Cruise Control Towing & Recovery in
Sturbridge Township (MA)

Dan was quick, courteous and friendly. He made a not great situation that much better. I required a ride with my car to the shop. The inside of his tow truck was just as neat, tidy and well cared for as the outside of his truck. I hope if I ever need another tow that you and your company are assigned to the job!

5 stars. I got a flat on the Mass Pike after hitting a bad pothole on the on ramp. These guys responded immediately and got us out of a really bad spot. They were friendly and knowledgeable, and helped us get home safely. Great experience.

He was so helpful amazing service. Arrive earlier than original time of arrival. Was helpful even willing to remove things in the trunk to access the spare tire. Allowed me to stay in the car and arrive gin the middle of a snow storm. Very fast and efficient

Driver was fast efficient dropped off the vehicle perfectly would recommend this company ?

WOW! DAVID! Incredible work!! It was right before the winter storm hit got a flat on the highway. DAVID came in his truck which did not have a flatbed. The problem was I didn’t realize both my right tires were flat!! With ZERO negativity, anger, or frustration…he showed problem solving SKILLS and a sense of urgency I’ve never seen before. HE took a good tire FROM THE FRONT and switched it out with the BACK TIRE so he could tow MY VEHICLE in like 3 minutes!!!!! Unreal stuff to see the commitment and passion he showed when we talked on the way home! On top he’s a family man!!! Outstanding employee and a true representative of hard working man! THANK YOU DAVID!!!!

I’m giving 3 stars for timeliness only — because the driver did arrive quickly on a cold night. Everything after that? Absolutely unacceptable. My daughter and I were stranded in the cold, and instead of offering support or professionalism, the driver immediately asked us where the tire equipment was. Sir… we called you because you’re the one who knows how to change the tire. I drive a Mercedes Benz, and he tells us, “The wheel lock is usually in the glove box or trunk.” If you know that, then you probably know how to find it — because that’s your job, not ours. Then he followed it up with, “I don’t know where it is either,” which was wild considering he’s the one who’s supposed to be changing the tire. He eventually got the spare on, but the spare was flat. I asked if it looked low, because it clearly WAS, and he said “No,” then walked back to his truck like he was done. No air. No double-check. No courtesy at all. We later learned that if it had been any other kind of spare, the car wouldn’t have been drivable. That could’ve left us stranded again — in the cold — all because he didn’t care enough to check. I’ve had Triple A for years and rarely use it, but when you finally have to call? You expect the basic level of service they advertise. This driver’s attitude and lack of professionalism were a major disappointment. If you can’t treat stranded women with respect, check a spare tire properly, or locate the tools you’re hired to handle, you probably shouldn’t be in roadside assistance.

I wanted to take a moment to recognize Mike and express how truly appreciative I am for his help. He was incredibly kind, patient, and knowledgeable. Car trouble is always stressful, but Mike immediately put me at ease. He explained everything clearly, handled my vehicle with care, and treated me with genuine respect and compassion. It’s rare to come across someone who combines professionalism with such a warm personality. He is a real asset to your company, and I hope he receives the recognition he deserves. Thank you again and especially thank you to Mike for going above and beyond. Sincerely, Sherry 2/16/2026

Excellent service! Pete was extremely fast, friendly, and clearly knew his stuff. What started as a horrible evening with a flat tire turned into a rescue mission success story. Pretty sure he saved my sanity along with my car. Thanks, Pete!

This company is a rip-off. They charged me over $200 to take my car to my house, which is only 3.4 miles away — a 5-minute drive! I don’t recommend them to anyone.

The driver was excellent and careful with my car and had good knowledge of electric cars. He knew how to make it go into netball without any power left. Brought my car home and took very good care of it ?. I would definitely use this company again.

Very professional! My car was stuck in a steep driveway with lots of snow. The gentlemen that came were polite and knew exactly what to do and pulled my car up with no issue and no damage to my vehicle. Some of the best, fastest service in the area!

Once my dealership's dispatcher learned I had been waiting 5 hours for a jump start from another vendor, she said I'll call Cruise Control for you. Your tech arrived in 30 minutes, was knowledgeable, friendly and professional, and got my car started right away. He advised me what to do- let it run, shut it off and restart, and to start it every day until my service appointment. He was right about everything, and I'm grateful for his help.

Arrived very quickly to the location. From the start to the finish the technian Jahron B was polite, professional and friendly all through. We were stranded nearly 100 miles away from home, it was bitter cold outside and were slipping deep into the night, a timely service like this was priceless. Thanks again for Jahron’s quick and courteous service. I really appreciated.

I don’t review anything typically but Cruise Control towing sent a text asking for review and wanted to share my experience. My truck broke down at the pump of a gas station and couldn’t get it started. I called AAA and they contracted Cruise Control for a tow. I put the truck in neutral and rolled it into a parking space to wait for a tow. I waited about 1-1.5 hours for a tow on a cold winter day. The driver arrived with his flatbed and asked for my keys then proceeded to troubleshoot the truck. After a couple minutes of tinkering and couldn’t get it started he walked slowly up to me. He asked if I had a spare set of keys on me to which I said no. He stated “the keys got locked in the truck” seemingly trying to avoid responsibility and accountability. I questioned him as to how that could’ve happened and he said the doors were locked and now he couldn’t tow it because he never put it in neutral. I asked if he could unlock it since he’s a tow driver and he said he doesn’t have his lock out kit and has been asking for one from his company for two weeks. He said he’d call dispatch and see if anyone was in the area with a lock out kit. A couple minutes go by and he said no one is around to help so I would have to call AAA back and book a lock out then book a tow through them. He said he has another call to tend to and left. I immediately called AAA and they took about 20 min to get another tow booked which ended up being Crusie Control again. I had to wait another 1-1.5 hours and call for updates and asked for expedited service thinking they would prioritize me after their first mishap. They finally said they had a wrecker driver in the area and if I was ok with them towing my truck on a wrecker they could get my truck next. At that point I said I’d take whatever I could get and he arrived about 10 min later. The wrecker driver was phenomenal and wish I remembered his name as he was amazing to deal with but unfortunately after the earlier events I wouldn’t recommend this company. Would’ve rated 1 star if not for the second driver.

Driving of tow truck didn’t know what he was doing. Toke for ever to put my truck on the flat bed. All he had to do was back up strait and he don’t. He backed up at an angle and took almost 20 mins to hook up my truck. And to make things worst. He didn’t secure my truck before moving and when he moved and stop my truck moved forward and broke part of my bumper. I added a photo so you can see what he did.

Excellent service and I didn’t have to wait long for my car to be picked up. Dispatch called me to let me know how long it would be until the driver arrived which was nice to have an ETA. The driver was nice enough to take the extra time, after dropping my car at the dealer, to fill out the envelope for me and put the keys in the slot for service so I didn’t have to go with the tow truck. I live in the opposite direction and by him taking care of that, it saved me so much time and I felt assured it was taken care of. He went out of his way to get me home early on Christmas Eve, thank you! I appreciate that level of A1 service. ⭐️⭐️⭐️⭐️⭐️

Went through AAA and there was only 7 minutes between placing the request and seeing the driver pull in the driveway. Driver was extremely nice and helpful!

Great service all around. The dispatcher I spoke to was very professional, courteous and calmed me down at 6 o’clock in the morning when my car broke down and he knew I was upset. The tow truck came in a timely manner. The driver was very nice too. He was quick loading and unloading my SUV. And a nice warm truck to ride in too. I would recommend Cruise Control Towing and Recovery every day of the week and twice on Sundays. ?

The wait time I was given was 1 1/2 hrs. These guys showed up in 20 minutes. Driver was awesome. Extremely polite, caring and respectful. Easily the best tow company I’ve ever used. They now have a customer for life. Thanks guys

Amazing Service from David! David from the towing company delivered outstanding service from start to finish. He handled my car with true kid gloves and treated my family with even more care. What really stood out was his kindness — he refused to leave us out in the cold and rain and stayed with us until our ride arrived. His professionalism and compassion turned a stressful moment into something manageable. If you ever need towing services, do yourself a favor and ask for David. Highly recommended!

UPDATE: Yes the tow company did repair my vehicle but I lowered the rating because they replyed to my original review stating someone would be reaching out yet that NEVER happened. Why bother replying that to not follow through. You should have just left it be then. They only replied to try to save face for the company to make people reading the reviews think they were 100% doing the right thing. As of right now I will give it a 3 star. My jeep recieved some front damage in the tow and the driver did not disclose it. He dropped it and didn't say a word. Accidents happen! Mistakes happen! Dishonesty is a choice! And that choice makes you a bad person. Im not going to get into the full details of it all but as of now the company themselves are doing the right thing and covering the damage. I do not hold the damage against the company as it was thier employee that did it. Im basing my review on the company resonse to the issue and so far so good they are on top of it. The jeep is not repaired yet so I'll adjust my review once we fully get through this and I have my jeep back repaired 100%.. The reason for 3 stars is the company has been dealing with the dealership it was dropped at which is great but noone from the company has reached out to me myself with a apology , to see if i needed a loaner to get to work while the repairs are being done , nothing ?. I will update my review once I recieve my vehicle back.

I am so grateful to have met the kindest two gentlemen today. My dog and I were stranded when my car died. The service was timely and efficient. I was advised that maybe I needed a new battery. The operator who took my call delivered my exact location and I was able to receive a jump start and was on my way in less time than I ever imagined.... I did need a new battery... Thank you. Thank you. Absolutely A+++. Thank you!

Pete did a great job, he showed me the screw that caused the flat and plugged the hole, to me that was above and beyond service

I locked the keys in my car on a friday night. Called AAA. They dispatched cruise control. Got there quicker than expected, which was nice. The person that cane ended up bending the top part of my driver's door with the wedge to get in. I called cruise control on the following sunday, Tuesday and Wednesday. Each time being told "James" would call me back. He never did. On that Wednesday I inquired deeper on when since its been an issue since Friday and the dispatcher gave me bad excuse. I then said should I call Josh, the owner. The dispatcher said with urgency no, James will call. At that point I called AAA and filed a claim. They agreed about the damage and AAA sent someone out to fix it. Hate to give a negative review to a local compsny but its sad I never got a call back, thats all it takes. There actions say alot. Take before and after pictures when they touch your vehicles. Couple pictures of damage. Nothing major. The handling of it was wrong.

Quick response time in the middle of the morning commute! Driver was very friendly, assessed issue with the car, loaded up safely and efficiently and did an overall professional job !

I have a complicated battery issue with my 2002 Ford TBird requiring me to shut the battery off whenever I’m not driving. Battery is in trunk area so I usually leave that slightly open. I decided to take my crazy hound dog for a walk at recreation area in the TBird so she wouldn’t slime up my brand new 4Runner ( she barks incessantly in the car throwing spit everywhere ) After we reached our destination I shut the battery off but I made the mistake of closing the trunk completely. There is a key entry to pop the trunk from inside but it was not working! Robert came out to rescue my car from the wilderness! He was very personable and very competent with a great sense of humour which is needed at times like these! His communication with me was excellent, in spite of spotty service in this area! He handled this classic car with kid gloves and got it safely back to my home. Thank you for your hard work!

Kiera was super polite, efficient, and kind. We really appreciate her taking care of our car and helping us get to a mechanic on a Sunday night. Would definitely hire them again.