What clients say about Carson Valley Import Auto in Gardnerville (NV)
Carson Valley Import Auto has been taking care of my Audi Q5 for almost 6 years now. They always give quality advice and quality service. Pricing is fair and my confidence in my car is bolstered by their attention to detail.
The greatest place to take care of my 2016 BMW X3. I went in for a scheduled oil change and they let me know that my brakes needed to replaced. They are so good at making sure my car is safe.
Took my car there to be fixed and thought they were fair with the price. They were very friendly and kept me updated on my car well. All in all it was a good experience and ill be using them again if need be.
Brenda’s prompt response to my vehicle needs was remarkable! Best service I had in a long time 😃
My Porsche Cayenne battery failed she was able to get it fixed ASAP
Carson valley Imports treat you right 😄
I have been having my Porsches serviced at Carson Valley Import Auto for several years. I have never been disappointed. They are always friendly and competent.
Had a great experience with the service at Carson Valley Import Auto and have earned my continued business. I brought in my BMW X5 35i for a leak, and from start to finish, the experience was great. Greg and Tony were incredibly professional, friendly, and honest—everything you hope for when trusting someone with your car.
They got me in quickly, communicated frequently with updates, diagnosed the issue, and had it fixed without any unnecessary upsells or pressure. Just straightforward, honest work at a fair price.
Would recommend them to anyone looking for trustworthy BMW repairs.
I have had my Audi's serviced at Tahoe Import Auto in South Lake Tahoe for years with great satisfaction. Now that they moved to Gardnerville I am willing to make the drive because I trust their skill integrity, and communication.
I took my bmw there a few years ago and had a great experience with the owner, but then moved and didn't go back until recently and now there is a lady who works there who was nice at 1st, we agreed upon the work that was going to get done and then I showed up a couple days later to get something out of the trunk. when I walked in she didn't even acknowledge me or my son, so i figured ok she's probably just busy.i asked her for the keys so i can get in the trunk and she rolled her eyes at us and was so rude about it as if I was asking for something completely unreasonable. anyway I finally got my key and got what I wanted out of the trunk and went to leave..no good-bye or anything. the worst attitude ever!! she went from being super nice at the beginning to a totally different person that next day. I was so disappointed!! even when I walked away my son asked me why she was being rude. i was so embarrased..I felt totally uneasy about leaving my car there while they finished the work. so When the car was ready, I went and picked it up, paid, and noticed at the bottom of my bill it said..we will no longer be moving forward with any future work on this car!! i couldn't believe what I was reading!! she gave us an attitude and now i'm getting blamed? worst customer service EVER!!
Thank you Carson Valley Import Auto for diagnosing my VW Touareg TDI and providing the recommended work and cost for the repairs. I am very happy with the business and recommend them for your imported car.
The best in the Tahoe and Douglas Cty area !
Great service , and quality work! Updates on service given, estimates right on target.
I actually took both Porsches in to get summer ready, one from storage and one from the home. Brin and Gregg kept me posted, finished the work on time, and both cars are running great.
CVI has been my go to shop, and I am very satisfied.
Having run race teams that have captured several regional and national titles, I can spot the posers from the real deal and Greg and his team are the real deal! I've relied on CVI for service and repair of my german road cars for years. Other shops, including dealership, throw parts at a preceived problem because its easy and also supports the parts department. Greg's team approaches problem solving from more of an engineer view than a mechanic point of view. They possess an analytical approach to trace a problem to its source, not the easy approach of throwing parts at the symptoms until they finally find the source. Therein lies CVI difference from other repair shops. I wholeheartedly endorse CVI for your German or exotic car repair needs; you won't be disappointed!
Same people that did nothing in Tahoe. Just moved down the hill. Cost us thousands in the shop just to have the same issue when I got my car back. Had to take it to the dealer. Don’t go here. They use YouTube to diagnose your car. Kids do that.
Brynn’s response was “ that’s to bad”
Should have properly diagnosed the car instead of throwing parts at it.
I had an intermittent, mysterious and potentially damaging warning on my 640i regarding low oil pressure. Just happened to be near this shop and decided to finally have a BMW specialist figure it out. I had no appointment and the shop was busy and I did not expect a quick resolution. But Greg contacted me within a week and he figured it out. I live out of town and this shop is pretty close to me and I am glad I found this place. I found Greg to be very friendly and talked to me about the whole process. Very easy to deal with. Stayed late so I could pick up my car after hours.
Great service. Quick response with accurate information bout needed repairs. Quick work on repairs. Even washed my car. Will definitely use Carson Valley Import again for any repairs and service on my BMW.
Carson Valley import auto was amazing at their dedication to fixing my car even before I got it to their shop. My car had brake lines damaged from poorly fitting chains and getting a tow was hard during the heavy snow fall. I called around to bmw repair shops and while most didn't answer, Chris at Carson Valley import auto picked up and worked with me to get them the pics and info so they could order parts. He wanted to be ready when I was finally able to get a tow over 3 days, he checked back with me to see if I had success and continued giving me updates on the part in transit. When I finally got a tow, they had it fixed in 24 hours. They were amazing and saved the day!
When I brought my volvo in for an oil change service I told Chris about a small drip started near the front driver side wheel just 2 days earlier. Greg called a few hrs.later and explained that the front control arms were very worn and told me the total cost to replace them. I agreed and asked them to do the repair and a day and a half later the job was done. When I arrived to pick up my car Chris showed me pictures of the worn out and leaky parts as they looked before being replaced. It is small things like this simple respectful act that are no longer a surprise to me when I do business with Carson Valley Import Auto. They are Honest, Professional, and Respectful and I have a high level of confidence in any service or repairs they make on my Volvo.
This second time I've had my Jetta in for work. 3 years ago for a major repair and the latest for a minor repair. Both times, Greg and his staff were very professional and personable, taking time to evaluate and explain problems and fixes. Turn around was reasonable and prices were fair.
Returned my call in 2 hours from a "cold call." Arranged to bring my car in at my convenience and communicated constantly, updating me. Picked up my car and shared "Recommendations" verbally not just on paper. Asked questions as I do. Will refer and they are my auto mechanic.
Teena
Gardnerville, NV
CVIA agreed to install customer supplied parts (rotors & pads) on my 2019 Alltrack. Not many good shops will do this, I really appreciate them for this. Chris & Larry did a great job as always, This is the third or fourth car of mine they have cared for; wouldn't go anywhere else!
I had a new battery installed. We used them because they said they could reset the functions, but they were not able to get all the information back, When i complained to the.owner Greg Zink, he said, f××k you. As he continued to work on it ,his German shepard jumped into my Mercedes,
Then i went to the waiting room ,to sit down,(I am 80) his other dog was in the chairs, after 2 hours of him working on the issue, he was able to solve, At that point , he tossed the keys. on the roof, said it's done , and walked away,
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