Would give zero stars if possible. Lady at the reception so rude. And they wont pick up a car without the owner being present like hello my car got stuck 3 hours from home due to the storm i cant be present with my car
Keys locked inside car. Spent over an hour with a dozen tools to try to open it. Stated my battery must be dead. (No). Scratched my windows. Left with keys still locked inside. Called another company, opened the car in under two minutes.
Excellant service & professionalism in everything he did! Silver State Towing - tech Jason,went above & beyond taking care of getting our 69 classic camaro over to the repair shop. He treated our car like it was his own and took great care loading and unloading.He is a true professional and a definite asset for your team! We hope all the best for him & Silver State Towing.
I had Silver State for a towing yesterday and the communication was great and on time. Katrina was very pleasant to work with and was also quite patient in helping me get my car in neutral to get it on the bed of the truck.
Thank you!!
Dan transported our corvette to the repair shop today. He was very professional and did a great job loading our car, which has very little ground clearence, on the tow truck. Highly recommend Dan for your towing needs.
Dealt with a stuck caliper just now, Silver State was quick, made it in a quarter of the time stated and the price was more than reasonable. Driver's name was Chris, pickup and drop off were immaculate, placement was exact and he cleared overhead issues prior to backing to protect our truck. Very satisfied with the service, experience, and overall customer service from the call to the driver to the quick invoice/payment. We won't be calling anyone but Silver State for future issues.
I was stuck on 88 next to Caples Lake with a 1986 vanagon. Dan, the driver was really nice and we drove into Carson City and he dropped me off at a van repair place. Before leaving, he told me where restaurants were and what to do overnight.Really great service. Thank you, Dan
Got a tow from home to a Reno shop. The service was prompt and in a timely manner. The driver was great and even gave me a ride to a nearby place in connection with my vehicle.
Michael and his coworkers were professional and polite when I visited their location to retrieve my vehicle . Easy to work with and understanding . Blessings
I called Silver State because they were recommended to me by the local diesel mechanic (who were also awesome).
The first woman I spoke with at Silver State was so helpful and patient while I tried to navigate my situation. When I called back, the man I spoke with was equally as helpful.
When the tow truck driver, Scott, arrived, he could see how stressed I was and told me to sit in his truck and charge my phone and relax. He handled some things that came up with my truck really well, too.
10/10 recommend and if you’re really lucky, you’ll get Scott!!
Horrible company. They refused to tow me under AAA because they said there was a winter storm. There was no storm at all and it was a beautiful sunny day! When I tried to explain this to them they were rude and hung up on me. It was absolutely crazy and made no sense at all, I felt like I was in the twilight zone. So they left us stranded in the middle of nowhere in an unsafe situation because apparently they just didn’t want to do the tow they were obligated to do.
Stay away from these people at all costs. No integrity at all. I’ve also heard from others they were ripped off by them
It’s a shady company. Posted as 24/7 but when you call they say they can not come. But when police calls them, they come and charge you a few thousand of dollars for 30 minutes. Avoid if possible. Not honest people. Plus very rude workers. No sympathy to you even after you pay them someone’s month’s salary for a few minutes of their time. Also the guy who came to tow our truck did not have proper tools and scratched the whole side of our vehicle.
Sam absolutely saved our arses and I am very grateful for his help and the service. He went out of his way to go above and beyond when he absolutely didn't have to. Would recommend this company to anyone.
AAA assigned this company to me to tow my car. Michael was extremely helpful and communicative. They got the job done, let me leave my car so I didn’t have to wait with it, and dropped it at the auto shop for me. Everyone from the company I spoke to was extremely kind. If I ever needed a tow and wasn’t using AAA, I would still call this company because I had such a good experience.
Very professional company. They show up and do the job. Dan is the man. Very skilled and has sharp people skills. Give them a call when you need a tow, serving Carson valley to Bodie.
Zach was the tow truck driver that came to my work and towed by truck home. He was amazing! He was so polite and his customer service was impeccable!
He was also incredibly fast!
Once he delivered my vehicle, he was again so helpful and courteous. I can't recommend him enough as an awesome representitive of Silver State Towing.
Cody provided us with excellent and very professional service when he changed out the flat tire on our RV. He was fast, efficient and courteous. Would definitely call on this company again.
My husband and I were on our way to Reno from Southern California with my in-laws who are both in their upper 80’s. Unfortunately the car broke down in the middle of nowhere on a hot day. It was an incredibly stressful situation until we heard from our tow truck driver Zach. He was absolutely amazing!!! He put my mind to ease as soon as I spoke with him. He was was there to pick us all up as soon as he could. We were incredibly impressed. He was friendly, professional, thorough, extremely kind and very funny. He was absolutely amazing!! We had to tow the vehicle quite a distance and he was also a wonderful tour guide!! I can’t say enough great things about Zach. We are grateful from the bottom of our hearts for Zach and can’t begin to thank him enough!! And to Silver State Towing, you have an incredible employee and we are forever thankful!!!
Silver State Towing accepted my AAA call on Saturday to tow my Lincoln Town Car from Fernley to Battle Mountain. Zach from Silver State was awesome! Great customer service, he kept me informed about when he would be at my location, and he got my car on the flatbed with no issues even though the rear differential was broken and the back wheels would not turn. I will definitely use them again! Thanks Zach snd Silver State!
Considerate and very quick with helping me they were there in 10 mins to help with my roadside assist. Plus the fee was reasonable, affordable. The tow person knew exactly what needed to be done and resolved the issue very quickly. I locked my keys in the car away from home and in a different State and City.
Joe was my tow truck driver and he did an amazing job!! He showed up promptly, loaded my car in a way that I didn't worry at all about damage and was polite and courteous.
He provided Excellent customer service and in a time of emergency like a breakdown that meanst alot.
My husband and I were exploring an unknown area and got stuck in the snow right before nightfall. I called Silver State Towing and they were extremely nice and came to help us very quickly. He was extremely professional and went out of his way to work with us. I would highly recommend to anyone in need of his services.
Got two flat tires in the middle of nowhere at a campsite - got contracted with them through roadside assistance and was very happy with the service. Dan was persistent and was able to find us in the wilderness without phone reception.
Spent over two hours in the tow car on the way to the dealership, Dan was very professional and efficient. Thank you for great service!
Great people to work with! I worked with Marla and she did everything she could to get me towed. I was initially told she couldn't help me but she called back about 10-15 minutes later and informed me that she indeed would be able to get me towed. That was great news because no one else was able to help me that day. She also recommended Guided Truck which was an AWESOME recommendation! They were one of the best truck shops I've ever visited! AJ was the one who towed me and he went out of his way to pick me up and was very friendly and a great guy to work with!
AAA dispatched this company to me. The radiator blew on my car as I was between Gardnerville and Bridgeport. After the call went through all the channels, I received a call from my driver. He was very polite on the phone and let me know where he was coming from and his ETA. He actually arrived sooner than his ETA, which was awesome.
Evan was my driver. He immediately made me feel comfortable. Very personable and seemed experienced. He kept me informed as to why he needed to take pics of my vehicle and let me know that I could get in the truck if I wanted. I took him up on that. The inside of the truck was clean. There was music playing at a decent volume. And the AC was on. Thank god!
Once my vehicle was loaded on the flatbed, Evan climbed up in the cab and off we went! We were able to have a comfortable conversation the entire time. Turns out the place I was towing to is actually right next door to Silver State Towing! Even was down to earth and very pleasant.
Thank you for having such an awesome driver. I feel awful that I didn’t have cash to tip, but will be sending something for Evan in the mail.
Their service was amazing. Super kind, informative, and helpful. They showed up exactly when they said they'd be there. The driver was super nice. The truck had room for everyone that was in my car and was very clean. Couldn't of had a better experience. I'd give them more stars if I could.
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