Excellent service! Franklin came out to my dead RV - when no one else would even look at it even if I towed it to them. He diagnosed the problem in minutes and gerry rigged it so I could drive it to his shop- no tow needed! He bought the required parts for it on the way and fixed it immediately. He then checked all my systems to make sure the vehicle was safe to drive 5 hours home. He was extremely knowledgeable and friendly, explaining everything. His wife was lovely, inviting me inside to wait comfortably. And all this on a Saturday night! They are marvelous people.

Maureen McNulty

11/10/2024 03:46:58

Leaving reviews is rare for me however I must share my amazing experience. I am so pleased I was able to have my tires changed at 10 pm but it doesn’t stop there. The owners literally took the tire off their car to ensure my safety . I’m am beyond satisfied & grateful . 10/10

Maxine Souvenir

05/19/2024 01:59:10

Owner is very honest and friendly. Staff is courteous. Waiting area is comfortable. The location is convenient and easy to find. I will definitely go back when my car needs services.

Virginia Brown

09/16/2024 21:24:22

I had a great experience ! The lady working there was incredibly helpful and got my tire changed and wheel rim fixed in no time. She was professional, friendly, and made the whole process quick and easy. I was impressed by how efficient the service was, and I was back on the road faster than I expected. Highly recommend this place for anyone needing fast and reliable auto service!"

Vinod M (vmshop)

12/16/2024 16:02:10

Broke down visiting NYC at 8PM on Saturday. Once I called Franklin, they sent a tow truck promptly, replaced my compressor, and I was back on the road Monday. If you ever find yourself stranded in Jersey City, or near NYC, these are your people. They went above and beyond to make sure to communicate the issue and how long it was going to take, understanding that I am not from around the area and making sure I was aware of the situation every step of the way.

Nicolas Linsalata

01/21/2025 11:33:18

Called em to ask if they'd check my car on Sunday, would have been totally fine if they couldn't, but they assured me they'd see me. Asked me to call them before I went over, so I did and they confirmed. Ended up spending an hour in front of the shop. Kept getting texts that they were on the way but no one showed. Picked the place cause there were so many great reviews on customer service, not sure how wasting my time is good customer service. Just tell me next time that you can't make an appointment...

Robin Mukherjee

11/18/2024 04:36:58

Horrible Horrible . I went to this shop because my car was making a noise while driving. One mechanic said it could be the alternator, but when I left, my car wouldn’t start. Another mechanic confirmed it was the alternator, so I purchased one from them. They installed it, but the noise got even worse. A month later, my car wouldn’t start again because the alternator they sold me turned out to be faulty. Overall, the experience was frustrating and unprofessional. They also couldn’t find my Honda rim logo after fixing my rim and placed it with a red one . This place will take your money for sure . I will never recommend this place and I will also make sure people don’t come here . The owners wife tried to argue with me as well

Allen Arroyo

01/19/2025 19:17:46

This is a late review but I was here on the evening of May 7th and they did such a good job in minutes. My driver side tyre had a tiny nail which caused it to deflate. While this may seem like a simple fix, it’s the attitude of wanting to fix and make sure I’m happy and drove safe - best customer experience.

Aditya John Anand

05/27/2024 02:52:16

My check engine light came on. Franklin and his team took care of my truck with a tune up. Also fixed things he found inside. I will recommend them to others. Good mechanic is hard to find these days.

Rashon Hassell

12/26/2024 23:03:38

We arrived at midnight with a flat tire and they helped us immediately! The service was affordable, super fast, and very friendly. We were in and out in less than 20 minutes. I'm very happy they gave us service in the middle of the night when we needed it most. Highly recommend! Thanks again

Kevin M

08/18/2024 04:33:38

Very bad service. Franklin tells you that part will be available on Monday and ask me to bring the car back to the shop. After taking if in, he’ll double the price for the work and also inform that the part will be available after 4/5 days.

Yash Patel

01/13/2025 23:58:19

"Fantastic service! The driver got to me quickly, was professional, and handled my car with care. He made a stressful situation so much easier. Fair pricing and excellent customer service. I highly recommend!!

Ibrahim Saeed

11/28/2024 01:40:33

SAVED MY LIFE!!!!!! only shop willing to open for me at 2/3 am. caught a flat right before the tunnel. one of my lug nuts was stripped and i had no tools. They were professional and with reason prices at 3 am. Going back for all my wheel and tires needs for sure !

Feliciano Ramirez

10/29/2024 03:07:06

Had car trouble late night. They arrived quickly with a toll truck. My car was fixed in 3 days. Runs great awesome job guys. I recommend anyone looking for a good mechanic

janet vega

09/25/2024 03:27:59

I went to this tire shop on Tuesday morning with a puncture. My tire is good. I was also told that by the repair person who was very professional. He said it, however, could not be repaired based on where the puncture was. I bought a new tire and had it installed for $117. 29. He told me the tire would have a warranty. He did the job very fast, and the person who I paid sent a receipt via text. He told me that his boss would send the warranty in a little while. I did not see the email, and I called this morning. A man with a Hispanic accent proceeded to tell me that the receipt was my warranty. I told him the receipt is proof of purchase, and it doesn't say anything on it about warranty. Poor man does not understand as he tried to force it on me that the receipt is my warranty. I have nothing documented about their policies, so I have no idea if and when it may change. He said his supervisor would call me. I called back just now, and an ill mannered Hispanic, sounding girl answered, and I told her what the man was saying and that he was adamant that the receipt was my warranty. I never once told her about any other tire shops, she decides to tell me that every shop has their own rules and that she is trying to help me in a really rude tone. You girl at the shop, I should have left the shop when I paid my money with my warranty. That way I would not have to call and listen to you who sounded as though I interrupted your sleep, cannot understand and interpret the basic national language and to add insult to injury YOU HUNG UP THE PHONE ON ME AND REFUSED TO ANSWER WHEN I CALLED BACK. Frankly, if I didn't have to wait for over 2 hrs at Mavis, this shop would not have seen me, because they tend to have people who don't have the skill set to communicate and deal with the public in a professional manner. She also asked if I was a new customer, and I told her yes. You would think that she would try to keep a customer coming back, even for other services. I guess that's above the girl's pay grade. Now, Mr. Owner, please send me my warranty and let me be done with you and your bundles over there. I must say that the Indian guy and the Spanish guy who did my tire were professional, though. That 1 star is for them. I see where the owner responded. On the receipt I received via text has nothing but the name of the business and how much I paid. It does not even state what services were rendered. That, however, is water under the bridge, as I had no intentions of returning to the patty shop that is being run by employees selling customers Unicorn meat. Btw, on closer inspection, my 2 year old tires looks better than the so called new one that was put on. Why was I told by the person who collected my money that the boss would send the email for the warranty? You are now here telling me some fine print BS! Go train your employees properly or is this a scam to procure business?

Cathy Brown

10/19/2024 06:10:44

Have now had a couple experiences with Franklin, first with some new tie rods and then a standard oil change. Great service each time and no issues with the car, highly recommend!

Shiraz Rizvi

01/02/2025 05:00:52

I had an emergency situation while driving from New York to Philadelphia when my car started shaking. After calling 10-15 shops, Franklin was the only one willing to help on a Saturday afternoon. I arrived at 4:30 PM and, despite the late hour, Franklin diagnosed the issue quickly and worked tirelessly until 10:30 PM to get my car back on the road. The customer service was exceptional, and Franklin's dedication was truly remarkable. I highly recommend Auto Services and Tires Franklin LLC and will definitely return for any future car issues or oil changes.

Victoria Kaestner

07/14/2024 02:54:48

If I could give them a 1,000 stars I would they saved our whole weekend by fixing our tire when we were 15 mins away they waited for us even after their closing time! We are blessed to have found someone who really cares to help out people! Not many left in the world like this! I highly recommend 👏🏼🙌🏼🙏🏼🙏🏼🙏🏼

sebastian massa

04/28/2024 00:33:09

Great service. They went out of their way to help me out. Friendly employees. I don’t want another flat tire but if I do they will be my first choice. Thanks again guys!!

Steven Carvache

09/15/2024 19:16:15

I can't say enough about this shop and the people that work there. Had an issue with my vehicle and was gonna have a tough time getting home ( which is 4 hours away). They were the only shop open at 10pm on a Saturday night. I called and they said bring your car down, we'll get it done. You dont find that kind of service or people like that anymore. They went above and beyond, and got me back on the road in a safe vehicle. They are lifesavers. Did a great job on my vehicle and got it done quickly. They also stayed later than closing time. To sum it up great shop and even better people. Thank you so much.

C. T. Sebastian Jr

05/19/2024 10:53:53

Amazingly helpful owners who helped me get back home safely late on a Saturday night! I went over a pothole and punctured my tire around 100 miles from home and was lucky to be in close vicinity of this wonderful auto shop! I arrived shortly before 9pm and the they were able to find me a replacement tire! Everything was done efficient with top notch service! Thank you!!!

YTL

04/21/2024 05:51:30

So Many Services available , Excellent professional work, Open late, Prompt responses and updates… would highly recommend

Raff

05/26/2024 15:51:23

Keeps saying wait outside. It’s 35 degrees outside. The work done speaks for itself. At least have the courtesy to put the weights on properly. Didn’t fix crack properly the first time saying I hit a bump and cracked it again in the same spot. Waited 2 hours+ for this job

nine nine

03/26/2024 18:22:44

Good service and very punctual best service station good quality of service and solve my cars problems suspension oil leakeges and diagnosis for electrical problems now my car is in godd condition thanks to Mr Franklin and team I request everyone go for Ur car service to Franklin Auto service thanku

abdul rahman

12/20/2024 20:21:35

When people talk about neighborhood service, I've relied on this place for the last five years that I have lived in Jersey City and it is hands down the best mechanic I've ever worked with. They were willing to work with me and understand their clientele's needs. I've never had to wait longer than a day to get any work done on my vehicle - even when I take it in the morning. They calmly talk you through repairs, and really help you understand exactly what you need. They're honest, reliable people and I'm very thankful that they are only a few blocks away from me. Hands down, there is no doubt that this is where you need to bring your car for all your needs.

Marcus Raye Pérez

04/01/2024 23:36:30

Came to jersey for a concert, my brakes went on my car, my husband drove into jersey to have it fixed and this business took our car in at 9pm and had it done quickly and efficiently. They didn't want to see us stranded and we are so grateful. If you want great hospitality and service this is your place thank you so much!

Antoinette sebastian

05/19/2024 13:56:05

The customer service was great and they got the job done in timely fashioned. I recommend them to anyone in Jersey City

Jamal Johnson

11/17/2024 19:23:47

I gave my car for service here, they told it will be around 250 for the repair but when i went to pick my car, charged me $480. Dont choose this place for any repair they steel you hard earned money, people here are very rude.

samba ch

10/14/2024 05:16:21

Friendly and got my car inside fast. Price for all around brake service and two used tires was fair. Seemed to want to help and recommend/give you want you need vs. just wanting to take your money. Definitely will come back.

Paige Moore

04/10/2024 16:23:10

I recently had the pleasure of visiting Auto Service and tire franklin, and I must say, the experience exceeded my expectations in every possible way. From the moment I stepped into the shop, the efficiency and professionalism of the staff were immediately apparent. Not only were they swift in addressing my concerns, but they also ensured that my vehicle received the highest quality of service :)

Olga Nunez

04/17/2024 16:16:14

Address:	194 Fairmount Ave, Jersey City, NJ, United States
Phone:	+1 201-283-6145
Services:	Mechanic
Methods of Payment:	Credit cards Debit cards Cash only
Website:	Website
Rating:	Based on 119 Reviews
ZIP Code:	07306
Open Hours:	Open 24 hours
Popular times:	Tuesdays Mondays Tuesdays Wednesdays Thursdays Fridays Saturdays Sundays 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am 6am 9am 12pm 3pm 6pm 9pm 12am 3am

Friday		Open 24 hours
Monday		Open 24 hours
Sunday		Open 24 hours
Tuesday		Open 24 hours
Saturday		Open 24 hours
Thursday		Open 24 hours
Wednesday		Open 24 hours

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