What clients say about NAPA West Parts and Supplies Inc - Taunton in Taunton (MA)
don’t get me wrong, I think everyone here is very knowledgeable, but god are they terrible to deal with!! they will make you feel like a bother EVERY TIME you stop in or even call. every time I come in with my husband everyone is rude, acts like we are ruining their life by simply having them do their job. i get it, it is not the easiest job, but I feel like the attitude every visit is a little uncalled for
Amazing customer service! Mark helped me out of a jam, and not only had the paint color I needed for a tiny chip in a car, mixed at their Plymouth location, but also had it delivered directly to me in Raynham in a very timely fashion. Thank you!
Worst service ever
I walk-in 4 workers saw me walk in made eye contact 2 of the 4 were at the register and I was left standing so after a good 5 to 10 minutes i left and as i walk out. They look but. No help. My first review ever that's how bad I felt
Every single person there is there to help. Great customer focus. I've traded there for years and the people there care enough to know you. Highest marks!
This is my second bad experience. Today I came in to have a hydraulic hose made and they refuse to make it because it was for a water system and not a standard application which I don’t even mind but they were pretty rude about explaining it . Six months ago I picked up some fluid film and it was bad I’m not sure if it was stored incorrectly.
NAPA has all the parts you need. Knowledgeable staff, clean store, good prices. I don’t go anywhere else except NAPA for car parts. They now even sell Craftsman tools. That’s Napa Know How!
Website is great ,and true that they have a lot of stuff but can't find the stuff on sale so that sucks because nothing on the store floor prices markee on them so basically you got to go back and forth back and forth to find out prices on things you want but the quality on the things they sell are good.
Went there for a piece of fuel line. They were very informative, and helpful. They got me exactly what I needed. They actually explained I need it they got a quality fuel line, and the right clamps to go with it. Very inexpensive. I probably would have paid more somewhere else. If you ever need parts in the area go there first
Friendly and helpful help at counter .I have noticed napa has raised the bar as far as products and tools.the store looks great and they had some excellent tool displays.the parts at napa are hi quality and always have been a cut above the discount stores and they can match or beat their prices
Bought a set of brakes a few months back never got around to putting them in my Jeep so I wanted to return them. They wouldn't take back the brakes because the box was wet.
All the guys are very helpful & knowledgeable! Always make sure I get the right parts I need & never have me waste money on anything I don't need! Their parts always seem worth it to me & I feel confident when I get anything from them! Steve & Gary work very hard & are patient with a girl that doesn't have allot of mechanical knowledge & take the time to explain things to me clearly to always help me! Wonderful place!
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