DeMauro Towing in
Bergenfield (NJ)

My request was accepted at 11:46am, it’s 4:32pm. Originally they said Someone would arrive between 75 to 105 minutes After that I got text messages saying my car would be towed within 30 minutes for the rest of the day until now (4:32pm). I called to find out what is going on and the dispatcher was rude and dismissive. The dispatcher (Who claimed to be the Supervisor) didn’t want to hear my concerns and quickly said he would cancel the call and hung up. Absolutely the worst service I’ve ever had. If I can give a negative star I would. Do not recommend using Demauro towing.

This company gets one star, because that was the lowest possible rating I could give. This company is contracted by my insurance company for towing. I was originally given an ETA for 90 mins. I called after the initial ETA and received rude and dismissive responses from the dispatcher to my valid concerns. I was given another inaccurate ETA and I called again and was told the driver would be there in 15 mins and he didn’t apologize for the inaccuracy. I called my insurance company to complain about the dispatcher’s attitude and we ended up receiving service from another towing company. This company shouldn’t partner with car insurance companies if they don’t care about the customers they are being connected with. I encourage them to find dispatchers with better phone etiquette and more compassion for people who are calling for assistance.

Seamless experience getting a tow from DeMauro through AAA Plus. Antonio was very professional, clearly very competent, and a great person to ride with all the way back from Jersey to Brooklyn.

I had my car towed through AAA and they sent Antonio from Demauro Towing. Antonia was incredibly helpful and professional. He made sure the car was safe and securely towed. Antonio took extra care to ensure the car was properly parked once we arrived. Fantastic service from start to finish.

I’ve had two different people come to service my car this week. Both were very professional and helpful.

Dont use them. They dont follow the rules of their contract with AAA. They tried to collect money for a battery under warrantee and alsp force me to produce a reciept from said battery under warranty when I didnt need to. They also didmt have the battery upon dispatch when they had plenty of time from the call to research what battery was needed. Needless to say I didnt get a battery or allow them to come back and put one in since they tried to collect money from me. Bad business. Beware.

My car would not start and my vehicle’s roadside assistance connected me with Demauro Towing. The assigned driver Antonio was so helpful. He provided excellent customer service! Highly recommend.

I’ve gotta give a big shoutout to Tone. I have a BMW M550 that sits super low to the ground, and I was honestly stressed thinking my bumper was going to get scraped up getting it on the truck. I’ve dealt with drivers before who didn’t care enough to try but Tone was different.He took his time, got creative, grabbed wood, and figured out a way to load and unload my car without a single scratch. The way he handled it showed he really cares about doing the job right. You could tell he actually respected my car like it was his own.If you’ve got a low or nice car and you’re nervous about towing, trust me Tone is the guy you want.

I had one of the best experiences with AAA thanks to Antonio, the tow truck operator who came to help with my car. Instead of just towing it away like most would, Antonio went above and beyond. I explained that I had several important appointments and really needed my car, and he took it upon himself to actually diagnose the issue on the spot. Not only did he find the problem, but he fixed it right then and there. It’s been a week now and my car is still running smoothly with no issues at all. He saved me time, stress, and a lot of money. Antonio is clearly a skilled mechanic as well as a compassionate person. He wouldn’t even accept any payment for the fix he simply said he’d report it as a jump and only asked that I leave a review. AAA is lucky to have someone as honest, caring, and dedicated as Antonio. People like him remind you that there are still good, genuine individuals out there. Thank you, Antonio you truly made a difference!

Needed to get my car towed after a headache experience at autozone, Antonio was was extremely professional, knowledgeable and helpful with getting my car towed and out of the parking lot. It was a smooth, quick experience.

De mauro towing company , not organized or professional , they tell you an eta, and it’s wrong . So when you call them back , give you another eta, and they leave you waiting again . Then when you call again the guy answering the phone is disrespectful , telling me well you can cancel . Had to call someone else for tow

I had an amazing experience with a tow truck driver from Demauro. His name was Antonio. My car broke down and I was really scared because I had never been in that situation before, but he made everything so much easier. His customer service was outstanding he went above and beyond to help me and made sure I felt safe and calm the whole time. He truly makes this company look good. Highly recommend!

I recently got my car towed to the dealership because I didn’t have a spare and my roadside assistance in my car told me that it would be needed to be towed. So I agreed to getting it towed, once I get the notification that this company is getting my car towed i was very suspicious already, truck #66, person was nice at first until he dropped of my vehicle at the dealership and i have a dash camera in my car and I hear him going through my center console and also my glove box. Keep in mind I tipped this guy $20, as a thank you already. When i got my car back and I knew it was the tow guy that took things. I looked what was missing and he took my spare cash was not much like $15, but damn. All i can say is try to avoid this company!

I recently had my car towed through AAA, which was outsourced to Demauro Towing, and while the request process was smooth and my initial driver, Kevin, was professional and knowledgeable, the experience quickly went downhill after that. After my car was loaded around 9:03 PM, I received a call from Demauro’s main office at 9:26 PM stating that my dealership drop-off site was barricaded and asking for an alternate location. I provided my home address, which they confirmed and updated in the system. At 9:47 PM, I called for an ETA and was told the driver was about 10 minutes away. Instead, at 10:16 PM, I was called again and informed—without prior notice—that my car had been taken to one of their storage lots “for convenience.” I was never offered that as an option, nor was I given a choice before they decided where to place my vehicle. When I expressed frustration, the representative responded dismissively and hung up on me. My car finally arrived home at 10:52 PM with a completely different driver who was kind but unaware of the entire situation. This kind of poor communication, lack of transparency, and disregard for the customer’s time and consent is unacceptable. What started as a straightforward tow turned into a stressful and confusing experience that should have been handled far more professionally.

The most disgusting, rude, unhumanly persons that I’ve ever met! We spent 7 hours in their shitty place, Because we didn’t want to pay for their tow $800 and chose others instead. They were hiding my brand new car in a “shady” sport with other broken and old cars, why lest from the car was throwing in a dusty box. They removed plates from my car illegally and lied that police told Them to do so, while we called the police and they told us that they never gave such orders. My lawyer is preparing a court case against this “organization” under 2 proceeding. Lying to us and police officers and illegal remove and posses other people things.

I've decided to give DeMauro towing three stars just based on the professionalism and expertise of JB. He truly saved the day. The original tow guy that came to my residence (pictures) was tremendously rude, disrespectful, unprofessional. I should have known this was not going to be a good experience when he pulled up in front of my residence and proceeded to sit in the truck for 5 minutes. When I approached the truck, he was rubbing his eyes looked tired and said "what's wrong with the car." No hello, good morning, nothing. I proceeded to tell him that the car wouldn't start he said okay and continued rubbing his eyes while flipping through his phone. My insurance company dispatched DeMauro towing a few days ago when my car initially broke down and although that tow guy was very, very nice he damaged the undercarriage of my car. I decided to inform this guy of what happened previously, just so he was aware that there was damage and immediately he got defensive. Saying that he can't fix it, it wasn't his fault or his issue. I tried to explain to him that I was just informing him- nothing more nothing less. At this point he was beyond rude and clearly didn't want to complete the service and he became very argumentative. As a result I decided to start recording just in case he caused more damage to my vehicle because he was slamming things on his truck. When he saw me recording he got even more enraged and decided to manually dump motor oil in my driveway and tell me that his "oil line broke" and that he couldn't complete my tow. I knew he was being full of crap so I asked him to show me the broken oil line which he couldn't. Luckily when I called DeMauro, they were able to quickly send out JB who was amazing! This man shouldn't be working with customers if his temper is so easily set off for something so simple. Thanks JB!

Kevin came to assist me via a AAA service request, was early, very friendly and polite, and even though i drive a crappy car he still treated it with care. Called me ahead of time to ask me any additional details due to the AAA app not providing them to the drivers, if i ever need a tow again and im anywhere near that area through AAA or otherwise, im calling DeMauro and requesting Kevin. Cant say enough good things.

Called my AAA for a tow to my truck's dealership in Paramus. DeMauro Towing arrived and towed my truck to the dealership. The driver, Anthony, was fantastic. His compassion, dedication and professionalism was a pleasant experience for me. Please give Anthony a RAISE $$$. He deserves it !!! I was having a difficult day and what I thought would have been even a more difficult time wasn't. Thank you Anthony!!!

My van would not start in Teaneck, NJ and I called AAA at 1:30 PM. My road service request was assigned to DeMauro towing from the next town and was texted that the tow truck would arrive in approximately 1hr 38 minutes. Not very quick, but OK considering. At the 2 hr mark, I received a call from AAA telling me they had heard from DeMauro and were told that the truck would arrive in approximately 30-40 minutes. No one showed up. Another phone call from AAA. Another30-45 minutes. Nothing. A 3rd phone call telling me of their projected time. Again nothing. Obviously someone is not telling AAA the truth. At 4:45, over 3 hrs after the initial request was placed, I called AAA and inquired what was going on. They did not know why DeMauro was giving them false information. Finally, at 5:10 the truck arrived, almost 4 hrs after the initial call! The driver stated that he had just been given the call. Zero stars is not low enough. DeMauro should lose their AAA franchise.

We were stranded 20 miles from home on the Palisades parkway at night, and DeMauro came to our rescue. Not only were they fast and efficient, but his kindness and professionalism really stood out. They went above and beyond to make sure we felt safe and comfortable throughout the entire process. Their accommodating nature, and willingness to help with any extra requests made all the difference during a stressful situation. We highly recommend him to anyone in need of roadside assistance!

I had an extremely disappointing experience with this tow company. I called with a simple, straightforward question about their services, but the employee who answered the phone was immediately condescending and dismissive. Instead of offering help, they became combative and argumentative for no reason. To make matters worse, the employee outright refused to assist me and abruptly hung up the phone. This kind of unprofessional behavior is completely unacceptable, especially in an industry where people are often calling in stressful situations and just need clear, respectful communication. I would not recommend this company to anyone in need of towing or roadside assistance. If this is how they treat potential customers, I can only imagine what the service would be like if you actually hired them.

I recently had a frustrating experience with De Mauro towing that I feel compelled to share. Unfortunately, the service I received was far from satisfactory. When I called for assistance, the representative I spoke with was quite rude and dismissive, which only added to my stress during an already challenging situation.

Just don't! A towing service is mainly needed in unforeseen circumstances. This company is not the one you want to call if you're stranded on the road! I'm very disappointed and disgusted with the service or lack thereof provided by the dispatcher. While stranded on the highway early in the morning, I called to get an ETA after the hour our ins. Provider said it would take. He got so upset because I said to him that the ETA he was giving me was an additional hr. He shouted at me, saying, "we don’t have to deal with this, It's not our area!", and then he refused to give his name and hung up the phone. I called back asking to speak to a supervisor he then acted like he wasn’t the one i spoke to, gave me a name, Domique, and hung up the phone again.Very unprofessional! They dont respect or value customers or the contract with insurance companies. I exercised my options and another company came in good time and provided good service!

Exceptional service is hard to come by, but Michael from DeMauro Towing truly set the standard. When AAA sent him to help with my car, he arrived with professionalism, warmth, and a level of expertise that immediately put me at ease. He not only got me back on the road quickly but did so with kindness and care—qualities that make all the difference in moments of stress. It’s rare to find someone so dedicated to their work and the people they help, and I couldn’t be more grateful. DeMauro Towing is lucky to have him, and so was I.

My truck broke down at a restaurant on New Year's Eve. Ugh!!!! Demauro Towing was provided for our roadside assistance. On New Year's Day, shortly after we text the info, we called and got Ryan..the Dispatcher. He had all of the info and had a flatbed driver...Edwin, I believe, on the scene in less than 30 minutes!!! Both were professional, efficient & a pleasure to work with. I felt HORRIBLE because it was a Holiday. They made it seem like any normal day. Thank You!!!!!

i broke down with a flat and demauro got there even quicker than they estimated. The guy (i wish i remember his name!?) was so kind and patient and made me feel safe. he was certain to bring me to a tire place that could fit me in and made sure i was taken care of before leaving. fantastic service big thanks.

This tow service was the best I’ve ever encountered! They were very communicative, courteous, prompt, and perhaps more significantly, knowledgeable & capable. The driver, Kevin, was awesome! He was super personable, and took care of my vehicle. I highly recommend this service.