Love this location! Matt the new manager is incredible, well educated, detail oriented and willing to be more than helpful in my time of need when other locations were not . He and this location will absolutely get my business for my fleet and personal vehicles. Would recommend to any of my friends, family and colleagues.
I had an amazing experience at this O’Reilly location in Westland MI! MATT was incredibly friendly and even stepped out to help me replace my Battery in a cold temperature (3 degree) weather It's rare to see such genuine care for customers these days, and I truly appreciate them making a difficult day easier.
Five stars for the knowledge and great customer service " Thank you Matt and employee
My check engine light n came on so I stopped by one of there courteous staff checked it free of charge. My catalytic converter was dirty, he recommended a cleaner to add to my gas, followed the directions and the light went off.
Very bad customer service, assistance is very slow and I asked for help and he continued being on his phone. I don’t recommend to come in for customer service.
I wanna say thank you to the gentlemen working tonight on New year's eve! Around 5:30ishpm, this gentlemen helped me change my headlight so I could go back to work because I was missing hours due to my headlight being out. Thank you so much! I really appreciated the help! You made my day better!
I came to return a throttle body that I got the other day, the guy opened it and said this is a Bosch part in a Durman box. We argued for a sec that this is the part I got in the box. I left it over there and I left it lost 150 dollars and I was mad that I left the part there so The idiots that run that place can see their stupid mistakes. Never go there again
Stopped in for some new wiper blades. Dalton greeted me as soon as I walked in and helped me get what I needed for my car right away. Great customer service.
Took in a mower battery I bought last year, and the guy straight up told me it was "nearing 8 years old" and called it a "bad core"—refused to test or charge it. There was no leaking, swelling, or any visible damage. The battery just sat over the winter, which is totally normal for mowers. Feels like he just didn’t want to deal with it. Super lazy.
James always goes above and beyond to ensure I am getting the correct and best quality parts for my Cruze. I highly recommend this establishment to anyone looking for great customer service.
Tracey was incredibly helpful in diagnosing and helping me replace my battery. Will definitely be coming back here over anywhere else in the area. Excellent customer service.
Professional, helpful and friendly staff. PRO TIP: O’reilly’s will often do price matching with Amazon/other competitors. Bring the competitive store’s pricing up on your smartphone or being a printed out ad from the competitor’s website.
5 stars, this store continues to exceed my expectations and ALWAYS has what I need. One of the few stores that carries Motorcraft fluids on the shelf. I love stopping by this store and is my go to location. Thank you to everyone that's helped me here and keep up the great work!
On 3/19/2023 the store had no power and Rob & Mike helped me big time I needed a part that is normally in the aisle and it wasn’t there I asked them for help and within a few minutes they both got the part for me and I was on my way and got my car fix these 2 went above and beyond they had a great attitude and the best service it’s really nice to know that there is still part guys that know about cars and care about there customers and that’s something you don’t find thanks so much Rob and Mike you made my day I appreciate all you guys did and the service you provided was great
Not really this locations fault but maybe this will get their attention. I was shopping here back in july 2022 and noticed they were advertising some deals on products I actually came in to buy. These were .ail in rebates for in store credits. Both products were marked up in price well over the usual cost, but with the rebate they would be slightly cheaper so i decided to go for it. As soon as i got home I filled out the paperwork and mailed the forms out along with my receipt to get my rebate. I am just now (mid august) getting a response, I got 2 letters in the mail saying that these items are not eligible for the offer and they had to deny my request for a rebate. I specifically purchased these items based off the rebate slips in the store. I matched the photos and the exact item description so there is absolutely no question they are the correct items. It seems they just dont want to honor their advertised deals. Its a really big rip off and I hope this reaches more people before they go and make the same mistake I did. I wish i could go back and return this stuff.
Zelda was not very nice Like I was bothering her dropping off Oil & Filters for recycling. Telling me they don't take Oil Filters to recycle. I assured her they always have and it's on their recycle sign off sheet. A fellow worker finally corrected her. Today's workers are so worthless I would NEVER open a business these days...
I was greeted by a very friendly lady. She looked up a part number for me and even went to out to the floor and retrieved two different styles of the product. I had a very easy and pleasant experience.
So i use to like this O'Reilly's. i been living in the area 4 years and have never went to any other auto store but this O'Reilly's since moving here. it's close home and they are always so helpful and have what i need. Well about 2 to 3 years ago i bought A battery for my car there and it was a great experience. They really helped me out that day. I had been there close to about five times that day because i also bought tools to get the battery out of my car, and they checked my old battery found out it was bad. So i bought a new battery.
Fast forward to present day. I've been having trouble with the battery keeping a charge. So i took the battery back to O'Reilly's. So it's my husband and me. he was also having car battery issues. unrelated to my issue, he want to make sure his problem was the battery and not something wrong with his car. ( he was right, it was the battery and plans to buy one later this week). so we both brought our batteries up to the store. My husband talks to the guy at the counter first and tells him he wants to check a battery and the price of a new one. He then tells the guy he has no idea what going on with my situation and that i could handle that. I tell him i bought this battery a couple years back I'm have an issue with it keeping a charge. He then rudely begins talking to my husband ( who knows nothing about my issue because i actually do work on my own car) instead of me (wouldn't even look at me) about what i could do. In fact the whole time it seemed like us walking into the store just ruined his day, even though we were polite and friendly. We were both confused ( I'm going to assume he was just having a bad day).So i initially just wanted to get it checked and charged, i didn't think it was going to be a bad battery.
So i stop by to pick the battery back up the second guy was very friendly A much better experience than earlier. i explain that i don't have my receipt and the battery is still in warranty and i had already spoken to someone over the phone who said they should be able to pull up the receipt in store. Well turns out when i got the battery our number for our rewards account didn't get add. So it wasn't linked to the account. After scanning the battery ( which was an O'Reilly's brand battery) the first employee i talked came to the counter and rudely said they would honor the warranty, but i could not get another warranty on it. I said okay ( which was kind considering how unfriendly and rude he was ). I hope your day got better if that was the issue. That's is still no excuse. I've worked in customer service since i was 15.
I don’t know why I went there again because every time I go there I say never again. I always seem to get the sane lady to help me. Unfortunately and she is just so miserable and rude. She seriously gets irritated if I ask a question. She clearly hates her job. I ended up walking out and going down the street to Auto Zone to buy my stuff. I will never go back there My neighbor warned me about her to. He’s a mechanic and he won’t go back either. Someone should should let the owner know how his manager Linda is treating people. Definitely lost my business because of her!
I dont know what this means but open business hours shouldnt mean i gotta go somewhere else cause you are having human resource issues. If a guy can answer the phones then the doors should be open. The gentleman said hed open back up in 30 minutes....its almost 8pm after a full day of work i don't need to wait 30mins i need yall to be open when you say you are open.
Every time my husband and I come to this location there is one woman who is so completely rude we walk out. I will no longer be coming to this location all because one person is miserable that they are working here. We ordered parts last night and when coming in to pick up she threw a fit when she had to look for them. My husband was deflated by the whole experience. Customer service is hard some days, but we were polite and there was absolutely no need to be treated this way. I hope you find a job you're happy in.
Very disappointed with how one of the employees handled the situation with my dad. His English is not very good so he asked the employee to repeat what he said and the employee yelled back at him saying he had other costumers to take care off etc. We have been regular costumers there for so long for him to be treated that way was upsetting. I’m happy that a different employee stepped in and helped him out.
I really like O’Reillys I’d recommend going to the store on 6 mile. I’m not a fan of this store in particular. Employees are very rude. I called for a part and whoever picked up the phone was very rude about me calling a part never going to this store again but 6 mile is great. I said “I’m calling for a part” and he replied with “ yeah that’s why you call a part store”. I mean he’s not wrong but it doesn’t hurt to check if they’re busy.
Worst customer service I've ever had , been going to this location for 30 years. Walk in and first thing the employee says " hope you don't think your getting those rotors turned today " with nothing but an attitude. Yes I called ahead before bringing them in to see if they could , but he had no idea if I was dropping them off either. The young lady who did the work was professional but the tall guy with brown hair was the worst I've ever come across. I don't ever leave negative reviews but this is ridiculous that this guy works in customer service. I will not return to this store and I will pass it on to my friends and family.
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