Firestone of Gautier in
Gautier (MS)

This place is always here when I need them. It is friendly, fast, reliable, and has great products and service! 🛞 ⭐️⭐️⭐️⭐️⭐️

Was charged for the old tires when I took them with me. Guy told me he had too because it was a law. Really

What a horrible unprofessional place of business! First they were supposed to order my tires and messed that up! Did not even call to let me know! I had to call them after hours of having my vehicle! I had to return it at a later time to get them installed!! Then when I did they did not call to let me know my vehicle was ready! I called and they informed me then it was ready! I informed them I was in my way to pick up my car and apparently they closed early and I'm stuck without my car another day!! They knew I was on my way and apparently they closed early and I was not able to get my car!! I called Firestone and was informed that they are NOT A FIRESTONE!!!

Very ugly nasty and rude. We was without a car for 4 days and STEVE never called us. I had to call him. Also if you have a Warrenty don’t bother bc he hates to call them and will have you stranded for days end bc he hates dealing with them!! Bad experience 10/10 I DONT RECOMMEND!!

I had problems with other mechanics trying to take money out of my pocket and not complete the job right!! This place has nice, expertise mechanics.. I had a hard time on this day but they helped me out. Thanks guys!! I will be back soon to do great business with you.

If I rate this place 0 stars, I would. This all started in January 2025. My husband works down the road from Firestone of Gautier, and wanted to support a local business, especially since it was convenient for him since he worked close. In January, his truck was having front-end problems, so he took his truck to them and said "fix everything on the front end that needs to be fixed". Steve told him upon pickup that these things were done - upper and lower control arms replaced, pittman arms replaced, tie rods replaced, rack and pinion replaced. Steve also suggested that all 4 tires needed to be replaced for a better ride. My husband said that was fine, so all 4 tires were replaced as well. One month later, the front right tire was pulling hard, so my husband and I got under the truck to look at it. That's when we noticed the bolt from the control arm had backed almost completely out. We called Firestone the next morning and asked if they would warranty their work. They said yes, so the truck was brought back to them that morning. They allegedly did some work that day, and my husband brought the truck home that evening. Another month later, my husband calls me and says "it feels like the whole front end is about to fall out of this truck". He stops to get out of the truck to look and sees that both front tires were kicked out at a 45 degree angle. My husband called Firestone, angry this time, and brought the truck back to them a third time in less than 3 months. Steve told my husband that the truck needed a long list of parts and fixes (all of these issues were all allegedly done in January when the front end was "fixed"). While this is all going on, these brand-new tires (that were purchased in January) are being worn down rapidly, and Steve suggests yet again that my husband needs new tires. When Steve tells my husband that Firestone will not cover the cost of these repairs (that were allegedly done 2 months prior) we pick up the truck from Firestone without them doing any work. Upon picking up the truck, Firestone is not willing to provide any form of receipt for the work that had previously been done. Fast forward, my husband has some vacation time at work, so he decides to take his truck to another mechanic. This mechanic promptly puts my husband's truck on a lift, looks under it, and says he sees no evidence that any front-end work had been done at all. My husband goes back to Firestone (trying to give them the benefit of the doubt) and Steve insists that "we don't do business like that" "we have a reputation to uphold" blah blah blah, but still continues to let my husband know that if he put it back in their shop for front-end work, Firestone would not cover the cost of that. All of this to say, DO NOT TRUST THESE PEOPLE, AND DO NOT BRING YOUR VEHICLE TO THIS PLACE FOR ANY MECHANIC WORK WHATSOEVER. I wouldn't trust them to put air in my tires. They are lucky we aren't threatening legal action, but how could we? We don't have any receipts for the work they supposedly did to the truck in the first place. YOU'VE BEEN WARNED!!!

Fireside of Gautier were wonderful help to us as we were stranded with a flat tire. They went above and beyond to help us. Kind and courteous people.

This place is simply amazing.Ive used them several times for tire services for my car.They are very helpful and friendly and the wait isn't long.The gentleman at the counter really makes me feel welcomed everytime I visit this place of business.I also rented a haul here and the service,hospitality, customer service was outstanding.

I only wanted a leaking tire fixed. Paid Firestone of Gautier to repair it and drove home to Hattiesburg. Got up this morning and rim was on ground. Aired it up, took it to my local dependable shop. There was no patch anywhere inside the tire. The original place was still leaking because it was marked by me. Firestone did nothing to my tire but charged me 26$. What a scam. If they cheat someone over a flat tire, what else are they doing!!??

Absolute scam. Took my car in to get it diagnosed to see what the problem was at most an $80 fee, three days later and $1000 more of random fees and charges for fixing the car which we never told them to do or authorized which we did not pay. Steve was entirely unhelpful and could hardly explain why it took them so long and why they began work on the car when no work was authorized. I have never seen an establishment extort me as much as this one has, never, and I mean NEVER get your car repaired here as you will leave with a broken car and a broken wallet.

THE BESSSTTTTT!!!!! Steve helps me out every time I visit & has the best service! With me being a female & not knowing about tires, he makes sure I’m comfortable & taken care of! I high recommend Firestone in Gautier!

I'll let the photo speak for itself. I was born and raised in Gautier and normally promote private businesses. But this is one of many complaints I've heard about this location. Picture explains what happened. This was not my personage experience but felt it needed to be shared.

Friendly service. We came in with a nail in our tire while passing through on a family trip. They took us in a reasonable time and charged us fairly for the simple tire patch we needed. Would recommend!

Needed new tires but didn’t want to spend a lot since I dont drive very often. Steve spent time researching the best tires for me! They put them on in less than an hour. Price & warranty was better than dealer! Highly recommend!

My car had been making a squeaking noise. I had taken it to 3 mechanics prior and nobody could figure out where the noise was coming from. After much frustration and money spent elsewhere, we brought our car to Firestone. They thought they had found the issue. They ordered the part, did the repair, only to find it my car was still squeaking. They then went searching until they found where the squeak was coming from. They fixed my car, they were super friendly, and my car is quiet. I am super pleased. Thank you to Steve and all the mechanics that worked so hard to fix my car.

Bad shop. Went in for alighment. 4hrs later mechanic sais bolts were too tight couldn't do it. Took it back 2 days latter, i had loosen bolts. Different person at counter and I asked for receipt I told him I had paid $180.00 cash, to a big guy that was at the counter the first time I went. He said he could give me a receipt for $120.00, what we normaly charge. And still alignment wasn't done right. It's a rip off. Very unprofessional.

I'm saddened by the experience I had at this Firestone. I have used Firestone in many different states during my airline career and I never had to question it. Didn't even read the reviews ahead because of its reputation by name. Well, I dropped by car off for Transmisson Flush at 15 minutes before the appointment. They called me right about the time they said it would be ready. I will never drop another car off. It's actually running worse than before they got it. But the part that really got me was all they took was my last name and the make and model. Even the oil change records your tag number, or driver's license or Vin. Something so that you will have a record of the service but nope. When I asked for a receipt for my cash payment because that's all I had on me. He told me his toner was out and I could inquire again on Monday. I emailed on Monday and got a reply on Tuesday that there as an unexpected death and they had been closed. I was sympathetic and asked if they could email me a receipt which they said they would. I ended up stopping by there. Here is the kicker part he didn't give me a receipt but instead asked me what I had done, and what kind of car it was while he put in a quote and printed it off. He also gave the lady ahead of me a Quote who was asking for a receipt. I work in finance this didn't go over my head. I did take it and leave but never again will I ever tell anyone they can trust Firestone. Apparently, Steve just didn't record that so I have to take my care somewhere else that can verify the work was done. It's sad not think more than that of people and their hard-working money. So sad, it really is. Do your due diligence!

First impression when I opened the door was the foul smell that hit my nose as soon as I opened the door and as I walked around to the counter all I saw were dirty socks on the counter. Yes, the “Manager” had his SMELLY dirty feet on the counter. I should have known to RUN then but I needed 2 new rear tires and they could get to me fast so I stayed. I wish I didn’t! He comes back and tells me I need a front end alignment and 4 new tires. So when I told him I just got 2 new front tires and a front end alignment so no thanks could he just give me what I came in for, he tells me I am a WOMAN and a MAN knows BEST! I asked for my car and left… I would NOT RECOMMEND ANYONE AT ALL DEAL WITH RUDE, UNPROFESSIONAL, place!!!! Don’t go here especially if you are a WOMAN!!! We aren’t welcome!!!

!!DO NOT USE!! Uhaul truck had unmarked damage on it, upon picking it up. Went back in to ask for damage stickers, they conveniently didn't have any & was told by Steve don't worry about it because I had purchased the truck insurance for the trip. After he wouldn't listen to where I wanted to drop the uhaul truck & left the destination open. I was told the extra mileage was cheap & they would just charge me for the extra miles used instead of paying attention to what I was explaining. I had previously taken my Yukon in to have a new water pump installed & for them to verify the A/C system was working properly. I had just had A/C reworked by another shop & wanted Steve's opinion on their work. When picking up my yukon Steve proceeded to tell me he charged my ac system, installed dye & system was working fine. When I asked how his people charged a fully charged system, that I had just rebuilt, he got upset asking why didn't I tell him it had previously been worked on. Clearly they're still scamming people from the amount of negative reviews on Google. Their family has known me for years & have my cell number if they want to discuss my review.

Nasty attitude and no regard for customers. Went in for an alignment was told I needed four new tires, bushings, a sway bar... Come on now... If your customer comes in for an $89 service do you really think you are going to increase their bill to $1100 and that be okay? I've gone there twice. This will be my last time. The man put both hands on the counter attempting to intimidate me and interrupted me several times as I was speaking. He also refused to give me the military discount I was told I was getting. He said "I've been foing this 32 years and I don't care about your feelings". Buddy I didn't go in there for a therapy session and a hug, I went in for honest work while you were trying to financially take me out to lunch. Have the day you deserve.

We broke down and were towed there. We needed a new fuel pump and it would take several days to get to it. When they called me to authorize the repair I asked about the cost out the door. I was told $854. This is for an old truck, where NAPA had the parts for $109 to $253, I was charged $549. When I got to the shop, the bill was $1043. The staff said they forgot the fuel filter which was $109. Napa charges $28.99 for one. My husband changed that recently and I was very specific that I didn't authorize that. Naturally I was stuck with the full bill. Unless you like surprise charges, don't use them. The repair was successful, but being told afterwards that parts and labor are good for a year, wasn't helpful since we lived 500 miles away. That was when we found out that they only sell Firestone tires and are not part of the national brand. I would have to drive back to have any warranty work done.

I needed a replacement tire quick for my delivery vehicle. The manager sqeezed me in and I was on my way after 35 minutes. The mechanic even took the time to properly reassemble my donut tire/jack kit. Thanks Y'all!

Steve is a great guy, ther service here is excellent I got my alignment done on the front end and they let me know I had something bent in the back. Even though they didn't have time to look at it they offered to take a look when I got a chance to head back by. I'll definitely be going here for every tire change, balancing, and alignment!

I brought my car in because of a humming sound while driving. I was told by Steve I need four new tires, which by the way had lots of thread. I replaced two and the sound continued. Took my car to the dealership since they reopened during this pandemic. The dealership told me my tires that I chose not to replace, per Steve’s suggestion, were in fact good. It is in fact my hub bearing on the left side. Dealership fixed it and now I’m out $388 for 2 front tires that were perfectly fine. I believe I was taken advantage of. I don’t trust this particular location at all. My suggestion is to get a second opinion on whatever they tell you. Edit: Thanks for the response, However this does not explain why I was told to replace my back tires as well. I was taken advantage of during a national pandemic bc my dealership was closed. Money was not an issue. I am very financially well off just mechanically ignorant. I was never told by Steve I had an issue with hub bearings. Let’s not assume what a customer is able to do and instead disclose the problem and let them act accordingly.

I dropped off my buick before work and it was ready as promised that afternoon. With 4 new tires she rides nice again . Staff was friendly , professional , and honest . The 20 dollar bill in the change holder was visible and still there when I picked up my car . I have no doubt if i had any issues they would honor their warranties and their word . Thanks guys for making my ride safe again !

I took my car to firestone yesterday to fix some issues that i was having with it wen i picked my car up four mins after leaving the shop my car burst into flames u will hear from my lawyer

After having to call roadside assistance to change my flat (the socket that came with my new car didn't fit the nuts on my rims???) I was able to drive to Firestone in Gautier and they patched the hole a screw left in my tire ($15). I was there all of 20 minutes and they didn't mind me having my dog with me as we are from out of town. I even left my wallet after this horrible day and they secured it so i could come back and get it. Nice, fast, and friendly service.