This rating is based on customer reviews, inventory size, pricing, and service quality
Based on recent feedback, Al's Automotive Supply in O'Fallon, MO scores about 82/100: overall positive with pockets of frustration. Many praise professional, friendly staff (Cameron, Robert, Lamont), fast turnarounds and quick counter finds (10–30 min installs, 2‑day pulls), helpful loading, and excellent pricing. Inventory is broad—wheels, glass, transmissions—and they’ll refer you when out, with photos and shipping offered. Complaints center on phone wait and attitude, missed or delayed appointments, shipping miscommunication, refunds taking days, and a few bad powertrain parts not honored. Strong value, but consistency varies.
Bought a rack and pinion for a Mustang. Had to take it back the very next day and have it towed in because the one they gave me was bad. Had to pay a second time to have it installed and still have not received a refund for the labor
Called around pricing brakes. These guys are about 1/3 of the price! Not familiar with the area I asked for directions,(dont know why I didnt think of just using google maps) the gentleman apologized for being a little busy but still helped me figure out where they are. I will definitely be going through these guys for all my car needs. Cheaper, friendlier, and a local family business!!!!!!
Al's is great. My parts i needed were way cheaper than the other parts stores in my area. And Wayne the counter guy was extremely knowledgable and helpful. Thanks guys. I will get my parts from Al's from now on. Couldn't ask for better customer service.
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