What clients say about Progressive Trailer Repair in Clifton (NJ)
This place is safe, 24/7 security guard and Security Cameras, security guard, he’s super nice guy, he will help you with parking when you back in, he’s very respectful, helpful, I like it, we need people like him.
So, I dislike leaving bad reviews and ONLY do so when absolutely warranted. We took our trailer to be repaired at Progressive Trailer Repair on Thursday - 7.3.25. We were told we would get an estimate that never came. Finally, on the following Monday we called and were told - a mechanic was working on it. No estimate was ever given. Tuesday, we call and are told to pick up the unit, as it's been repaired. We go to pick up the unit only to find it's not repaired correctly. This is a dangerous situation as the repair was for the braking system. Also, they claim to have tested the unit. We then again, leave the unit to be repaired correctly. Here we are on Wednesday, picking up the unit. It's still not repaired correctly. We're told we need additional repairs - a conversion to a different (electronic) braking system. We decided to find a different repair shop at this point and were handed a bill for a repair that was never completed. Our trailer would not be released until we paid for a repair that was done incorrectly, and more importantly dangerous to drive with. So, if I were you, I'd avoid this shop. Unsafe and dishonest.
They Quoted me around $1800 for a trailer wheel hub, I got the job done for $500.
They charge money for everything that comes inside the wheel hub box from Lug nuts to studs.
They give free estimates tho that’s a plus.
They are scammers and still peoples money, they charge me 307.78 just to do a spare mount and we were in his shop it was not a eoad service they are arguing to charge “afterhour labor” we arrived there at 7:40 and they had told me they colse at 8
No one had ever over charged me like that 5 years in business
THEY ARE WORKING AS A TURTLE IT TOOK 5 HOURS JUST DOING ALIGNMENT FOR TRAILER ITS ONLY TIME THAT WE WAIT FOR ALIGNMENT NEVER NEVER AND NEVER IF YOUR TIME IS VERY IMPORTANT FOR YOU DON'T WORK WITH THEM ...
I want to thank Antoni for the good fast service, they did everything within 3 minutes, it was the first time I met such a good service. I recommend this service to everyone, they can repair anything and very efficiently and quickly.
When I’ll have another problem I’ll coming only to this service.
I from Florida.
My name is Gheorghe.
Thank you so much!
They said it’s costing 250$ to remove a flat tire and to install the new one back on the trailer. Thursday at 10 am at their location. No after hours. No road service. The lady that answered the phone was extremely arrogant and even questioned me where else did I hear of lower prices in the area. Extremely expensive. I’ve never personally heard about something like that!
I would avoid this place like the plague!
I took my boat trailer so they can bleed the breaks as it had been sitting for the whole season. I get a call that the breaks are done but my trailer lights are not working and need new bulbs. I said sure, get them replaced. They slapped me with a $993.34 invoice. Before leaving I tested the breaks but they did not work, spoke to Frankie who said to leave it and that he'll make sure they get fixed. Called two days later and was told brakes were now fixed to go get the trailer. I go back, test the breaks, and they were still not working. Talking to the mechanics on site I realized they had no clue how to deal with these types of brakes. I go to the office and complain, the owner says will give me a $100.00 discount if I leave a good google review, I told him that I'll gladly pay the extra $100.00 but I will let customers know how they operate. Be warned.
In this place they fixed my trailer yesterday from an impact that I gave it under a bridge, the repair was hot, I called at 7:39 am and a girl named Meliza attended me, she is bilingual, very kind and immediately I I help, as well as the other person, like a Puerto Rican who was at the door, I had a good experience there. They fixed it for me the same day.
Biggest crooks on the East Coast,never.. under any circumstances take your truck there ,$250 for a simple tire swap.Once you’re inside their shop-Game over,charging whatever they want
Took my trailer in for minor damage. When I went there, they did not have any space for my truck and trailer. Can’t even drive in there yard, you have to backup from a busy street and over the train tracks.
They say they are very busy but truth is they have a small shop opened in someone else’s yard and yard is full of junkies. Don’t waste your time going there. Lady on the phone talks nice and tell you to come in and will take you in right away but when you get here you’ll have to wait minimum 2 hours for someone to come and talk to you.
After wasting couple hours you’ll get an estimate of the repair which is minimum 3 times more than what other nearby shops will do it at. These people are waiting to cut a chicken and that’s about it. So don’t be chicken and don’t go to this butcher house of illiterates.
Don’t say I didn’t want you about these crooks.
BE CAREFUL
I’m thankful for there fast service! I tore my trailer roof and got it fixed for a fair price. There customer service and work is top notch!!! I hope to never tear my roof again but I do recommend anyone needed work done in there trailer to come here!
Very helpful people from my arrival until they done repairing my trailer and truck.quick and amazing job .
They treat you like a family member.i really recommend this guys.
Good job guys
Brought my driver to fix a trailer tire on Friday. First time dealing with the shop. Service was good and fast. Thank you, guys! I`m going to put you in our company list as reliable shop in the area.
Wouldn’t recommend. Took my trailer in for a replacement dump valve. The mechanic had no idea what a dump valve for a spread axle trailer was. I asked if he could move the existing switch to the front of the trailer so I can operate the dump valve from the truck. He had no clue. Instead of saying I don’t anything about dump valves he took the trailer in and spent 10 hrs on it. A job that should have taken 3 hrs to do, tops. I was charged $1300.00 to change a dump valve. The dump switch that I asked to be put in front with a connection for the tractor was put on the side of the trailer . Absolutely no idea what he was doing. I was charged for his incompetence. When I brought this to the attention of the supervisor I was told to call back the next day to see what can be done. After I paid. Would definitely not recommend this place. If the work that needs to be done is beyond your ability, refuse it and everyone moves on. It’s just that simple. Holding vehicles hostage until you figure it out is inexcusable. We work to hard for our money only to have some fly by night company to steal it from us is not cool.
Progressive trailer repair is one of the best truck repair shop where I fixed my trailer and truck. Although it was freezing outside the guys worked very hard and the job was done excellent.
I would suggest the company as 5 star
Progressive was very professional (both receptionist and mechanics) in dealing with me. The work was thorough and neat. I will come back for future work. Great job keeping me updated Liz!
This business is very thorough and fast. Brought my trailer in for repair on Thursday afternoon and was advised it would take a week (estimated). Monday morning the lady Liz called me that my trailer was fixed. The repair was due to a major whole in the ceiling of my trailer.
Thanks Progressive Trailer repair for making my experience easy and the cost factor was actually a little less than quoted. Can’t beat that!
(This is not a paid advertisement)
Friday afternoon. Went in late and he got my trailer and worked on it. No one wanted to work on it.
Great service, I recommend this company. I would definitely come back. Great people.
Thank you Progressive Trailer for your help!
Love this place !!! they Very Professional & Friendly ... went there for a minor Hole in my trailer & they got me right in & out , even though they were Very Busy the lady managed to squeeze me in so i wouldn't miss my pickup . They communicated well about how much it would cost roughly & when it came time for the Bill They Did not take advantage of the situation Even though the service was expedited.Their Prices are fair & this is an all around Great place to Get you trailer repaired I will be using them for all my future trailer Repairs & I recommend them to all my fellow truck drivers .
I can't say enough about how impressed I was on emergency repair stop here (Jan 24, 2020). A VERY busy shop doing all manner of truck and trailer repair. (When I stopped in, there were maybe 15 mechanics working).
My particular situation was unique (and their handling of it was what earned them a 5 star, which I don't give out easily).
On a late Friday afternoon pretty much ALL shops I cold-called in the Jersey City NJ for a replacement of a blown trailer brake weren't interested in taking on the simple repair telling me they wanted to get out of the shop for the day. The shops that could connect me with an emergency/after hours road repair (which I wanted to avoid because of the extra cost) mostly "knew a guy who knew a guy" who could come out to my tractor trailer in about 4 hours. Maybe.
The people at Progressive trailer were helpful from the first phone call to being clear about costs ahead of time.
Even late on a Friday (close to closing time) nobody tried to dissuade me from showing up. Upon arrival, there was no griping about time needed for repair: every mechanic involved gave earnest, non-hurried effort to do the repairs correctly in their comically TIGHT parking lot!
As well, this review would be incomplete without telling you how very polite the shop was. *Rare in the heavy truck repair universe.
I will use this outfit again for my trucking company, and if your fleet operates in the Newark NJ, Paterson NJ area I recommend you do too.
when You ask for estimate they ignore or lie to you. After the job is done they charge you more than what they told you. There’s a lot of trailer repair shop in the area. Don’t go there!!!!!! This is a rip-off. I have a video of what happened to me. STAY AWAY!!!!!!
They told me the shop open at 700 i came in at 830. the guy didn't come in till 9:45. then they could not give me a verbal price they had to take additional 30 min to put it on paper. I look around at 3 shops and their was the highest price.it was crackhead high i ran out of there soooo quickly never to return.
We sent our driver to change a tire. He had a spare. When we called this business we were told that he was going to be taken care of right away. When driver arrived it took them about 2 hours to get to him, afterward we spoke to them and they told us that they can't figure out the price to mount a tire off and then on. We told them that usually it is $25.00 per mount to which they agreed. It was an outside tire on a trailer. Afterwards we receive an invoice for $190.50. $150.00-Labor (it takes 15 minutes to do it) $20.00-Mount dismount $10.00-Shop, Materials, Hardware, Disposal FSC 7% tax = $7.50 Price for such job is nationally is between $25.00-$35.00.
WE DO NOT RECOMMEND THIS BUSINESS TO ANYONE!
Efficient & Friendly Service - Our driver had a trailer door requiring hinge replacement and they worked on us immediately so we could keep moving down the road. Liz, who answered the phone, was extremely professional and courteous. A little high on the charges but they were fast and did good work.
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