Starbucks Coffee Company in
Littleton Township (MA)

Find another Starbucks. 15 minute wait for a black hot coffee with 4 people in there and they just made the coffee as if they forgot about it because they just asked what I got and made it after I asked for the status.

the barista crystal was very kind and speedy

I use both NH/MA for my coffee and sometimes I get chunky milk residue particles in my coffees from time to time. I pay a decent price for a sub par coffee drink.

This location typically stuggles with staffing. This morning's experience was great, in and out in no time! Placed my order online and it was waiting for me when I arrived as were the Barista's with warm smiles and a good morning ❤️ eye contact was perfect! She totally made my morning!

Decent starbucks. The staff is crunchy but nice. Service is good.

Aug 19,2025. I just visited the Starbucks Littleton MA, The Point. A very disapointing experience. I would have preferred to discuss directly with the district manager but I understand you need to get this info from the store. Well that won't work. My story. It was 6:30 pm or so. I ordered a Pike's in a mug with the plan to get a refill. At approximately 7 pm I noticed they were shutting down the coffee machine. Note, they close at 8 pm. I approached for a refill and was told, sorry no. They could give me an Americano to which I replied I did not like the Americano. I went on to state my displeasure that they stopped serving coffee 1 hr before closing. That is ridiculous. I probably swore ( my apologies). I did not yell. I did not raise my voice. But I am sure I could be heard by others. I did express my displeasure on more than one occasion. I sat down and finished my coffee, continuing to grumble my displeasure. Never was i rude to an employee. After finishing my coffee ( about 15 minutes) I left. As I was walking to my car the young man (employee) poked his head out the door and said he was going to write up an incident report and I probably would not be welcome there anymore. I stated I too would like to write an incident report to which he quickly shut the door. Well, here's my incident report. Starbucks is struggling. I wonder why. No coffee 1 hr before closing. Hmm. Employees stating customers who express displeasure are not welcome. Hmm. As a loyal customer and shareholder ( for many, many years) i sincerely ask, please change. Signed, an unwelcome loyal customer.

Food is fine normal Starbucks stuff, just wish they had a drive through

My dad's drink got blown away in the wind today. The person working at the counter remade it for free and was very understanding. I didn't catch their name. Thank you!

Midway home, so it was time for a break for coffee mocha and baked snack. It was easy to find and easy to continue on our trip home.

When people walk in the door stays open letting all the cold air in, you will wined up freezing if you are trying to have a place to conduct homework, interviews, or work related meetings. They should lock the door on the right if you were walking your way in the building or make it so the door so it has more resistance to shut. Another idea is putting a sign on the door with an arrow pointing to the left door when you are walking your way in say "use this door" BUT over all the customer service, and the quality of the food is amazing. It isn't any if the workers fault at all. That's why there is 5 stars on the rest of the options but atmosphere freezing ?

I wish I could give 0 star, but it wouldn’t allowed me to do so. It’s disappointing how a generally good company like Starbucks can have employees who provide such poor customer service. One of the employees messed up my mobile order, so I politely asked another staff member if they could remake my drink. She agreed and passed the task to another employee, Lizzie. As I stood in front of her while she was making it, her attitude was extremely rude—she rolled her eyes, spilled milk all over the cup, and handed it to me without even wiping it down. My cup was a mess, and so were my hands. I was really disappointed because the mistake wasn’t mine, and I had asked nicely for a remake. On top of that, I had to wait nearly 10 minutes, which made me a few minutes late to the hospital

Baristas are usually nice, but consistently make orders incorrectly. I've been getting starbucks coffee daily for many years, and lately, getting your drink made as ordered is shocking. I've gotten coffees with the wrong types of milk, no coffee, no caramel (in a caramel macchiatto), no vanilla, and/or with the wrong flavors added. I generally avoid this place.

Disappointing and Unprofessional This Starbucks location completely fails to uphold the standards of the brand. After getting my simple two-coffee order wrong twice at the drive-thru, the staff member pressured me for a tip by forcing me to hold the payment terminal instead of allowing touchless Apple Pay. Tipping should reflect excellent service, not be coerced after repeated mistakes. Why would I reward such poor service? The entire experience felt like a cheap corner coffee shop rather than the premium service Starbucks is supposed to provide. For what I paid here, I could have gone somewhere else, spent much less, and probably received better service. The lack of professionalism, attention to detail, and basic courtesy was unacceptable.

Would give zero stars if possible. Slowest Starbucks and always getting drink wrong. Ordered ahead giving myself 15 minutes before arrival. Still waited 15 minutes at an empty store and bugged them twice about making it,

Don't go to this starbucks. Maybe it's worth it if you have the app and do the order over the app, but they have six people behind the counter and every single one is working on app orders. No one takes the counter orders. Today all I wanted was a pike place regular coffee with cream. The coffee was weak (tasted like tea), and for some reason they add the cream (they don't let you do it) and it was over filled and pretty much all cream and no actual coffee. I asked for another cup, and they gave me ... the EXACT same thing even after they said there was an issue with the beans. How difficult is it to do a regular coffee with cream? And why can't I pour my own cream? I'd also asked for egg bites, but they never took my name, and after waiting for ages, I canceled the order. I'm pretty sure it was never placed. I live within walking distance and I will never go here again.

Ridiculous. I bought 3 drinks on mobile order. My first 2 were done immediately. I waited a half hour for an iced caramel macchiato which takes a minute to make. I watched them fly through everyone else's but continued to ignore mine. Once she threw it together it tasted terrible. My husband drink had no caramel. Get more help or teach your employees that serving 2 out of 3 drinks and making someone wait for a half hour is despicable.

Fantastic cash register service and one of the top drinks I've had made through the years. I always get the same thing so I was very happy. They are literally always busy here and still received the same kindness.

My experiences with Starbucks literally is keeping me awake not only for being so bad but because Starbucks is among the companies that have gone on the attack for complaining about the company. I have had many problems with Starbucks over the years and have legitimately called the toll-free number so many times that my number has been blocked. A related issue to my horrible experience yesterday is that I foolishly continue to pursue bonus offers. I spent roughly 20 total for 4 orders in an hour to get 100 bonus points that did have a $50 value in terms of that amount but still represented half of the points that I need for an $8 Frappuccino. In other words, I spent $20 for a $4 benefit. Two of the orders were mobile ones, and the other two were at the counter. My first time at the counter, a tall guy wearing a mask was milling around behind the counter for several minutes before helping me. I, like many customers, hesitate to be labelled a Karen by speaking up. He finally came right to the register and took my order. I ordered a chocolate croissant and asked that it be kept in the plastic bag because I did not want to eat it then. This was a very difficult concept for the guy getting it. A lesser issue was the store being out of the small shopping bags with the handles. I noticed on leaving the store that the trash in the condiments area was overflowing but a few employees were doing nothing behind the counter. On returning 30 minutes later, I saw the same tall guy standing in the doorway of the kitchen area holding two ice scoops and chatting with another employee. He saw me and continued gabbing. There was a woman standing near the second register, but she did not say anything. I figured that only the tall guy was working the register. I again patiently was waiting for help when I heard the other woman behind the register ask a woman who came up to it if she could help her. I then said just a hair more harshly than intended that I was next. The woman at the register did take my order. I twice apologized to the other customer, who validly could have thought that I was being taken care of. The tall guy continued holding the ice scoops and gabbing in the doorway. It was clear both times that I was at the register that I was waiting for help. As indicated above, this one really hits home in that customers must not only endure employees literally not doing their jobs but receive lifetime punishments for speaking up.

When I walked in, I realized I accidentally placed my online order at a different store. I told staff here the situation and they were understanding and friendly - no word of a lie, they whipped up a replacement order for me in 30 seconds. Thank you for excellent service!!

Excellent service and super clean location!

This Starbucks was a good surprise. Usually Starbucks is soooo busy and people are not really caring for their customers. At this location, they are busy but they make sure they understand what you are ordering and to make it correctly. I order a spinach wrap and chai latte and I went back next day for the same thing. Good location, right across the hotel I was staying, the walk in the morning was great.

This Starbucks is always so busy, but the baristas work hard to make sure everyone gets their order just right. They are always willing to re-make a drink if there was a mistake. One time I waited too long to come pick up my drink and it was therefore thrown out - they so kindly made me another one though!

Ordered a plain black Pike Place coffee, as I've done at lots of Starbucks. Left the store and decided to risk a sip right away, anticipating it would be quite hot. But discovered that not only was it only lukewarm, but it also tasted old. Had to throw it away. Had no time to go back and ask for a replacement.

A very busy morning. Waited 20+ mins. Came home and found only half filled

Visited while traveling- thankful for clean restrooms!! Delicious iced coffee beverages enjoyed by myself and travel companions. I must admit I always get a bit confused on just what and how to order...and the pick up process continues the confusion. (Some orders have names- some, such as mine- don't) Hard to be sure you've taken the right drink!

New review: went this morning and it was fast, the employees were so nice and happy!! Thank you!! Now I can keep coming back!! Old review: I've honestly never been so consistently annoyed with how long it takes to get coffee than at this particular store. Even when I am the only one ordering, the staff are chatting with what appear to be friends and I'm waiting too long. I've never had this problem with another Starbucks.

Nice place, nice staff, good vibes...but I wish there was a better solution to letting all that cold air come in when people come and go. The automatic heater is loud and it's still drafty in there. The poor staff has to wear sweaters and winter hats. Good place to have coffee and grind out some work, though.