My experience with them has always been through AAA and I have to say that every time I have dealt with them it has been just an overall great experience. They have always been quick to respond to my AAA service requests. The dispatcher has always asked all the right questions and the guys who have come out are always professional and courteous. This most recent occasion was due to the transmission in my daily driver going out and I had to have it towed from The Corner of 5 Mile and Beech Daly in Redford MI all the way down to Telegraph and Wick RD in Taylor MI. I just wish I could recall the driver's name so I could give him a shout out as well for his stellar service.
Title: Extremely unprofessional service and damage to my vehicle I had one of the worst experiences I’ve ever had with any towing company. My car was stuck in the snow, and while I was already waiting for roadside assistance with a 120‑minute ETA, the police arrived and arranged for Westland Car Care to move my vehicle since it was blocking the road. When the tow truck driver arrived, he asked for my keys. I assumed this was for towing purposes — instead, he got into my car and started driving it himself. I was not informed that he planned to drive my vehicle, and only later realized he did this because his tow truck also got stuck in the snow. He then drove my car at high speed uphill, got stuck again, and backed up quickly — hitting his own tow truck and damaging the rear end of my car. The police officer on scene witnessed this and filed a report. The driver admitted responsibility at the time and told me that the company would handle the damage. However, when I tried contacting the company afterward, I was repeatedly told they would “call the next day.” No one contacted me for four days. When I called back, the person who answered was extremely rude and told me that they were “not responsible” and that I should handle it myself. The manager then repeated the same message despite the incident being witnessed and documented. I have never dealt with a company this unprofessional, unresponsive, or unwilling to take responsibility for damage caused by their own employee. I would strongly advise others to use caution before trusting them with your vehicle.
On 1/17/25 at approximately 9:59 PM, I was traveling west on Ford Rd near the Walmart when one of your flatbed drivers began tailgating me dangerously. Even though I was maintaining the 45 mph speed limit, they were so close that any sudden braking would have caused a major accident. This level of negligence is incredibly unprofessional. It makes me wonder how much your insurance premiums would rise due to this kind of reckless driving.
Westland car care stole my 8 year old daughters bed frame from their lot, also ruined my sons trailer lights by dragging and dropping my sons trailer multiple times all while Westland pd joked that they didn’t see anything and it was the best tow job they ever seen! All of this is recorded on dash cam with footage and pictures ! Do not use Westland care care for your towing!
These tow truck drivers think they have the same rights as police and fire and they DO NOT. I was almost involved in a crash on I275 south bound on 11/19 around 4 pm when one of these clowns came barreling onto the freeway from 6 mile into stop and go traffic, blowing his horn and flashing his disco lights just so he could get over to the median and park in the construction area right before I96. I bet he was concerned his lunch was getting cold. Every time I see one of their trucks I stay very far away. They are very dangerous drivers.
Thank your to Mr. Javon for assisting me tonight with my car. It was a little complicated but, Javon figured it out. Thank you so, much for all your help and patience. I appreciate you.
My teenage son hit a pothole and blew out his tire. I had a spare so i call my AAA, they sent me a guy that took an hour to get there. Got there tried for literally MAYBE 5 minutes not even. Said he couldn't get the lug nuts off, i need to call for a differet service he couldn't help and left. So AAA sent me Westland Car Care for a tow, they got there in 20 minutes and he decided to try to change the tire... this saint got it dont in 10mins!!! The guy was so nice and made our night!! Thank you Westland Care Care, keep up the great service!!
Took care of an unfortunate situation with the upmost care. 2014 f150 was completely dead battery good. Wouldn't shift into neutral. Took the time to spray cans of wd40 on his tow bed so the back tires wouldnt work against each other while they spun in park opposite direction. Thank you gentlemen.
I had a terrible experience with Westland Car Care Towing. My fiancé’s car was stolen in Westland and later recovered in Detroit. The Westland police had it towed to this company’s impound lot so they could process it for fingerprints because it was stolen out of Westland and there was an ongoing investigation. When we went to pick it up, Westland Car Care charged us $858 — even though we were victims of a crime.
Looking at the invoice, they overcharged and added random fees: • Charged us for 5 days of storage when the car was only there for 4. • Added things like “Inside Storage” and “Admin Fee” totaling hundreds of dollars. • Even billed for labor, winching, and miscellaneous charges. Isn’t labor and winching the same thing?
They only towed it 15 miles.
After contacting the Westland Police Department, we were told we should not have been charged at all. Thankfully, the police refunded us — but it makes me wonder how many other people are being taken advantage of by these practices and never see their money back.
No one who has their car stolen should be forced to pay hundreds of dollars to get it back. This company is not transparent and takes advantage of victims. Be very cautious.
Stacy was the one who purposely charged me even though I expressed so many times my car was stolen and I’m a victim. She didn’t care at all, was extremely rude to me and my father when he was asking the charges. I can’t imagine someone this unprofessional and rude actually having a job working with the public. If the company cares about their image at all they would fire her.
My daughter had her car stolen, Westland police recovered it. Westland car care towed it 30 miles. It racked up $840 in towing fees. In 30 miles. At there yard for 4 day's. I tried to ask to lady about the charges STACY. to wich she was very nasty person. Don't question her authority! Threaten me to pay it hung up on me. Plot twist they should not have charged to victim in an on going investigation. Real class act. Charged my 22yr old daughter over $800 for 30 mile tow. Nasty ppl. My next call is BBB. And now start on social media explaining how they rip off the very ppl of their community. We have lived in Westland 24 yrs. With the best police department in the state.
Towed my car through AAA, Westland Towing/Car Care, Intentionally drove several miles out of the way so that they could charge me an additional Mileage, even after I told the driver he was going way out of the way, he continued to go that way. Ended up paying an additional $70 out of pocket. No other Company has ever charged us extra when being towed by AAA. Then they refused to lower the price after I confronted them about it, blaming AAA for the extra miles. Then my wife gave them a bad review as a result, they called us on the phone and tried to bully us into changing our review. The man on the phone continued to lie and change his story about what happened. When I pointed out his false statements, he began to yell and call me by my last name over and over again trying to intimidate me. He told me that he didn't want to do business with people like me. (People who point out the fact that he intentionally rips people off).
Fantastic experience with towing service today. Dispatch was very friendly and treated my issue with a sense of urgency. Doug showed up to tow my son’s car within 7 minutes of speaking with dispatch, he was friendly, courteous and had the vehicle towed to a local garage very quickly. Amazing customer service and a top notch team!! Made a frustrating situation alot easier to deal with, really appreciate you guys!
I received towing service from this company on April 29, 2025.
I was told over the phone that they could (and would) accept credit card payment for the towing overages AAA didn't cover.
After the driver got the car off the tow bed, he informed me that he could not take my credit card because the card reader was "broken" — but he COULD take payment in cash, and if I didn't have cash, he could "follow me to an ATM."
This was obviously unacceptable, so I called the dispatcher back to ask why I had been told they could take credit cards initially, but I'm now being told they can only take cash.
Dispatch called the driver and suddenly... they could take credit cards again. I provide my card to the driver, he takes it into the cabin of the tow truck for a few minutes (where I can't see what he is doing with the card), and then returns it to me.
I received my receipt for the towing overages at 7:15PM.
At 7:58 PM, I received a notification from my credit card company asking me to review a suspected fraudulent transaction—a $177 charge placed on Instacart.
That's exactly 43 minutes between the charge for the tow, and the fraudulent credit card transaction.
It's a 34 minute drive from Ann Arbor (where the vehicle was towed) to Westland.
Terrible service. Thought to self tow in the morning as usual, and will in the future now.
Had car towed a few miles for a popped tire. The driver was not educated on towing new cars with auto park (can't leave in gear and walk out of the car - this was attwmpted mutiple times, AWD must have an occupant keep car in nuetral/use nuetral release specific to OEM, or drive the short distance up the flatbed worst case, never dragged with wheels on the ground).
Heated/Venilated Steering wheel was ripped from the left 9 O'clock to the center 6 O'clock position. After making claim with insurance, the owner called to rudely argue they cause no damage and complained their call was not answered during obvious work hours. Very unprofessional service and will likely damage your vehicle interior if not your drivetrain from lack of either quality control or knowledge, or a lack of both. Will not be getting our buisness or tips again.
Horrible, my son was rear ended and police towed the car here. The cop said towing was paid for, we went to get the car and the rude woman accused us of trying not to pay! We were not informed of not to drive through the gate! She called us theives even though we paid! I have AAA and had to call a private tow. They refused to tow!!! I was humiliated for no reason and my son didn’t understand because it was his first accident
While AAA could not get a tow truck out to me until tomorrow morning, Westland Car Care got one to me In about an hour. I just have to send the receipt to AAA to get reimbursed. The driver was very nice, polite and thoughtful.
As an AAA member, I am unhappy with the tow service I received this morning. Upon arrival tow driver appeared to be incoherent or really tired. However while towing my car on flat bed, the tow truck rolled forward. After the second time, to prevent from hitting the car that was less than 6in apart, I politely alert driver. “Let me do my job” he yelled. I instantly felt uncomfortable from his tone. After several attempts he finally put my car on flat bed. After getting in car I can feel his hostility even more. I was asked to pay additional mileage fee which I was informed prior to service. I had a misunderstanding of drop off location policy which instead of professionally informing me, driver began to rant. At that point I refused service and asked to remove my car off truck. The level of disrespect I received is unacceptable. And of course they didn’t want to send different driver out
My car broke down I called and they arrived in 20 minutes. I was very pleased with the driver Eric. He provided some of the best customer service I have ever experienced. Would definitely use them again if needed. Thanks again Eric and Westland Car Care.
Had to have my BMW towed to a repair shop without putting the car in neutral. Aaron was very good at taking care of my car not to damage the front end or the back end, And was very patient. He knew exactly what he had to do and he got the job done, very grateful for this towing service and their employees!
This company towed my car after it was stuck over a rock at my apartment complex. On Saturday morning 10/19/24, I called this company to remove my car from on top of a rock. (I had forgotten that I had previously cancelled my bank card the night before because of suspected fraud). The driver and I had a conversation, I told him that I was going to the bank(I had to walk) when I returned my car was imploded. When I called the office, the receptionist was very unprofessional, rude and disrespectful. Talking to me like I was trying to scam them. I will never use them again. Charged me 220.00 for a removal of a rock underneath my car. I had a massive stroke otherwise I would have removed it myself. Disgusting! Racist company!
To anyone who is in a bind and need a tow,I had the greatest experience ever. I spoke with a young lady name Heather and she was so attentive with my needs ,I didn't know what to do ,I told that my son was in need of a tow and she reassure me that she could have a tow sent out ,she needed the location to go for the tow and the location to where the the vehicle had to be drop off at .The tow truck driver was also very polite and he did a great job. COOL DOIS to this company and their employees working this night shift. The cost was a little steep but it was well worth it for Peace of Mind.Once again Thank You !
When Mike got there, it was such an absolute relief! A great guy, extremely careful with our vehicle that had it's driver rear wheel assembly( front shock and all) blown out of the unibody, kept us entertained and happy the entire ride back home, after waiting for a bit it was definitely a fine tow job and an excellent driver. keep it up Ya'll!
My wife's work van broke down today. WCC, was the first tow company she called. They couldn't help because her van supposedly too tall and couldn't go under any overpasses. There were no overpasses between the pick up and drop off point. My wife then asked if they could recommend anyone, they replied, "Google it". That and the fact she was repeatedly put on hold.
Very bad customer service.
Won't ever do business with WCC again.
Magnum towing totally helped us out. Give them a call.
Thank you AAA for sending my angle Trevor to help me. He listened to my issue and help me get my car home without having to have it towed. Her was great. Westland Car Towing has a great worker. Hope they appreciates him.
At first I though this place was awesome since they had me hooked up and towed out of a busy intersection within 15 minutes, drove me back to my office, then dropped my truck off at home and put bricks on the wheels so it wouldn't roll (my drive shaft had broken a U bolt). Come to find out they backed my truck into my tree and didn't say anything even after I called to commend the driver on his prompt arrival and for dropping me off at work and blocking my wheels. Filed a claim with AAA, they said I should hear from the tow company within a few days. Haven't heard from them in two weeks and now they won't return any calls or emails from AAA. If your tow service sends them to you request someone else!!!
EDIT - It has now been three months since they damaged the bed of my truck. Westland Towing is disputing the well documented evidence of the damage and refusing to work with AAA (not my favorite organization at the moment, either). I got two estimates from their biggest competition and they now say that the prices are double what they would charge. REFUSE SERVICE IF THEY ARE SENT TO TOW YOUR CAR AND NEVER TAKE YOUR VEHICLES HERE FOR SERVICE.
EDIT #2 - So just met with AAA and the Gaspar Fiore wannabe owner of this fine establishment. He threatened me in front of the AAA adjuster and field rep. Tried to deny AGAIN that his company is at fault. Then started yelling like a child and sped out of my office's parking lot after I brought up his Google and Yelp ratings.
EDIT #3 - After taking this all the way to the regional management AAA finally got me a resolution to this claim after over 4 months since filing. AAA is making this joke of a company pay full replacement cost to fix the damage to the bed of my truck. They are also going to be auditing them to see if they want to continue to use them as a towing contractor after seeing their piss poor online reviews and the number of complaints they get about Westland Towing. Doug, I hope this is a wakeup call for you to start being a decent human being and not screwing over almost anyone who is unfortunately sent your way but I doubt it because you are a true POS. I also filed a complaint with BBB because somehow this place has an A rating.
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