This rating is based on customer reviews, inventory size, pricing, and service quality
In St. Joseph, MO, All City Tow Service trends positive overall at 79/100: many reviews highlight fast response, professional drivers (even late night), helpful office staff, and capable light- and heavy-duty tows; several note fair pricing and a good auction purchase. Downsides are notable: pricing swings (including a very high quote), a few reports of rude language, and disputes over keys/privacy and vehicle release. Wait times are generally short. Little is shared about yard organization, inventory variety, or ease of finding parts, so those areas remain unclear.
What clients say about All City Tow Service in St. Joseph (MO)
Worst towing company I have ever dealt with. We gave them the claim number within 30 minutes, but they still held our truck. They said they needed to verify insurance and kept the truck for almost two weeks. After insurance was verified, they still did not release it right away and told us we had to pay towing charges first. Poor communication, constant delays, and a lot of unnecessary stress. This experience cost us time and money. I would not recommend this company!!! Stay away!
We had such a great experience with Harley from All City Tow! The car got stuck in reverse, and we thought we’d just get towed. But Harley showed up super fast and was so kind throughout the whole stressful process. He took a look at the car, figured out the problem right away it was a simple fix that didn’t require a tow and helped us shift it into drive so we could get home! Harley and the All City Tow team were professional, really knew their stuff, and made a tough situation way easier. We’re so thankful for their quick thinking and honest help. Definitely recommend Harley and All City Tow!
Had to get my truck towed. Kelly came to get me off the roadside and tow me to the Loves Truckstop. Very very good experience with All city towing. His price was beyond reasonable. Thank you All City Towing.
Grade A service every time I've needed them! Great crew that is always very helpful when your car, truck, van, semi, bus, boat etc is stuck, broke down, wrecked or sunk.
Dont trust these guys, tow truck driver stole my keys while leaving a whole different sent of keys in my car. Instead of questioning their driver. They just kept saying we cant tell you a thing he says otherwise.
Kelly Cline from this company towed a semi my husband was driving and I was a passenger in from Lincoln, NE last night. Kelly was very professional and very friendly. The trip back to St Joseph was fast and my husband and I feel like we have a new friend. Thank you All City Tow!
Only had an opportunity to work with the gals in the office, but they were extremely helpful and understanding when I was having title issues.
Thank you!
Amazing service when they had to unlock my daughter’s car for her because she locked her keys inside. They were friendly and quick! I’ll definitely be using them in the future!
Not only was I treated with disrespect when I called about the vehicle when I went to pick up the vehicle I couldn't get it because there was a hold put on it which is fine with that being said in order for anybody to get in my vehicle they would have to have a search warrant that is the law I spoke with the law on that even told me that and whoever Kelly is even told me that nobody could get in that car but when I do go to pick it up it's already been searched so my personal opinion is all city is crooked as the contract they have with the city they didn't find anything illegal because I don't do anything illegal but I feel like that you invaded my privacy
Horrible service. Seems like the only words they know are curse words. Very unprofessional. Surprised they're still in business must be very embarrassing to work there
I bought a van from the auction they have there. Very good experience, they are polite and professional, and i got a really good deal. Thanks All City Tow!!!
Horrible horrible attitude, I understand a business has policies that all customers have to follow, however, it does not justify them being extremely rude and aggressive to customers. They have an OBLIGATION to explain their process and they did not even cared to do so and they just assumed we were doing something wrong.
We have called different tow companies to ask if what they were doing was right and they specifically told us that they were not doing their part to help solve the problem. They make the retrieval of a vehicle an impossible task even after showing all documentation, they made a difficult situation an impossible one. Shame on them.
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