What clients say about Parts Authority in Bergenfield (NJ)
I had a really great experience at the Bergenfield Store and wanted to recognize the outstanding customer service I received.
Gustavo went above and beyond from the moment I walked in. He was professional, friendly, and extremely knowledgeable. Instead of just pointing me to a shelf, he took the time to listen to what I needed, walk me through my options, and make sure I got the right parts for the job. That level of genuine customer care is rare these days.
He made the entire process easy, stress-free, and honestly enjoyable. On top of that, I was able to get a great price, which I truly appreciated, but what impressed me most was his professionalism, patience, and willingness to help.
If you visit this location, I highly recommend asking for Gustavo. His service, attitude, and attention to detail really set the standard for how customer service should be. He'll take care of you!!
Anthony was extremely knowledgeable and helpful with my needs. Took care of me even when I got there near closing time, but ultimately got me what I needed. Customer service to the T. Thanks again I appreciate it.
They Forget to Order my brake rotors. They were suppose to come yesterday. They never mentioned any delays. Im still waiting as i write this review. Highly disappointed.
Getting what you need as far as auto parts.. they are fine. Don't expect any interaction... it's business only. But they are relatively quick and to the point. Got what I needed.
This is one of the best parts stores in the area Joe, Rich, and Anthony are some of the most knowledgeable parts guys I’ve ever dealt with. Needless to say a majority of my shops parts come from here simply because it’s right the first time and the service is above and beyond
Hands down, this place beats them all! Professional, knowledgeable, friendly staff. If they don't have it, they'll get it. Stop wasting your time anyplace else! Big "thank you" to Angelo for locating and getting me what no other store could get right!! You want this parts team on your side!!!
I came in trying to get windshield wipers just now, I went in he offered to help, he asked me about the car, make and model. I asked him if I could see the windshield wipers, his tone immediately changed, clearly I ruffled his feathers for some reason. He also rolled his eyes. I asked him if he had other models of windshield wipers. I asked to see other brands and he gives me an attitude when he responds that I need to give him a size. I said no thanks and left. If you don’t like dealing with customers, find another job. One that doesn't involve dealing with customers. Probably in the dungeon of some factory.
Excellent timely service, friendly and helpful staff. These are things very seldom said about auto parts stores but it certainly applies here to this one.
Parts Authority is one of the most organized places you will see. Everything you are looking for is categorized into the same area. Staff is very patient with people like me who know nothing about cars! Anthony is always very willing to teach me with what’s wrong with my car and how to fix it. They are very timely with how long they say a part will take to arrive. I will definitely be coming here at all times!
Great service, reliable parts & a knowledgeable and helpful staff. Thank you Parts Authority for terrific service!
Best regards from the ETD Hillsdale Team
I tried returning a axle i bought because they gave me the wrong cup size and they wouldnt take it back. Customer service told me it the right size but my mechanic said it not. He also said i know that right size because im working here for a while and still would not accept it back even it has some dirt on it. WHAT HAPPEN TO CUSTOMER IS ALWAY RIGHT .He said " would i sell that to a customer with that condition" and i was like "would you sell a customer the wrong axle size.. maybe causing them a fortune on labour or there life if the part malfunction in the highway". And they still wouldnt exchange it or give me back my refund. BAD CUSTOMER SERVICE IN MY LIFE
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