All American Subaru Service Center in
Old Bridge Township (NJ)

I called All American with warning lights all over my dash. They got me in to the service center within 2 hours. Service was very efficient. Liz was extremely helpful.

Casey and All American Subaru were absolutely fantastic. We live 5 hours away and we're visiting family in NJ when our Forrester had an issue. We were to go back home the next day but we're afraid to drive that far. Casey was very understanding to our needs and provided us with outstanding support. Casey and the service department resolved our concerns and repaired our vehicle and we were able to make it home safely. All American Subaru is very professional organization with outstanding employees. Great job

Service advisor Mel’s guidance along with her service team keeps me returning to All American Subaru for all of my vehicle needs. I am always welcomed with a friendly smile and Mel’s knowledge and the service teams experience keeps my Crosstrek running smoothly and trouble free. Rating 10+ for Mel and the Service team! The lounge area however falls short and requires some new comfy furniture. The chairs are very uncomfortable and sink something terribly. This makes it extremely uncomfortable for customers who wait for their vehicle while being serviced.

Kaitlyn and the entire service team did an outstanding job! I was in out of my 18K service quickly and without issues! This has been the case for all of my service appointments!

I had a great experience at All American Subaru in Old Bridge, NJ. I originally came in for a routine oil change, but during the inspection they found a few hiccups that needed immediate attention. I really appreciated how thorough and honest they were. My service advisor, Elizabeth, was excellent. She truly went above and beyond to make sure everything was explained clearly and handled quickly. She made the whole process smooth and stress-free. I highly recommend All American Subaru and especially Elizabeth for outstanding customer service!

Had a great experience! My car died at 5 o’clock in the morning and subzero temperatures. My experience with Subaru roadside assistance was stellar, the tow service was quick and efficient, and the Subaru dealership staff (Casey In particular) were friendly And informative. My car was fixed. My battery was replaced and I was out the door in about 2 1/2 hours. My car Is still under warranty, so it was at the best price of all… Free

Mel is awesome! She always makes sure that I understand what is being done for the car and I really feel she has my best interest in mind. Thank you for the amazing service!

My encounters with Elizabeth have always been wonderful! She is knowledgeable kind listens and helps find solutions and makes sure the work is done properly and timely hats off to the mechanics too who do the work I don’t know their names but all of your staff are fantastic you have a great team hang on to them and please acknowledge all their hard work

The service center, and Casey in particular were absolutely amazing to deal with. There were a couple of hiccups, and delays, but everything was handled incredibly professional. I was well informed of what issues we were facing, and which repairs would be absolutely necessary. All in all the level of service was unlike any dealership service I've dealt with before, and really made me appreciate the brand even more.

All American is great! I absolutely love my car and every time I get an oil change it’s a smooth experience. Thanks Alyssa for getting me in and out and thanks to the mechanic Tom for making sure my car is safe on the road!

Kaitlyn was amazing! She welcomed us so warmly and made the whole process for the airbag recall and fuel check completely stress-free. I really appreciated how attentive and thoughtful she was—she made us feel taken care of every step of the way.

Very professional and well organized system getting vehicles in and out.

The subaru service associates are very sincere, kind, friendly and polite. I had a very good experience with them and know I will get that again and again. Looking forward to visiting them again on my maintenance appointments in the near future. Also if you haven't bought a subaru yet and is thinking about it, go to all american subaru on rate 9. They were friendly and respected my needs when coming to buy a car from them. If you decided to buy a vehicle from them, see tom, Connor or Irena. They were fabulous.

I had a wonderful experience with Kaitlyn at All American Subaru in Old Bridge. Her customer service skills are off the charts. She was very knowledgeable and extremely accommodating. I would definitely recommend this place for all your automotive needs.

I was greeted by a specialist name Liz it was very informative and caring explained my service and the costs. After the service was provided also discussed with me what was done clearly and in understandable terms because I am far from understanding, mechanical stuff. All American service Also provided me with some private cubicle style space to work while I waited for my car to be serviced. The service was completed fairly quickly, and I was able to get some work done without having to take time off

There were a couple of recalls for my EV so they put me on the schedule right away and gave me a nice loaner. It took more than a week but Mel was super helpful and communicative during the whole process, sending a quick text at the end of each day even if there wasn’t much of an update. I’ve been going here since I purchased my car from the same dealership and will def continue to come here for years to come.

My service representative (Liz) was professional and friendly. I had an oil leak from a faulty gasket and needed an oil change. It was quickly diagnosed. I was offered a loaner car (no charge). The repair was done in a timely manner. The engine repair was covered under warranty. Since it required replacing the oil, I was only billed for the filter and tire rotation. I started at 730am and was back in my vehicle at 4pm, which was greatly appreciated. They continue to exceed my expectations.

The service staff was quick and efficient. I arrived without an appointment and the team got me back in the road in no time and even washed my car. Thank you to the All American Team for the great work performed on my Subaru Outback! Definitely will come back for my next service!

Katie was great as she had to deal with my car that was towed in and the explanation my wife gave to the tow truck driver. In all she parsed the datapoints professionally and communicated expectations from beginning to end. Very happy with the level of engagement here!

You arrive they take you right away! They’re polite and funny and they explain everything in detail so there is no misunderstanding. They fixed what could be fixed and ordered the part that is needed right away! I stand by All American Subaru! Never had a bad experience and never felt cheated! I will continue to bring my car there!

I do appreciate the wonderful service I receive every time I bring my car to All American Subaru. Melek always goes above & beyond to make sure I am getting the best performance of vehicle maintenance &/or repairs possible. I am very pleased w/all the staff at ALL AMERICAN! They always go out of their way to ensure that the customer is satisfied! Thank you! Denise B.

I am generously leaving two stars for polite and courteous customer service. I had my six month old outback towed to this place. I had a terrible day where something along the shoulder gouged two passenger tires and bent one wheel rim. Katie informed me the minimum cost would be two tires with mounting, valves and sensors would be $380. Fair enough. But she went to test the tire tread to see if the other two needed to be replaced? The car is 6 months old. Weird to even check. A hour later she called me to say two wheels , two tires etc, cost is now $1868?! What?! Then later that day after Katie left I came back for a loaner car. Heard a worker say they work on commission. Ahhh that explains the comment earlier “the minimum is $380.” After talking to my mechanic son in law and husband ( sent them pics) he told me get the two tires ( fair price) and one wheel ( they put my spare on) and get the bent wheel back. Apparently there are shops just to fix bent wheels?! And not $600 that the wheel costs. Be aware when you go there that a worker who is getting commission has her wallet in mind.

Joe the care Mgr was great. The car service kept me from giving 5 stars to the overall experience. I paid to have the tires rotated but tire pressures were not checked or adjusted. This I had to do myself after I returned home. Also I was not asked to have my car washed nor was it washed. I wonder if the car was given an overall inspection as I requested.

I recently visited the Subaru Service Department at All American in Old Bridge, and I was extremely impressed by the exceptional service I received. From the moment I walked in, I was treated with courtesy. My service advisor, Kaitlyn, was absolutely fantastic. She explained everything clearly, and kept me updated throughout the entire process. Her professionalism, knowledge, and friendliness made the entire experience seamless and stress-free. The Subaru Service team at All American truly cares about their customers, and Kaitlyn is among the best!

I had a terrible experience with this car repair service. After an oil change, my car—which had only driven about 3,500 miles—displayed an engine warning light indicating low oil. I added a quart of oil, and the issue temporarily resolved. I brought the vehicle in for service to address what I suspected was an oil leak. They charged me $2,500 for the repairs, claiming to have fixed the issue. However, after driving another 3,500 miles, the exact same warning light came on again. I returned to the dealer and told them the issue was never fixed in the first place. After another inspection, they told me that the previous service had only sealed the engine top cover, and now the front cover needed sealing—for an additional $2,800. It was clear to me that the initial repair was incomplete or misdiagnosed, and I was being asked to pay again for something that should have been caught and fixed the first time. I rejected their repairing and charges and questioned the quality of their service. In the end, they viewer the fee for this time oil change . But to make matters worse, when I got home, I discovered that two screws were missing from my car after their service! (see attached pictures) Unfortunately, this review platform doesn’t allow for negative ratings, or I would have gladly given them the lowest possible score. Based on my experience, I absolutely do not recommend their service.

Exceptional service as always from the first phone call to the time I picked up my vehicle. Casey made the entire experience a pleasant one. She was polite friendly and extremely professional. Top notch service and staff at every level. I have never had an interaction with anyone at Subaru that was not good. Everyone treats you like family.

Katie was a very nice person, she was very helpful with the explanations also with providing me with a courtesy car ? for my use until my car, a Subaru Forester 2021, was going to be diagnosed and repaired. The car I got was a brand new Forester 2025, beautiful car. They even replaced the wipers front and back with no charge. This place is awesome and were the only ones (I called up a few dealerships) who gave me a good solution. I highly recommend you go there. Hopefully in a year or so I'll go back there if I'm ready to trade up my car or buy a new one. Thank you for all your help!