What clients say about Gilmore Towing & Recovery in Ridgeland (MS)
The auxiliary battery died in my 2018 Jeep Wrangler. Thank goodness it happened in my driveway. I couldn’t start it so I called Gilmore to come tow it to the Jeep/Dodge dealership on Lakeland Drive in Brandon, MS. Dalton drove to my house in Flowood and jumped the battery off. I asked him to follow me to the dealership in case my Jeep cut off and he did. I do recommend Gilmore Towing and thank you Dalton.
The service was truly excellent. I called them to pick up my husband's truck and they were quick and, above all, super professional. I would always recommend them.😇🙏
I am a 20 year old college kid. I have been working two jobs on and off in order to pay for school. I don’t make much and I struggle a little. I worked extremely hard to buy my first car and saved for a year. I have a newer car and I was driving to work when a van ran into me. This incident was in no way my fault, I was driving on a two lane straight road and the man that hit me was turning left from a stop sign. The police called Sissy without my knowledge and I did not know my car was going to be towed by her until her arrival. My car was towed before the police ever even spoke to me. She towed my car exactly 2.6 miles, a 6 minute drive. The man who hit me did not have insurance. I know someone who used to own a body shop who offered to help me and fix my car. I asked her if I could have my car towed there and she basically refused and said that I needed to have my insurance contact her, I was offering to pay out of pocket. After she realized that my insurance was not going to contact her she came up with the price of $904. My sister asked if we could come get the car ourselves and she went down to $875. I was charged an administration fee of $250, a towing charge of $250, mileage and fuel( which over the phone she said was daily) of $50, storage of $75/ a day for 3 days( my car was towed at 1:30 on a Wednesday and we tried to pick it up at 2:30 on Thursday but she said it was too late and I would be charged for a third day.) Which I feel is unfair since at this point my car had only spent one night in her tow yard. She charged me for storage and gas for three days when my car was only there for two. After arguing with her and trying to understand how that made sense, she finally agreed to $525. Which i still feel is high for the tow business especially for only driving a car 2 miles. She only accepted money in the form of cash, would not take card or check of any kind. I think that this situation was genuinely worse than the wreck itself. I find it incredibly frustrating and rude that she said “I know times are hard but this is just how it has to be” as well, when she was asked the break down of costs. After speaking with numerous other people in this field, no one charges that amount. I did not even call her myself. She was a very nice person overall but the price of this situation seems to be strange, and doesn’t match a single other business in this area. If I had called a towing company myself I would’ve paid a fraction of her prices and had the same service. I also would’ve probably gone through a company that is accepted by the Better Business Bureau. I never signed anything nor did I ask for her services.
AMAZING customer service and Sissy was the best! Every step of the process - from the first call to the towing service - was super easy, efficient and professional. HIGHLY RECOMMEND!
This is the best towing service around. Amazing people. Always so kind and helpful and 100% fair pricing. Honestly, just a great company ran by great people. These are the people you meet that remind you not everyone is a scammer or ripping you off and just make your probably already rough day a lot better. Love them!
Had the privilege of having multiple towes. The communication is fairly average( a few no shows). Had to find out from a third party car shop that i was lied on blocked by the wife. Average scores for average individuals.
I am blown away by the extraordinary service I received from Gilmore Towing! I will admit that part of this was just lucky geography, but, from the time I called, Sissy was able to get to my car and have it loaded up LITERALLY faster than an ambulance would have arrived! Unbelievable! These are truly professional, hard-working folks. I won’t even consider using another company in the future!
Steve Gilmore of Gilmore Towing and Ms. Leann of sledge towing are lifesavers. My car sat for two days a hr from home. I called every other tow company on google and nobody would agree to tow my car. I literally had 3 other tow companies pull up the first day, refuse and leave me stranded. I called Ms. Leann and although she did not have a truck available she drove out and stood with me until she was able to call Mr. Gilmore. I’ve never met a nicer man in my life. He had me on the truck in 5 minutes, to the dealership and in a parking spot in another 20. I even offered to pay him double his rate as a thank you and he refused. All he asked is that I think of him if anybody I knew ever needed a tow. He has trucks specially made to get low cars. I have a corvette that’s factory height and nobody else would even attempt it. I wish I could give him 20 stars.
My company is located in Florida, and we had a 55 gallon drum that was shipped from California to Florida via YRC freight. YRC declared bankruptcy, laid off 30,000 employees, and locked the gates and doors to their terminals across the country. Our drum was stranded in the YRCs Ridgeland terminal, and no other trucking companies would enter their terminal. I looked up towing companies in Ridgeland, and picked Gilmore because of their reviews, and boy were the reviews right!
Steve and Sissy worked closely with me through a myriad of logistic arrangements with YRC. We got the email from YRC that our drum would be available for pickup, and Steve immediately drove his truck to the terminal, picked up my drum of oil, sent me pictures of it once he had it on his truck, and kept me updated the entire time. He loaded, unloaded, and even added straps to the drum to secure it in preparation for its trip to Florida.
Gilmore Towing went above and beyond, quoted me a fair price, picked up on time, stored my drum until a trucking company could pick it up, and even loaded the drum on the new freight truck. Steve and Sissy are honest, Christian folks, that did everything they said they would do, plus more, and honored their quote.
10 stars....please consider using them in them for all of your towing/recovery needs in the Jackson, MS area.
Bobby
Good people! Lee Ann was very helpful in recomending a good place to have my truck towed to for repairs. Got my Titan moved in a timely and reasonable rate. Thanks guys!
My daughter have become inspired by the towing lady. I get a car towed to my grandma’s house, and my daughter screams “ooooh a cowgirl”.
Now she’s been asking when will she see the nice cowgirl again. 😂❤️
Wonderful experience with this company. Loaded my 1966 f100 up and off to the shop with no issues. Will be doing business again but hopefully not anytime soon!
Just outstanding! Towed my car to dealership. The best towing company period. Great price and service. If you need towing, this is the company you want. There are no substitutes!
Really nice people who you can tell care about you and want to be helpful. They’re honest about when they’re tow truck is going to show up and they do their best to be helpful. Sissy was super helpful over the phone and really nice and I definitely plan to call them again if I need any help in the future :)
Extremely unprofessional. Beware of dealing with them. Driver followed us to our home, blocked our driveway and came on our property presumably to confront us for honking our horn at them for blocking the road and ability to see around them. When I attempted to call the office, the person who answered identified themselves as the manager and then proceeded to say they were the same person who did the above. The owner has not responded. Such irrational behavior from a person in management is very concerning.
I would highly recommend using this company and Steve was very polite and professional and went out of his way to help me find the right auto repair shop to take my truck to and he must be well respected cause the repair shop put my truck ahead of many others just because of Steve and I picked up my truck in three days and other shops said it could take many weeks so I would not hesitate to call them again. Thanks Steve and I need to give a shout out to his wife also cause she was also very polite and professional over the phone when I first called them for a tow. Good people running a good business.
This was my first timing dem but won't b my last if I ever need towing...Great guy and very nice...he made sure he sent me a pic and let me know he was gone take care of my vehicle...I thank him so much and may God bless u to continue to b nice like dat to ur customers and caring
Very personable and professional. I had a hell of a day, having been stranded more than once, and they went out of their way to be understanding and empathetic and quick! Highly recommended!
Professional and reliable and very affordable rates. I was broke down on interstate I-55 South near Canton MS and ran out of gas. After calling 10 other towing services near me on my google maps with no response or excuses why they couldn’t help me I found Gilmore. Even though he was further away from me than the others he assured me would would have someone come help me ASAP. Showed up on time and saved the day. I highly recommend Gilmore Towing above and beyond anyone in the Canton area. Thanks again Gilmore. 5 stars.
Great experience with this company. I can affirm that this company made my day better, even with my broke down car. They were responsive, quick, and on time. My vehicle was transported to the shop with no issues, highly recommend!
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