Hey BBK Towing & Recovery Inc.
Thanks a lot for helping me out today — I really appreciate it!
You guys were super quick to respond, came right on time, and gave me a great price.
It’s always a relief to know there’s someone reliable to count on.
Big respect for the work you’re doing!
Also, please send a special thanks to the driver, Vitalii — he was very professional, helpful, and just a great guy overall.
I had my vehicle towed to bbk towing and came in to pick up. I was upset at first of course, but I received good customer service and assistance with my car thanks
It’s super HOT on the side where the customers are. They have nice AC in the office (other side of the glass) this alone made it for a horrible experience and I’m confused why they allow their customers to suffer like that
Mike was very helpful to me in time of need,this place is the best we need more people like Mike around thanks for helping me Mike much love send to your company.
Very nice people! I went to Ford Field and parked where I shouldn't have and got impounded. My fault.
If you have all your paperwork (registration, proof of insurance, owners drivers license, and proof of paying the $75 Detroit fee) it's a simple thing. They even have an email you can send electronic forms to if you can't print it out.
If paying cash, BRING EXACT CHANGE.
My bumper was damaged when towed but they were very friendly about it, looked back at their pictures, and verified they were at fault. He was very apologetic. He told me I could take it to a shop and send him the bill. It was an aftermarket bumper I installed so I told him no need to pay a shop, I could swap it out again so he paid me for the bumper.
I'm sure they could have denied it and got away with it but they never once denied anything. He immediately said "let me check out our photos and if we did it we will get you fixed up".
No one is happy about getting their vehicle impounded and it could have been a much worse experience.
If I'm ever in the area and need a tow again I would definitely call them.
My car broke down and stranded me on the left shoulder of the highway at rush hour, and these guys showed up quickly and got my car all the way to Auburn Hills with great customer service and a very reasonable price. I’m very lucky that I randomly chose them in my emergency.
I would like to compliment this company and indicate that they deserve a recognition for an outstanding customer service. I received personal attention and felt as if they attempted to go above & beyond to provide assistance and resolution. I wish every business was as devoted and professional as these guys are.
Great service! Mike delivered my vehicle to the repair shop fast and safely. I definitely recommend this company to everyone. And the best price around! Thanks guys
The tow guys were cool very friendly and helpful however the lady receptionist thats there is one of the rudest individuals i have ever encountered and reading the prior reviews she clearly should have been fired due to her piss poor customer service. This is bad for business to have to encounter such an evil person when i am a paying customer. Then she tried to argue with me about me telling her how rude she was being.
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