Star Towing & Recovery, LLC in
Monroe Center (MI)

The tow truck driver was very professional when loading my car on the tow truck

Jimmy the tow driver is great. Helpful. Professional. Alexis answering phones was nice, as well. . Absolutely everything else about dealing with the company has been miserable. It's kind-of like dealing with the government: they don't *have* to be helpful or professional or even "kind" or "friendly" because you have no choice. The only reason you are interacting with them is because you are having one of the worst days of your life. Jackknifed a UHaul trailer on I-75 because UHaul hooked it up incorrectly. In the flurry of getting pulled off a busy highway and dropped off in a safe area with a van full of tools (thanks, Jimmy) I forgot to grab pictures. Called the next day, 930 AM. Alexis was very nice. I offered to Venmo somebody $25 to take 3 pictures. Alexis said I needed to email customer service. 11:00 AM emailed customer service, they said that because my wife was on registration, *she* needed to send email. 1230 wife emailed giving them permission to take pictures. Never heard back. Wife called at 425, same day, customer service said they had nothing anywhere about pictures being taken (I was cc'd ony wife's email at 1230). This person was rude and dismissive. So here I am, this morning, losing a day's pay (not a sick day, not a personal day), driving 2.5 hours each direction because the company that is going to make many, many hundreds of dollars off of my misfortune could not be bothered to snap 3 pictures. They don't *have* to be customer-friendly. We're stuck on our very worst days.

Awful. Just plain awful. They lost my car at first, repeatedly telling me they didn’t have it in their shop. Talk about your heart dropping!!!!! Then found out they put it in their system under the wrong vehicle model. They ALSO had the VIN put in incredibly wrong. Feels purposeful because no one can really be that stupid. Not friendly, not professional, not considerate, not intelligent. Never again. It spent TEN days there & now that they found my car I have to drive 40 mins away just to sign 1 form to have it towed to a repair shop. It’s 2025, e-mail to to me. Ridiculous. UPDATE: Their secretary LIED TO ME as well and said the “police report” was filed under a Chevy impala when in fact I am looking at the police report right now and it was filed correctly as a CRUZE with the CORRECT VIN. This company has corrupt written all over it! EDIT: I spoke with Nora who was the redeeming grace for this company!!! She fixed everything, got my car right over to the repair shop, no need to run out there. Afterwards she spoke with them, taking any added stress from me while I’m at work. Whoever was working the evening of 7/08/25 on phone should NOT be working with public. If it wasn’t for Nora my 1 star would stand, instead I’m raising it to a 4 star because of her. Thank you!

SCAM COMPANY, look up Robert's Spill response(same man owns star towing) channel 4 did a story on how the owner is scamming people and their insurance. I am a victim of this as well. They charged over $17,000 for a simple accident with minimal cleanup. I personally witnessed the clean up and know for a fact the road was open afterwards with no other action needed. This company and it's owners are a fraud do not use them. Sickening the city continues to use this company. I have attached the invoice, it was 4 pages long.

Horrible...wish I could leave no stars for this company. I had a emergency on the highway late at night, with a blown tire and very little money in my pocket. And being one of the little people you would think other people would have a heart and show compassion. This company should just close down for charging people over $200 just to tow 4 miles.

Scum company. Completely unreasonable hidden fees for everything. They will intentionally stall your ability to access your vehicle to incur further storage charges. After an accident instead of towing directly to the collision shop they towed and unloaded directly at their lot so that we would have to pay not only for storage, but also the second tow to the repair shop.

Towed our vehicle after an accident, which the insurance company paid for. Workers were courteous and helpful. We were able to schedule an appointment to clean out the vehicle relatively quickly and had a good experience while doing so.

I don't get it , they impounded my suv in December, charged about $325.00 , now they got my van , it's over $600.00 , why...they said because no keys with vehicle...ok but DOUBLE THE PRICE!!! I can't come up with that much , plus it's an old rust bomb , why do they want it ?

I really appreciate them coming to help me out after waiting hours for another tow company.(JT) They came within 15 minutes. Everything went smooth and I got home safe. Thanks guys

Extremely punctual. Very kind, worried about me getting off the road and being safe. Extremely cautious with my car as it’s antique. The smoothest and fastest tow I’ve ever had. I’ll be calling you again if ever needed. Thanks so much! I highly recommend!

Business must be slow to charge somebody 700$ for a practically illegal tow 14 miles my car was towed and I’m charged 700$ couldn’t get it out the same day cause it seems they only have 1 employee working even on weekends so the customer must wait for the one single employee to finish what he’s doing to come and release the car the first day nobody was there to release my vehicle though.. can tell business has been slow by the many punch holes all over just the waiting room or the chairs which seemed to of been saved from a curb somewhere

Worst of the worst! Should absolutely be out of business but got to love police work. If you get your vehicle towed there for whatever reason just leave and get a new one just let them have it will not be worth any of your time or aggravation let alone your money to deal with these people it's to a point you can only laugh at the matter they're just the laughing of the stock in Monroe🤷🏼‍♀️

Very friendly! And very professional! Definitely would use them again.

Tow company charges very high tow rates after a collision. Cycle hauled less than three miles for $547. Picked it up the next day! Paid with cash because they charge more with a card. Come with the exact amount because they conveniently are unable to make change.

Star towing was called by Michigan State Police to tow our semi truck that was stolen from our dealership. It was picked up within 5 miles. The charges were $1875. We tow over 500 semi trucks and this is the most outrageous charge we have seen by ANY towing company. We understand costs are required, but this is robbery. I spoke with the officer to assist with videos of theft, during our conversation I stated, " while you are protecting and serving the community, Star Towing is stealing with their own authorization." Thankfully we can afford to pay costs but we are sensitive to others that can't. Therefore, we are going to advocate with the MSP department to change and require transparency.

They weren’t gonna let me get my car out because I was using five dollar bills & one dollar bills the total was 512. When I put the money down for him to count he didn’t like the fact that there was so many bills so he denied the money and wanted other bills!! Dude must not have knew how to count. absolutely dumb.

A COMPLETE AND TOTAL RIPOFF! These scumbags put on a nice guy act and then try to charge ridiculous rates. STEER CLEAR at any cost. To tow me 11 miles from an industrial yard to the local TA they wanted to charge $350 an hour, minimum 3 hours and that they wanted to send 2 trucks for the truck and trailer. Total $2100 to tow 11 miles is absolutely ridiculous. Call literally anyone else these are not God’s men and I strongly believe they are destined for evil. One star is too high of a rating in my humble opinion!

I called last night to arrange for a car to be towed an hour away. I spoke to a very nice man named Andrew who told me to call back this morning at 7:30 when I needed the car towed. He told me they don’t schedule times but there should be no problem and he would let the night person know I would be calling. I began calling at 7:15 and my last attempt was at 7:45. I would get a recording that said all agents were busy and nobody ever answered. Needless to say I called another company who is on their way.

RUN. The worst customer service. I waited for over 45 minutes for a roadside tire repair. I called one hour after I was told they could be at my location in 45 minutes. I was told that they did not have a truck who could assist. The truck that they were utilizing was in Detroit! No phone call to alert me. No apology. Call Jim's Towing in Monroe. Very helpful, professional team.

This message is on behalf of his son. My father asked for this company to disconnect his reefer and tow his tractor inside the TA repair shop at Monroe MI yesterday at 4:00 AM. The break-down occurred 30 feet from the entrance of the BAY shop.tie rod broke, which damaged the front steer tires. My father called several towing companies, DUFFY, JIM TOWING, and this STAR company. Jim’s towing asked for $150 to do the Job .. STAR company wanted to rip my father off for $1000. Unbelievable ridiculous rate. No body want to be ripped off like that .. bad company . You do not need their service. DO NOT MAKE A MISTAKE AND CALL THIS STAR TOWING THEY WILL RIPP YOU OFF.

I was a passenger in a car that slid off the road in icy conditions. Star Towing's truck was there in a matter of minutes and had us back on our way. Not only did the driver make sure we were in the safest possible spot before he started working, but he didn't hesitate when it came to hooking up our car in a rather dangerous situation. They are true pros.

I have them on speed dial for any issue I run into on the road. They are knowledgeable and friendly, with good tow rates. A lot of these bad reviews are because the person was towed for being parked illegally. I can't even count how many times I've used them without issues.

This company is nothing but a bunch of thieves. They tow cars illegally and rape the owners for towing charges, then try to illegally threaten/bully people into paying their ungodly high costs. DO NOT USE THIS COMPANY they will GOUGE you without conscience. They are currently under investigation. Complaints are being filed for unlawful practices.

Recently a family members truck was put in impound. Staff put the valuables ( my purse, and car battery charger) in front of the cameras at the office which I was grateful for since I was not present when the incident took place and the truck was towed. However upon retrieving my items, BOTH of my coach wallets and $80 was missing. Upon returning to pay and get the truck out of impound we inquired about these items. Staff was friendly, but it is odd to me that within a few hours time frame all of this came up missing. Frustrated and have lost every insurance card including my childs, credit cards, license, work IDs and certifications. Mistakes happen but just a heads up.

My car was towed last June by Star Towing after a car accident. I went the next day to pick it up, and the owner happened to be in the office, (as they have more than one location). He was so kind to me, and sympathetic to my individual situation, that he worked with me with dignity and respect. Last week, my car was impounded at Duffy Towing. The difference in attitude and customer service was like night and day. Although the employees were wonderful and treated me with respect, the owner was RUDE, unsympathetic and made me BEG to pay with a credit card, even though I had proper ID and there were stickers on the front and back door stating they accepted Visa, Mastercard, ect. When I called a few days later to question why it was so expensive after getting quotes from other Tow companies, the employee on the phone not only lied to me about the pricing, he called the owner of Star Towing a crook! That is absolutely ironic considering his pricing verses Duffy. The owner of Duffy is a mean crook. I've used Duffy before for roadside service several times. I will refuse their service if my roadside assistance company ever tries to send Duffy to me for help. I'd rather leave my car on the side of the road than give that jerk another dime of my hard earned money. Also, while Star Towing has an option for feedback, Duffy does not. Wonder why? Thank you Star Towing! Word of mouth is powerful, and so is the internet. Some business owners still have dignity and respect. Greta Stambaugh of Maybee.

I was driving through Monroe a couple months ago in August with a van full of kids and had a tire blow out on the highway. The truck found us quickly safely fit us all in it and the tow truck and took us to repair shop. The driver was one of the nicest guys I have ever met. He was so selfless he graciously refused the tip I was trying to give him. All around great guy working for a company that I received great service from!

Wife had a flat on the highway. Star was sent by our insurance company. While jacking up our vehicle they damaged a piece of trim and now refuse to pay for it. I'd look elsewhere for quality service.