Parts City Auto Parts - Murray's in
Walled Lake (MI)

Very helpful staff, Got parts what i was looking for.

I have done business with them as a mechanic since the 90's. Steve is a Great person and he and his employees will go out of their way to help with hard to find parts. Fair Prices. Thanks Steve and Murray's Parts City!

The entire staff are so kind and helpful. No wonder they've been in business 50 years. Here's to the next 50

These are my go to guys! They usually have my parts in stock for whatever vehicle I need it for, and if they don't they can usually order it. They also usually have a couple of choices on parts in case you want a cheaper or more expensive option. I always go here first for parts before checking anywhere else! Excellent service! Always nice and helpful with any questions I may have!

Still personal and more that willing to be more than helpfulà I've been using them for any vehicle repair parts since 2004! I still deal with a few people who are still working at this location. If you ask me that says alot about a business that has long-term loyal employees.

When you’re looking for quality parts and service, there’s only one stop — Murray’s Auto Parts in Walled Lake. Family-owned and operated, they’ve been my go-to for over twenty years. They know you by name and always know what needs to be done. The results are phenomenal, and their customer service is truly top-notch.

Stopped in for help with my sputtering car. No one seemed excited to help. Had to wait for someone to get off the phone to help me while the other employee just scrolled nearby and said the guy on the phone would help. He did help me confirm it was a battery issue pretty quickly but would not change the battery for me. In the past, Murray’s employees (at the Walled Lake store) have changed the battery for us in this exact car. I’m not sure if it’s a change in policy but based on the lack of enthusiasm it just kinda seemed like no one wanted to do it. They sent me to the dealership where I was quoted $500, and I left there to go to AutoZone in walled lake, where the AutoZone team member was happy to help and installed the battery. $240 well spent at AutoZone. I guess I’ll be going to Autozone from now on.

There's nothing they don't have. The only remaining original Murray's in the world. All the staff has been there forever the owner is great the staff knows everything. There's no reason to go anywhere else.

The customer service at Murray’s is amazing. They are very knowledgeable and always willing to go the extra mile and answer my questions. It’s great to go to a place that i can trust. Highly recommend ♥️thanks for your help on my car fluids yesterday.

Love this place! I buy a lot of stuff online, but once I got confused about wiper blades and decided to visit this store to ask an actual person. Not only did they find exactly the right ones I needed, they were a lot cheaper here than the online source I use for a lot of other stuff. So then, when I had another problem, I just went right to the store. The guys always have time to help you, they research the answers, AND they will come out and help you do things like change your wiper blades, explain where the coolant should be filled to when the engine is cold or warm, and so on. They know cars, and are so nice and helpful. Anyone who feels intimidated about going into an auto parts store - this place is bright and friendly and useful. 5 out of 5.

My go-to store when I need parts in a pinch. Many items available same day. There's always plenty of helpful staff on hand to assist. Its what every auto parts store claims to be but typically is not.

Great and knowledgeable staff. My uncle Bob has been going there for years and has me going there now. Even the younger people that work there know stuff about automobiles.

I went in for a simple battery replacement and wound up being appalled by the customer service I received. An old guy with a knee brace came out to change my battery, and when he did, my car wouldn't start anymore when it was working just fine as I had drove it to the parts shop moments before. I went back in to tell them, and they told me there was nothing they could do about it. The guy that changed my battery was talking about how my car looked and called it a "piece of junk" and that it was "wrecked anyway." Another employee came out and greeted my family who was waiting in the car as "gentleman" when the only gentleman in the vehicle was my brother. My mom is clearly a woman and presents herself as such. The behavior from this employee made the whole experience worse as he tried to turn on my car, which again wouldn't start, and my oil and check engine light came on. I popped the hood to see that the battery they installed was the WRONG SIZE. It was about 1/8th smaller than the battery I had brought in. They had the nerve to tell me that it was my engine or car and not the wrong battery that they had sold me. I immediately returned it, and called a tow who jumped my car, and guess what? It started no problem at all with no check engine light. I got it to a mechanic and sure enough it was just my battery that was completely dead, and not my engine at all. Murray's touts their customer service, and I had a reasonable expectation that they would honor their motto, but that was the worst experience I have had with an auto parts store. I would never recommend this place, and they certainly won't be getting my business again. The unethical behavior of the employees is something that will not go unnoticed and will be reported to the BBB.

I called to order parts and I was made to feel like I was dumb as a box of rocks. Most of the gentleman that I've ordered from have been very kind but as they say One bad Apple can ruin the bunch. I wanted to know the prices but this guy was making it sound like I was an idiot because I didn't know which one I wanted and well that would depend on the prices and also if you have one in stock or not.

Throw away your Advanced Auto membership card, this is the best auto parts store I’ve ever been to. Everyone who works there is friendly, knowledgeable and helpful. Today, Larry and Steve helped me find the parts I needed and I was in and out in less than 10 minutes.

Been dealing with this store since the early 90s with my business Great customer service & support They go on & above Best delivery I’ve ever seen & we have been doing this since 1948 Great job Steven Shoutout to Mark & Scott

We are extremely happy with the service that Murray's provides to Wrenchers, thank you! Their staff is friendly, helpful and delivery timing is FANTASTIC.

Steven, the owner, is super nice and helpful. Was looking for a part for my transmission and not only did he have it and was super helpful and patient finding it, he found the part closer to me (I'm in redford) from another store. Then proceeded to call me back to make sure I was able to get it ordered from them. This is definitely a place I'm going to refer to people. Keep up the great customer service!!

My favorite place for parts and especially there chemical, car wash aisle. They have everyting in that aisle, not the dabbling like some competitors. I heard the owner prides himself on this aisle. Always very helpful and find what I need.

Very helpful, friendly staff. Deep inventory in stock, as near as I can tell. Clean, bright store. Fair prices relatively speaking, though this administration has watched the price of everything explode to the upside.

Oh wow, there is still a Murray's! I didn't know this place was here. And, oh my goodness, it is *amazingly* well stocked with many choices for whatever you are shopping for. And I was *so* impressed with the friendly, knowledgeable and helpful staff! I am listing this store in my "favorite places" because I want to return here for my future auto-shopping needs! Oct2023 and a special trip to Murray's. Different staff member today and once again, extremely friendly and helpful! I love coming here!

Best place to get any part for your car. Staff is second to none and we'll go out of their way to help you even if you don't ask. I love driving past AutoZone to go to go there. Last time I went Murry himself was there. It was an honor to meet him. Such a legendary pioneer in the auto parts industry .

One of the Most Reliable auto parts shop. I've always had honest and knowledgeable service with each visit. Prices are fair and they stand behind their products. I've had to try different parts and ended up returning them each time without a single problem (obviously i return them back immediately once i realize it's wrong). It's my 1st "to-go" place with any mechanic problems. If they don't have a product, they get it for you ASAP. Best management and best help & advice! Highly recommend to all. P.s.- they have the best detailing products.

Brad was a great help. I’m a single mom who does not have all the tools to work on my car. I would never had been able to change out my battery for the simple fact of not having an extension to release a bracket that stabilizes my battery. On January 24, 2021 I had to go and get a new battery. In the cold and the snow he changed out my battery because I had a dead cell. He was awesome I assisted him in doing so holding the positive so it didn’t create a problem. I just wish the owner had a place on the property for them to work on cars where they are sheltered from the elements of weather. Restaurants have igloos why can’t they have a heated tent or be able to utilize the garage door where they have receiving.. That would be so awesome. Take care of your employees they go above and beyond to help your customers.

Great guys! So helpful!... I was having difficulty finding fuel filters for my 2006 Duramax they found them and had in stock...# extremely knowledgeable!!!thx

The best customer service I've had in a parts store. I was looking for some detailing spray for my truck and the owner came over and gave me some great feedback on what I was getting. Recommended a few other products and even came back out with a couple small sample bottles of product to try out. Top quality customer care with a huge selection of inventory. I've always preferred to support local, small businesses and this is why.

Purchased a new battery. Staff was friendly and very helpful too. I plan to go back soon to shop. This a true Murray store. Prices are awesome too.