This rating is based on customer reviews, inventory size, pricing, and service quality
In St. Joseph, MO, Collision Repair Specialists Towing scores 95/100. Reviews consistently highlight fast, professional service, clear communication, and drivers who go above and beyond (quick ETAs, after-hours help, safety-minded touches). Customer service is empathetic; wait times are typically short. Pricing is viewed as fair and upfront. One notable outlier reports towing damage and poor resolution, so buyers should note that service quality isn’t perfectly uniform. No clear data on yard organization, parts inventory, or part-finding.
Question repair specialist picked up my truck, and then it rolled off of their tow truck at the Domino's Pizza parking lot. Now they were going to repair my truck, but now they're backing out saying that it was a hook problem. I don't know what that means, but at anyway, turn their down's charging with storage when they damage my truck, they're willing and ordered parts for my trucks, stating that they would fix it, which means that it was visible, and they didn't even deliver it to the place that they picked it up and was supposed to deliver to they put it. On their lot now, it's charging storage fees. This is not the same owners of the company. This person's company just bought it from the other company. So at any rate, watch back, AAA is also investigating them. And I'm waiting for my insurance claim. And inspector whoever does it to let me know what's going on, but beware, don't use closure, repair specialties because they don't honor there Toast service and I don't think they have enough insurance for aaa to back the hop
BRIAN IS THE ABSOLUTE BEST. He took his own time to take a couple minutes and take a look at my vehicle and give me a good idea on what I was going to have to replace and the tow was amazing and as professional as could be
Very appreciative of Bryan and the other gentleman who helped me out. Very kind and went beyond what they needed to in order to make sure I was all set. Highly recommend.
Had incredible service Brian and the other driver (im sorry i cant remember his name), super polite, did everything they could do for me and my family and they arrived in a super timely manner with the conditions we had. I would highly recommend them to anyone!! Thank you so much Collisions Repair!!
My ignition was locked up on my car and I could not get it started. The car is old so I figured the ignition was worn out. I called my insurance company and they sent out Collision Tow to take it to the dealership. When Brian arrived, I had got it to start but he took the time to get in my car and show me why the ignition wasn't turning. The steering wheel was locked and I had not ever had that happen to me before. Brian showed me three times to assure me the car was fine and would start! A lot of towing companies would have just hooked the car up and been on there way! A shout out to BRIAN who took the time to help me and saved me lots of money! Thanks Collision Tow and Recovery!
Brian and his partner was able to quickly get my EV towed back to Jeep and went above and beyond by wrapping the windows. My Wagoner was having an electrical issue and the windows wouldn't roll up, they wrapped the windows in case it rained. Thank you!
The guy who was dispatched to help me tow my 2013 dodge avenger was awesome help he was concerned and polite and kind helpful. You showed customer service skills that all tow truck drivers to show. You have a prized gentleman. He was very knowledgeable as well. May God bless the guy who helped me on 03/21/2025 around 5pm
Hey Joe This is the guy that you were kind enough to allow us to get everything out of my daughter’s wrecked car today.
THANK YOU VERY MUCH again for your help and patience today. My daughter is doing ok considering a fractured vertebrae without any nerve damage. It has been a very stressful day for us and you helped us during our time of need. There’s not too many people left in this world who cares about each other. May God Bless you and your family.
Called late afternoon on a Sunday, with a broken down trailer 10 hours from home, they came out immediately towed me where I needed to go, very professional! THANK YOU isn't enough!
Joe was the nicest guy. He was very good about keeping me informed of his location as I waited with 5 kids on the side of the highway. When he arrived he was efficient and kind. His truck was clean and spacious for all of us. He arrived about 20 minutes faster than expected and was super kind and a good conversationalist.
From the bottom of my heart Joe, thank you. This has been a hard time for me and for a stranger to be as kind as you were to me and my kids; thank you! May God bless you, Joe and the kind people at Collision Repair!
I just want to send a big “Thank you!” to Chris with Collision Specialist Tow. I was visiting the Glore Museum in St Joseph when my car got a flat tire. I called AAA and they initially said it would be 40 minutes before someone would be able to get to me. But Chris called me almost immediately and was there within 10 minutes! He was able to take off the tire and discovered a huge nail in the middle of the tread (repairable, not requiring replacement). He gave me a recommendation for a tire repair shop, and, after discussing the options with me, put my spare tire on rather than trying to air up the damaged tire. I was able to get to the tire shop (Firestone, who took good care of me) without difficulty. MANY thanks to Chris for contacting me so quickly, arriving so quickly, and getting my defective tire off and my spare tire on so quickly! Thanks to him, my visit to the Glore Museum was a pleasant experience, rather than a stressful one. I appreciate that!
Worst service I have ever experienced! Unfortunately this was the tow service that responded from my insurance tow claim. I contacted them to advise of damage to my car during the tow in which was told they had time stamped pictures they could show me. When I asked for the pictures, conveniently they had already deleted them. Karen's story didnt add up from the story she told me in the beginning regarding time stamped pics to the final story. The owner got involved and was just as useless. After providing pics from the dealership showing the damage how the car came in to them they still would not take responsibility. They didnt even offer to help at all. Reputation is everything especially in a small town and good customer service is key and they failed miserably.
My car was towed with expediant and friendly service early today (Sunday morning). On top of that, the tower was not even on call and had plans, and still agreed to pick up my car. I did not get his name but am grateful for his service!
Collision Repair Towing came out to Potter, KS to help me with my car that had stalled and towed it into Kansas City. Driver was on-time, came to help me beyond normal working hours, and was very professional in helping me get the car to my local mechanic.
The towing fee was mutually agreed to upfront, and was reasonable for the car being in "the middle of nowhere."
I would definately use their towing service again.
Thanks again, and I sincerely appreciate the help!
Excellent service! My son ended up stranded in Saint Joseph, MO. They picked up his car, got it assessed and repaired in a very timely manner! Definitely recommend!
After an accident they arrived very quickly to tow my car on a Friday night. Joe did a great job cleaning up the glass and plastic and chatted with me as we waited for the police (I was still shaky from the accident). They also let me in first thing in the morning to clean out my car. The clerks inside were incredibly nice. They stored and towed the car to the garage for an estimate. They were great from start to finish.
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