintenance in the area bar none.
These guys are the best!!!! Most loyal, friendly, honest and reasonable people ive dealt with!! They installed an intake,stage 1 tune and downpipes on my audi this week and i cant be happier!! I will be going to them frim now on gor anything my car needs...joey and sam are great guys!!
Can't put into words how happy I am. Love a shop who isn't afraid to be accountable for a simple mishap. Was not upset or annoyed whatsoever and they rectified it and went beyond to make sure there wouldn't be any future issues.
I live in NYC, takes almost an hour to get to them. Nothing better that the feeling of bringing in your baby to a shop and having that sense of security that it will be taken care of properly.
This is my second visit, was very happy the first time. Words can't express how happy I am this time. They have a new guy working the front, guess what...he calls you to give you updates. At least for me, being I wasn't in a rush to have my car back.
If you love and adore your car, bring it to Drive Auto Works, you'll be in good hands. Thank you guys!
I had a great first experience at Drive Auto the other day. Brought my car in for general maintenance and a stage 1 tune, and I was in and out with zero upsell. This will be the only place I'll bring my Audi from now on. They gave me an excellent price for a stage 1 tune, oil change, and dv valve, and let me know about a minor gasket issue that I can take care of later. Side note, if you're thinking about doing a stage 1 tune, it's totally worth it. My car feels amazing now, and way more fun to drive. There's a Dunkin doughnuts and some other food options nearby to hangout while you wait, and they have a decent seating area with a big tv to kill time in. If you live in the surrounding area and drive a German car, it's a no brainer. Their garage was just filled with nice audis and vws, so your car will feel right at home.
Very professional shop with great mangement. I brought a vehicle in with a pretty hefty work order.. The entire team was straight forward and completely honest about timing and pricing of the fix, in addition to any other issues they ran into. Kept me regularly updated and followed through on the promises they made. Also, being sure to point out and fix other vital deficiencies, all at a respectable price. I HIGHLY recommend this shop. Hands down, an all around top notch experience! My vehicles will be back as needed.
Best Audi performance shop in the planet lmao.. But on a serious note this shop is perfectly amazing, i came here do do a full tune up and i came here to get new coils and plugs on both occasions the staff was super friendly talkative and informative. And post importantly pricing is immaculate! for an Audi shop they dont charge a mortgage to do basic work. unlike tyrol sport this shop want their customers to stick with them which i will for sure. i have a YouTube video on my experience on my channel (joltran) i would recommend this shop to any one in the area and i even drove 2 hours jut to get this simple work done!
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