Anthony goes up and beyond to get you the right parts the first time , also he’s very knowledgeable when coming into his store. It’s very clean and organize with the right parts and I definitely would buy from him again Great prices and fast turn on on of he has to order the parts if he doesn’t have them in stock
Not reviewing their service at all, this is about their crazy employee who was driving company car recklessly (number plate ending in Y95) almost knocked out my car on route 130 on December 12 around 5 PM
Terrible place they charged me $1200 for parts told me it would arrive Next day, the day it was time to get it they called me said it’s not available and they have no idea when it would be available after charging me and than refused to refund me they said call my bank and reverse reporting them to bbb also terrible customer service
Great customer service, I wanted to purchase and air filter. It wasn’t in stock. They had it the next morning at 8 AM
As promised . Will be returning as a customer.
Great owner, great employees. Best customer service! Been a customer for over 30 years. I drive an extra 15 to 20 minutes and pass several other auto stores on the way just to go there. You won’t find a better place to go for your automotive needs.
Great customer service. There is over 60 years of combined knowledge working the counter. The staff goes beyond any other auto parts store to rectify your problem! The owner is the best!
The greatest place I ever get my parts from their very knowledgable the price is good and people are great been going to them for almost 20 years thank you
This company is by far one of the best I have ever encountered. The owner allowed me to have my car towed to his parking lot to fix the tire, right there in the parking lot and didn't charge me a dime. He helped me out, checked on me, gave me advice (actually save me a huge headache), gave us water, and when I tried to give him a small token of appreciation, he didn't take it stating that he was glad he could help. He said he's been where I was and was happy that he could return the help to someone else. Additionally, the parts are very reasonably priced.
Exceptional customer service. I showed up with a fog light bulb that was out. In the parking lot, I had to disassemble the housing of the light to get the bulb out.
The owner came out and help me by providing an extra set of hands. Great guy who cares about people. Some would ask, all for a $4 bulb? I say no, NAPA Auto Parts - Paris Automotive now has a customer for life.
Bad Customer Service.
I reserved an online part for pick up. The store called and confirmed they would close at 6. I assured them I would be arriving a few minutes before closing, since I got off work at 5:30. I arrived at the store at 5:52 and found all the lights turned off. The employees looked to be sitting outside in their cars, however none came out of the cars when I arrived. I tried calling the main number hoping someone was inside. No one answered. I ended up buying the part at another parts store. When I complained to Napa's regional office the store told them they had tried calling me and waited past 6 for me. This is not good customer service. Worse yet when they embellish that they tried calling me just to look good to the regional office. This was my first and last order with the Windsor store, other Napa stores in the area have been more customer service oriented.
590 US-130 Service Building, East Windsor, NJAuto repair shop
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