I recently bought a truck and since transmission was slipping on 3rd gear, i crawled underneath to check everything and found their sticker on a pan, found them on google, decided to give them a call, ask about warranty and what they did to transmission. All i could find out was that they did rebuild it couple years ago. No date, no list of work, no mileage at the moment of rebuild. Truck has 240,000 miles now. I don’t know how it was driven before, but i don’t think that transmission should last only about 120,000 miles. And since they don’t keep any record about work they done, that tells me something about how they stand after their warranty.
Not the best experience and not what i was expecting from that call.
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Update to 3 stars. I spoke with the manager, calm and constructive talk we had. They found information about that truck, turned out it drove only around 4k miles, if i remember correctly. They agreed to take a look on it, i just need to take it off and ship it to them, which i can’t do now. Will update again after.
Was very pleased with customer service, everyone I encounter getting to the correct place was very courteous. Thank You and Merry Christmas to all at Hanser's
The service was impeccable, And the staff was unbelievable friendly. We broke down and route to Ohio, And from the towing to the maintenance everything was done very professionally. It took more time than I would have liked but they were very courteous in keeping me posted as to the progress. I could not be Happier with the service and would highly recommend These folks. Again thank you for everything. Respectfully Dan w Becker
Easy to make appointment and not months in future. Clear on what they are doing and costs. They are very friendly professional. Work is done faster than any shop I have used.
Jared was good with communicating with me on everything being done to my truck. He also gave accurate pricing and worked with my warranty company. I have had several of my trucks there for repairs and will continue to take all my mechanical work to them.
I had a new rebuild installed at a certified diesel shop. That Hansers transmission stood behind. The shop only tightened one of the bell housing bolt's. The mechanic drove it to pick me up. As soon as I started the truck. 99 F-250. The dash was bouncing so hard it was moving up n down about an inch. Obviously it was not right. I told him that something was wrong. He got instantly rude. Started to get loud. I told him. I'm not saying that you did something wrong. I'm just saying that something is NOT right. We got to the shop, made him remove the inspection plate at the torque converter. The flex plate was going up and down about an inch. I knew it broke. Fords 7.3 are known for breaking the flex plate around the mounting bolt's/ spacer at the crank. He started yelling. So of course I took as much of his attitude as I could. I took the truck home. The owner came over. On his way there I got under the truck and seen the bell housing bolt's were loose. The washer on the bolt's were actually on an angle. That's how loose it was. They replaced the flex plate. Over 2 weeks later. I was lied to by Bronson, the shop manager, who was also the one that installed the new transmission. I called Hansers Transmission in MT. Drew, the person who is in charge of the phone and says who gets a rebuild on warranty says.. I'll give you one rebuild. 3 year warranty on the transmission. I called him 2 years later. Reason being. I moved back home from ND to MI. It was rattling pretty bad by the time we got to MI from ND. So I parked it. I didn't have the time to pull it out, I just started my new job and Drew had already agreed to rebuild it. I ended up getting TENDONITIS in both of my arms from the shoulders down to my hand's in both arms. I couldn't even open the door to the bathroom without being in extreme pain. I called Drew from Hansers transmission again and explained to him my situation. He said. Don't worry about it. I'll rebuild it once you get it out and send it to me. Well. It was a year before I could get it out. At this point. It was a couple of months past the warranty. At this point. He refused to rebuild it. It has 5,000 miles on it. Warranty says. 3 year's or 100,000. I didn't get either. The front pump shaft is broken and it's not even movable. The total bill was over $6,000.00. Now I have to get it done it myself. In which case. This is the first time I have ever had anyone work on one of my vehicles. I've always done all of the mechanical work myself. Been wrenching since I was a kid. Mike Rawthhorne owner of the shop where Bronson works hasn't returned one of my calls since the replacement of the flex plate. He is in Williston ND. Bronson said that he had to spend a whole day replacing the wire harness plugs at the transmission. I still have NOT found one piece of wire replaced any where on the transmission. There's only 2... Liar's are the absolute worst type of person to deal with. Drew, being one, Bronson being the absolute worst type of person to deal with. I strongly urge you to rethink your choice of shops if you are gonna be using either of those places...
Jarod did a great job in diagnosis that my control module to the transfer case was bad. Was replaced and my 2013 Durango runs like new (well, almost new)
They went above and beyond with fixing my truck informed me on other fixes that I needed and kept it at a reasonable price. Definitely came in under what other shops quoted me and also included a warranty. Will definitely refer family and friends for services.
Very clean reception area, very professional the way I was greeted on the phone, and after driving my truck the transmission shifts more smoothly than before. Glad I choose Hanser. Thank you
Jarod was very helpful in explaining to me how they could fix my car. His patience with me was exceptional. I do trust him and the car is working great.
Andrew from Hanser's helped us with a Check Engine light in our rented Penske truck. He was on scene in about an hour and was extremely professional the entire time. He assessed the problem quickly and resolved it. We had many issues with our truck on our cross-country move and Andrew was a highlight that helped us get to our final destination. Hanser's truly helped us get through the final leg of our trip. Thank you, Andrew!
Jerod has been very helpful with information about the issues with our F150. He seems very knowledgeable and is very easy to talk too. They have repaired our truck, and so far, no problems have arisen.
Highly recommend them!
They got my pickup fixed but they didn't put gear oil back in my rear differential after servicing it. I had to do that myself after discovering the problem on the road. I talked to them about the incident and they gave me a partial refund for their mistake. They also cleaned my pickup before giving it back to me.
I've been taking my vehicles to hansers for years for minor repairs, transmissions, engines, whatever I need. I've never been disappointed like seems to always happen at some other place. They always treat me well and let me know up front what's best for me in their opinion and how much it will cost.
I bought a used Ford transmission from Hanser's for
$1,400 which failed 430 miles later in Helena; I live in Missoula. I paid the Helena Ford dealer $400 to tell me that the transmission had to be replaced. I then paid for a Hanser's remanufactured transmission to be installed by a Helena transmission shop at a cost of $4,315. A few months later I decided to sell the Ford because I had replaced it while it sat in the shop. Two mechanics looked it over for the prospective buyer and both found leaks from the transmission and its cooler lines. The repairs for the transmission leaks cost $445.78. Hanser's refused to reimburse any of my expenses.
On 6/30/24 my company truck broke down in Ashland Elementary Montana and my company book the best tow team of professional friendliest team of tow wrecker Talon and Harvey out to help me out. They were Fast efficient friendly. It was a wonderful ride all the way to Billings MT to their shop In Billings MT with Harvey. Even better Harvey gave me a lift to my company paid hotel I was staying at till the truck got fix. What a professional!! I Would definitely recommend their tow company and shop service if u ever break down out here in Montana. 5 STARS
We broke down on I-94 in our 36’ motorhome on Sunday. We called Hanser’s towing to tow us to their shop in Billings, MT. They let us stay on their lot. Shelly was exceptionally kind helping line up the tow plus dealing with Good Sams roadside service. Monday morning she sent their mechanic, Paul to check out our problem. He found the issue plus several more major issues. He explained to us each issue, he showed us the problems and even though he was covered up in work he spent the day working on our motorhome. He and Shelly knew we were traveling and did everything possible to get us back on the road. All of the employees were friendly and helpful. Hanser’s towing and repair is an exceptional company to deal with. I would give them 10 stars if I could!
Exceptional service they make sure you are heard and well taken care of. I needed a new engine and hands down got the best service around. I recommend talking with Jarod Hanson for all mechanical car needs. Drew is awesome too, exceptional phone service!
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