Launch Family Entertainment Deptford in
Woodbury (NJ)

Launch trampoline park is always a great time it’s so much fun and my nephews love it. All the staff is incredible but Justin stands out. He made sure my kids where having a great time and felt included will definitely be coming back soon.

My son broke his femur while jumping. No staff came to his aid, not even so much offering an ice pack or asking if he was okay. The only thing they asked him was “did your mom sign the waiver”. No compassion or human decency for a hurt teenage kid what so ever.

Was a very good experience having a birthday party there. A worker named Justin was really nice and made games more fun with the kids

Great experience overall and great place to take your kids. Nicky especially was a great help to my experience. I really hope he stays on the crew.

John C. was the best cashier I have ever had the pleasure of meeting. A truly lovely individual. Five stars for launch!

We had a great time at Joeys 5th birthday ! Tommy was our host and was amazing everything was smooth sailing and such a good experience ! Looking forward to more birthday party celebrations here !

We had an evening party on a weekday and the staff was great. The kids had an awesome time.

Nice place to take the kids. Many arcade games were out of service and the ones that were working, were way overpriced for the measly prize you get. Also, for the price of admission, the rock climbing and the basketball toss should be included. Some updates are needed in the cushioning around the pits and trampolines. I understand that there was a recent change in ownership, and hopefully things will improve.

Everything was well until the kids started throwing balls all over the place outside the net play area people were getting hit with the balls many of the kids were not with there parents older people about 18 19 were hitting the smaller ones about 7 years old really hard with the ball that I had to unmind my business and say something the little boy was crying because the adultish girl hit him in the face hard with the ball not 1 employee keeping an eye. I ask if you are taking young kids here please keep an eye on them don't let them unattended because they will be abused by the older ones

If I could give zero stars I would. This was the worst birthday party I have ever hosted for my children. Horrible customer service, horrible management, and ZERO respect for clients starting from corporate going all the way to the staff in the facility. I booked via the website and arrived to the little ferry location 15 min early, to find it very crowded at the check in counter with two employees struggling to address all the concerns and check-ins. That's not even the worst part. Our room got taken by another guest, they couldn't find another room for my guests and the excuse was that our host wasn't in yet (ended up calling out) and the manger wasn't onsite yet so no one knew what to do. Our guests had no way to put their shoes or the gifts, we were told they ran out of carts for shoes and had no party room for us so no where to put the gifts. Our guests just walked around with their belongings. Our host had called out that day and management didn't arrive on scene until there was only 30 minutes left in our party. So no host to help us with our party and no management to take care of their client and their needs. The manager who arrived gave us a room and let us know he will only charge us for 3 out of the 7 pizza pies we ordered, which turned out to be a lie because he disappeared and we got charged for 5 pies. We got overcharged for guests who got admitted under our name by mistake and when I emailed corporate to ask for the roster, no one responded to me. And I escalated the email to the main corporate office and no one responded to me. Our food came in waves, so my guests were sitting there waiting for food to arrive. No one guided me or my guests, I was left serving my guests food and the drinks were watered down instead of having actual ice in them. At the end of the party I was charged close to $1200 for a party that was worthless. I barely spent time with my children to enjoy their party because I was busy going back and forth trying to chase an employee that would give us information regarding our party and again no manager because he hadn't arrived onsite until 2 in the afternoon which was 30 minutes prior to the end of our party. What's worse is that I got an email to review this party, which I responded to with all my grievances and asking for a partial refund for a very expensive party that wasn't fullfilled based on what I signed up for. What I got back was an email saying "no we will not refund but hope you come back" without a management signature or name of the person that answered. And when I escalated to the main corporate account, I also got no response. It is safe to say I will NEVER step food in a Launch facility in the future and I will NEVER recommend it to anyone I know.

I’ve been going to launch for years and the last 2 times we went there was the sweetest young man working named Justin! He went outta his way to make sure all the boys were getting along and made them shake hands! We go to all The trampoline parks and never came across any employee that took the time out to play with the kids and to make sure they all get along and have fun!

It is a totally worthless, a greedy place to get robbed. They are selling a ticket for $28 and also pushing you to buy their junk socks. They do not allow to use another companies socks. They are all same but they claim they have better one. We are signing a waiver before we get in. They do not want get any responsibility but they claim safety. It is funny. They put a guard to check everyone sucks. Problem is not purchasing a pair of sucks, problem is their attitude while child playing getting him out as a prison. I think we need a respectful place besides this place and other junk fun city. Not recommended. Notice Those dusty, brittle polyurethane sponges can cause harmful effects to children lungs. When you take a look, you can see fine dusts everywhere in and around this sponge pool. You can see even on his socks after using 10 minutes. Also needs to replace some of the damaged equipment. Duck tape does not work on it. You know, your biggest concern is safety??? By the way no refunds

Great price for four kids. Very nice customer service. Clean. Spacious. And the kids loved it.

We visited for a birthday party and was very disappointed with the lack of supervision on the trampolines. We witnessed multiple incidents, and my 7-year-old was physically choked by an older child while a staff member was trying to monitor multiple trampoline areas at once. Although the child and parent were eventually escorted out, this should never have happened. This location needs more staff monitoring trampolines and better separation of younger vs. older kids. Safety needs serious improvement.

We went today for a birthday party for my nephew, my sister told the manager when she called to book the party that my son was autistic, he won’t wear socks, most places are okay with that when I let them know he won’t keep them on, I chase him around and keep putting them on, he takes them off immediately, not that I should have to explain this, because I signed a waiver, I’m fully aware that I’m responsible for my son if anything happened. About 3 or 4 of the employees kept following me around, one employee actually chased my son to try to get him off the trampoline until I told him to leave him alone, one younger girl was extremely rude when she came over to me and said is that “your son without the socks again” it’s policy, he needs them, I told her he won’t keep them on, I signed a waiver and to send a manager if needed, no manager came over, just employees following me and my son around making me extremely uncomfortable. Then when we went in the party room they made an announcement about it and sent the party host in to hand me socks, I planned to leave right after we sang happy birthday because I was uncomfortable with my autistic son being targeted by the staff, but I went against my better judgement and let him go back out to jump, he was having a great time, until the employee working the dodgeball trampoline started giving my 4 year old the dirtiest looks, then started giving me the same dirty looks, so I took my son and left. The manager and the party host were really nice, but the rest of the staff made me extremely uncomfortable and targeted.. My sister was told that one of the workers was also special needs like it was supposed to be an excuse, and if that’s the case, that worker and everyone else should know that people with special needs have different needs, mine can’t wear socks. I’m very disappointed and I won’t be returning.

You gotta watch ur little children because the bigger kids are really horrible they shouldn't be with the little kids. They need more staff on and it needs to be rotate it through the staff.I just seen one women walking around on her cell phone she Did nothing! Then some grown man with his boots on sat on down with his child, didn't even had the socks on didn't even pay to be there looked like. They make little babies wear socks for what half the time we holding the baby... they needed to do better with there staff , A big kid, hit my daughter's little friend in her head on the ropes. They need keep the bigger kids out wen little kids are in the pit. . We probably will not be back to Launch .

I was here for a birthday party and it was absolutely amazing. My party host was amazing going out of there way to make sure we had the best experience possible. Court monitors were excellent helping us with every question we had. Amazing lazer tag and rock wall. 10/10

I recently celebrated a birthday party and was pleased to occupy one of the available rooms. They kindly allocate one hour and forty minutes for room use, and I appreciated their punctuality in starting on time. It's good to note that there might not be much time to decorate before the party begins, so I plan to arrive at least five minutes early to get things started. The rooms were a wonderful size, with two large rectangular tables and a smaller table designated for the cake. There was also a shoe shelf for the kids to place their shoes, which I found very convenient. They made sure to announce when it was time to eat and when to cut the cake, so we were all on the same page. I also appreciated how they handle payments, as the last payment is submitted after the party, ensuring there are no additional charges. Overall, my birthday child, along with friends and family, had an amazing time. This was our first experience at this venue, and it exceeded our expectations. The place was spacious and impeccably clean, and the staff were incredibly helpful and hospitable. I initially thought I would need to do a lot of the work, like cutting the cake or serving the pizza, but the staff were very supportive in assisting with these tasks, which made the day much more enjoyable. Plus, I was pleasantly surprised to receive some cards for the adults interested in laser tag. My birthday child also received a card for a future visit, which was a nice touch. Overall, this was an awesome place and a fantastic experience. I highly recommend it, and I am definitely looking forward to doing it again!

Went the first time for a kids birthday party. I forget the managers name, but she was very nice. The kids had a blast running and jumping non stop. The waiver process at the front door took a little bit of time. I would say do it before going. Mini food court is great with all kid friendly foods and desserts. I would recommend to others.

My kids love the place which why we come back. The workers don’t do anything, the food is terrible and takes forever. And there is stuff always out of order. This time the playground was closed all day bc someone peed on the slide. It was closed for 4hrs! Clean it and get on with it. I come with 4 year olds so if it’s closed. They have limited things to do

Greatest birthday party experience of all time! The seasoned pizza was out of this world! May be the best in South Jersey! John Welch was a fantastic host- very friendly and attentive. Highly recommend Launch in Deptford.

My family and I love this place. Teens and adults will enjoy it. Was my son birthday wish we choose amazing. The staff very attentive very helpful. The manager service exceptional ?. We devour the pizza. Definitely I'm planning again.

I recently had my daughter's birthday party here. Reese and John were absolutely amazing. They made things a breeze, from set up to clean up they were very attentive and quick! If I needed something, they were right there ready to help and answer any questions! Thank you again !

We recently visited Launch Family Entertainment in Deptford for a family outing, and I can’t say enough good things about it! From the moment we walked in, the staff was welcoming and attentive, which set the tone for a fantastic experience. The facility was clean, and it felt like they really prioritize cleanliness and safety, which is a huge plus when you’re there with kids. Our kids had an absolute blast bouncing on the trampolines and exploring all the different play areas. It’s not just a trampoline park – they have an amazing selection of arcade games, and my kids couldn’t get enough of them. The food options were surprisingly good for a place like this; we ordered some pizza and popcorn, and everything was fresh and tasty. It’s nice to see a family spot like this go the extra mile with the little things! We also noticed they host birthday parties here, and after seeing the setup, we’re definitely considering it for our next event. It’s clear they know how to keep a big group entertained! Overall, Launch Family Entertainment is a perfect spot for families. Whether it’s a weekend outing or a birthday party, this place is a guaranteed good time. We’ll definitely be back!

My kid had a fun time. But as a parent, you really do need to watch them the whole time. The netting on the bridge is coming apart and my kid’s legs went completely through and luckily I was right there to scoop him up. Also beware that the pizza takes very long to make.

The place was nice but over crowded and not safe yesterday. Someone had their purse stolen and the found the lady who stole it. All hell was about to break out in there. So I grabbed my Granddaughter and nice and got out of there. Way to many people and kids. You wonder why you got to sign all them liability waiver to let your child play. Not safe for little kids. That's my opinion, until one of your kids get hurt then you would change your mind.

What an amazing time!! My grandson was so excited about having his b-day at Launch Trampoline Park. His smile never left his face. I loved it because I didn’t have to clean up, or make food. Our party hostess was the greatest. She set the room up. Took care of the food. She cut the cake and they clean up. Everyone was friendly and helpful. Thank You Launch for making my grandson Gavin feel extra special!!