What clients say about Parchment Service Center Inc in Kalamazoo (MI)
I cannot recommend this business enough! They are kind and understanding, good at explaining things, and the prices are fair. I actually received discounts on parts for the muffler work they did on my vehicle. Check them out!
Everyone hopes to find that small town, family owned, shop where quality work is done with honesty. Well if you're reading this, you've found them. I would give them 10 stars if I could!
Being new in town I'm glad me and my father picked this place very nice people and they made sure the job was done correctly I will definitely come back again for any work on my car or future vehicles I was even offered a ride home but I was in walking distance full stars definitely thank you 😉👍
We were getting ready to go camping when the brakes started making noises. At first, it would happen just in the morning, making this loud rubbing sound. So I decided to order the parts for a complete front-end brake job, hoping to save myself some money. Called Parchment Service Center and got an appointment and was able to drop my truck off the night before so they'd be able to start on it first thing in the morning. I got a call later that morning stating that the brakes were really not that bad, but the main problem was the calipers. What the surprise was that while we were talking, he informed me that the brake pads still had 50% of life left on them and that I could still use those until they went bad. That's what was so nice. They are very honest and hardworking people who don't rob you blind. Even though I ended up having him put on the new brakes that I'd already paid for, it was very nice of him to give me the option of which way I wanted to go. I highly recommend this shop for all of your cars mechanical needs.
It's rare to see any business with 4.9 stars on Google reviews, much less an auto service shop. Having become a recent client, I'm happy to join the voices singing their praises! Ken and Leslie are both super nice and wonderful to interact with.
Both times I've taken my car in, Ken did a great job explaining the work that they did and even showed me the parts that they replaced and what had been wrong with them. I'm not much of a car guy, but thanks to Ken's explanations, I left understanding much more than I've ever learned from the techs at chain shops! You get the feeling that Ken is completely honest in his service recommendations, letting you know which issues should be worked on right away and which issues are non-urgent.
Were I not already moving away in a couple months, this would certainly be my go-to auto shop for years to come!
My appointment took a while to get, but amazing communication and quick service when they were able to look at my car, they were also very friendly over the phone
These guys are amazing! Even with half their staff out sick they made sure my vehicle was eventually taken care of in a timely matter. Absolutely nothing will stop these guys taking care of your vehicle. They don't over charge and are 100% reliable. 10/10 would recommend
So incredibly thankful for Parchment Service Center. They are incredibly honest. He could have taken me for so much money, but the owner is completely honest. He even pointed me to the Muffler Man to fix our muffler because he said it would be better for us economically speaking. As long as we live here in Kalamazoo, they will always have our business.
I called to ask if the shop offered mechanical inspections for craigslist vehicle purchases the shop was to busy to accommodate with such short notice but and the person that answered the phone was super helpful. She was willing to take the time to share the knowledge and insight that she knew on the vehicle and offered up a few other places to look for help. Great customer service. I will definitely head back for service if this purchase winds up being a lemon.
I was genuinely impressed!
My son took his car in to get some work done and they treated him very well, did great work and didn't overcharge. So I took in my car for a full list of things I had been putting off and couldn't be happier with my experience. They were friendly, very professional and my whole list was taken care of at a very reasonable rate. Fantastic customer service!
I absolutely loved these guys! Fantastic customer service, great price, and the friendliest people I've ever worked with at an autoshop. Will go back for everything auto-related in the future.
Ken and his team were incredibly kind and helpful when I brought my car in to be serviced last week! A strange noise and check-engine light prompted my visit. I was able to bring my car in and receive clarity on the situation in a timely manor. I will definitely be returning to Parchment Service Center for my future vehicle needs!
Parchment Auto Service is absolutely the best. Amazing customer service. Truly fair prices. Appropriate scheduling of appointments to see vehicles within in their means. Excellent work done right the first time.
An example of their terrific customer service: Twice now, Ken or Leslie has offered to pick me up or drive me home so I don’t need to coordinate additional help or shuffle our 4 car seats around. They are just down to earth, kind hearted, hard working people, and I appreciate their presence in Parchment/Kzoo SO much!!!!
I went here for the first time on a recommendation. The customer service was excellent. My car was fixed in a timely manner. Ken explained in detail and was patient with my many questions. I highly recommend Parchment Service Center.
Not that anyone likes having to take their car to the shop, but I love this place. Its close to home, the staff is friendly, helpful, and most of all honest. They always offer me a ride when I drop my car off. (Not that I need it. I can walk home from the shop, but its the thought that counts.)
I highly recommend Ken and his crew. They are honest and always trustworthy. Ken has gone beyond just doing a job. He knows cars, and he and his wife Leslie know how to talk to and treat people. I can't say enough about my appreciation of them!
I love the service center. Their prices are more reasonable than other places and it's family owned. They stand behind their work and are a delight. The only place I take my car to.
Small shop but very good service, they can do what ever need to be done. It your not sure bring it in and they check everything. They well let you know . I go for an oil change , they found something other then what an oil change would have been. If it takes longer then a day they will let you know and they have a KEY DROP BOX u can use. Not sure of the times that they open or close.
So they weren't the place I ended up taking my car only because I had to get it in asap to leave town. HOWEVER when I called the woman was so nice and took the time to talk to me. She was incredibly knowledgeable. After telling her what the problem was she stressed how important it was that I get it looked at before driving out of town. She was right. My car did need to be fixed. It was bad enough to be really dangerous. Everything I have heard about Parchment Service Center has been positive and if I have problems in future I will be using them.
I wouldn't dream of taking our vehicles anywhere else. Their expertise and prices are second to none. I feel like we are more than customers, they treat us like family.
I have been all over Kalamazoo looking for a good car repair shop that I can trust, and I have finally found it. They take the time to show you and explain to you what was wrong and what they did to fix your car. I feel I get a fair price, good work and some friendly education too. If you are having car troubles or just need an oil change please see Ken at Parchment Service Center, you won't be sorry.
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