Hastings Auto Parts in
Hazel Park (MI)

Was just in this place needing a part. Stood at the counter waiting for 1 of the 3 guys working to ask me what I needed. 1 walked to the back the other that was on the phone hung up and was doing something on the computer. Then instead of asking me what i want he answers the phone for another person to ask him question. The third guy finished up with a customer then stood around. I still was waiting to be helped. When that guy answered the phone I decided I had waited far long enough for them to ask me, and I walked out. Went to Oreillys and was helped quickly

Paperwork says you need the receipt for a return but they tell me I need the box or they won't give me my return. Cheap parts though

Fair prices and quality parts. Their employees have an above average knowledge of auto parts at this location. If it is another location, it could be a different situation.

Always get great customer satisfaction when buying products here. Always friendly and knowledgeable associates to help you

Best price on all auto parts! Name brand and reliable parts!

Great staff. Very helpful. And reasonable prices. Wonderful place to shop for your vehicle.

Great staff they really know what there doing very helpful. I was looking for break shoes they where the only one in the area that had them instock.

Ask for rich. He has helped with everything I have had to get done to my vehicles and if the parts are expensive through him he suggests me calling elsewhere. 95% of the time I pick up my parts the same day I call them in if by chance he cannot get what I need he sends me to the places I can. He is a outstanding worker and I couldn't be more satisfied with the service.

took a rotor there to get turned. not many machine shops still left. took longer to get rotor back. but there was a miscommunication on time. the work done was good. just a good old fashioned parts store.

The prices are as good and frequently better than the chains. The staff is very knowledgeable and helpful. They can get most parts within a day if they don't have it in stock.

I don't care much for this place. It's always shown poor service. If you don't approach their sales clerks first, they won't offer any help. Their prices are higher than most other auto parts stores. The inside of their store is dull and uninteresting. They know their stuff, and have the parts you need, but that service feels like I'm unwelcome there.

I've been going to Hastings for years. If Auto Zone, O'Reillys, or Advanced Auto parts don't have what I'm looking for, Hastings is always and most of the time my first choice. The Team is always super friendly, extremely helpful, and make sure you have the right parts/components for your vehicle ???

Hastings has been there forever. And they always have your parts that you need and if they don't have them they make sure you get them great service, great guys working behind the counter. I will continue to be a customer as long as they continue to give great customer service.

They didn't have the parts I needed but they directed me to a couple places where I might be able to get them so kudos to them I really appreciate their help

Excellent hole in the wall autoparts store, prices are pretty much the same on most everything compared to AutoZone...I'd say best part of Hastings is there Machine shop onsite...turn rotors, press bearings, resurface heads you name it...and shop prices are great...$33 to press bearing...I paid $50 everywhere else

I will NEVER again spend another penny here. I spent an entire day disassembling my suspension....FOR NOTHING....because they Installed the parts wrong. Then they acted as If I did something wrong when I asked for a refund.

Prices were dramatically cheaper than the big make Auto parts stores and the employees with super helpful. I'll be making Hastings my first choice moving forward.

Great auto parts store with multiple locations. I like using Hastings because they are one of the few auto parts stores that still hire people who knows what there doing, unlike the big box stores. Sometimes it cost a little bit more but the knowledge of their employees and availability and quality of their parts far surpasses the couple of extra dollars.

the service is great the counter person always try to help you find and locate your parts if they don't have them available they will order them for you and get it back within the hour I like this

Absolutely love their prices which is usually lower than the other big box auto parts stores. The customer service is great as well

It's one of the last parts store I know with real countermen. Not high school kids at the counter. A couple of these guys been in the business 20-30 years.

Have always had a good experience with the staff. Helped provide accurate info on parts needed for small job. Pricing is competitive.

Great parts guys usually have all the parts i need if not they usually can get them within an hour i highly recommend talking to john,dave, or rich they really know there stuff

Resurfaced a flywheel and beat the shot out of it. Seems to think that missing alignment pegs are no big deal. Best to find a place that knows what they are doing if you need anything important bought or done. They will try to misslead you with their erroneous knowledge on auto parts and repair.

I pulled in with a (suspected) dying battery. I was actually told, "I have something else to do. Go to O'Reilley's across the street". There were 3 other people working and I was the only customer at 8:30 in the morning...no one else even asked to help me. Seriously, that is the last time I go there. I would give the place a zero, but at least they were open early.

It was the dead of winter, my battery died. I walked all the way to this store. I told them my car and they gave me a replacement battery. Move ahead to 1 year later. My car has been running horribly and the battery keeps dying on me. I have AAA come out to jump start it and the guy says the battery is way too small. I replace the battery and the car runs like a champ. IDIOTS. That's all I can say. Either they were looking to dump a battery they had or just complete idiocy. The store selection is almost as good as a 7-11. Oil, coolant, some spray paint, that's about it. Oh yeah, and the guys behind the counter should be working at 7-11. Don't trust their advice. Go visit the new OReilly's down the road. I haven't been there yet but it has to be better.

Great place to get parts. Helpful and knowledeable staff. Priced quite a bit better than the big box stores on most items.