What clients say about Auto Value Walled Lake in Walled Lake (MI)
Best auto parts store in michigan frfr. No matter where in michigan I live, I'm taking the ride to see these guys. Great prices with the best brands around. And the sales ppl are great and personal.!!!!! Mr. Ripple you are the best sales man ever, hope you stay here forever. Love you guys!!!!!
Just Bought a truck and it threw me a code on the way home. Stopped to buy whatever it needed but when I asked if I could use a scan tool to see what was wrong, the man behind the counter was so rude and told me I couldn’t use a scan tool but…he would sell me one.
Yeah I’m all set guy.
I Went a block up the road to Autozone and they came out and scanned my truck and I bought the $200 in parts I needed to fix my truck. This guy lost a sale and a customer today.
In case you didn’t realize this, you sell parts.
I needed you to tell me what was wrong with the truck and the parts I needed, so I could buy said parts from you. Horrible customer service.
Thankfully Autozone hooked me up and truck is running perfectly now.
*to clarify I only asked if he or I could scan the truck to see the codes. I’m a licensed mechanic I just didn’t have my scan tool on me. It might be a good idea to get a mechanic on staff if your guy can even hook up a scanner to tell customers what they need to buy. Definitely losing business to competitors that way
Stopped to get break fluid...
I'm disabled and sometimes really really can't hold it... they refused to allow me to use the toilet. I ended up making a mess.... they should be ashamed!
They are the absolute best everyone in there is fantastic. Also so they really know there parts and prices are really good. Also if they don’t have it they will order it and really try to get it to the store the same day. Plus they even go one step further with delivering it to you in some cases. You have to admit that’s a great parts store and great customer service.
To the driver of the Auto Value white Chevy Trax who blew through the Beck and Pontiac Trail intersection at 4:15 p.m. while on their phone and almost got t-boned for not paying attention:
Get off the road before you get someone killed.
Sincerely,
Everyone.
Edit: Well, so much for anyone doing anything. Same guy same Chevy Trax speeding down Pontiac Trail like something was on fire. OMG what are you people doing over there?
Great staff, very knowledgeable about the parts they sell. Just about everything I have ever purchased was in stock. Once or twice they had to get it from the warehouse (same day). Great service, great staff, and reliable parts at a fair price. What more can you ask for? Don't be intimidated since it is not your typical self serve type of parts store. Yes they cater primarily to the local shops, but they treat even a novice backyard wrencher with the exact same service and knowledge. Very friendly and accommodating and more knowledgeable than the self serve parts stores in my opinion.
I’m not usually one to write a review but after the great service I received I felt it warranted it. First off I’m not a very Car savvy person which makes buying auto parts kind of stressful since I’m afraid of being taken advantage of but the individual I was working with Travis made me feel right at home. He was extremely patient with all of my questions answering them with great detail. Ultimately by the time I walked out of there I had all of my parts and felt confident in my project.
I would highly recommend this auto parts store. The reason being? It is just not a walk in, pay money and walk out place. All of the employees are there to help. From finding the best value, to help with the repair itself, this staff knows their business. Been wrenching on cars since the 60's and finally found that parts store I can trust. No doubt-five stars.
Let me start by admitting that I don't know anything about cars or parts, so I'm pretty reluctant to go to random places for help. I came here a few days ago and was blown away by the guy's helpfulness and his honesty. Travis helped me and he was very friendly and you could tell he really knew his stuff when it came to cars as he gave me different options on parts depending on how much I wanted to spend. On top of the part he sold me (which I saved money on according to other people), he also gave me a few tips on installing it myself. It's very refreshing knowing there's auto places with honest and knowledgeable employees like Travis around. I recommended Glendale to my friends and family already, and I will definitely be going back for any help I need in the future.
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