What clients say about Capeway Towing & Transport in Hyannis Park (MA)
Great people. Great service. Helped me out from 1,000 miles from our shop. I had full confidence with them hauling our 1957 Jaguar and storing it on site while we arranged to get it back to the Midwest. Highly recommended.
I had such a positive experience with Capeway Towing yesterday. After days of dealing with a dead Tesla and struggling to get help through roadside assistance, I was beyond frustrated trying to find a truck with the right equipment. Capeway sent Mitch, and he completely turned things around. He got the car started and handled the situation with professionalism, attention to detail, and real compassion. I’m incredibly grateful.
I had a very bad experience with these guys. I had gone over to Nantucket for the weekend, I have a full yearly pass to park as much as I want. This one time I forgot to put my pass on the dash, no one has been in the parking lot all winter. I come back and my car is gone. I called the tow company and they towed my car. Totally frustrating!! He told me $450, a total Rip off! Then I told him I have a pass and I forgot to put it on the dash board, they should have called the parking lot people to verify that I didn’t pay. The guy then said $225, I told him I wasn’t happy then he went back up to $450?? What the … who would be happy when they had towed my car and never checked if I had a year long pass. They towed the car 7 tenths of a mile. These guys are a total Rip Off!!! I read another review about a $200 battery? Watch out for this company/ I would call any other company not this one if I needed a tow truck. I want a total Refund. I’m 71 years old. When I reached their tow lot- a young woman was with her 3 bags and her dog. We had to wait outside in the freezing cold temperatures for the guy to arrive 20-30 minutes later after calling him. I wasn’t happy he held my car as ransom until he ran my credit card on his phone. Very very shady person. Be ware of these guys. Then I spoke with the owner- nice guy who told me sad stories about not getting paid. I told him I own a business for 45 years- I said the only reason people don’t want to pay you is if they feel they are being ripped off. I can sense this is very common for this tow company. Good luck if they tow you. You don’t need to respond to my review unless you are willing to refund my $450.
I was stuck in the snow today. I called AAA the tow company they were sending decided not to come. AAA then called BPD and they called Capeway. The tow driver( I believe his name was Rob)was wonderful. He was very polite and kind. He got us out in no time. I can't thank you enough.
After the snow storm I was having a hard time getting my car out of the snow and Connor offered to help pull my car out. He walked me through everything that I should do and was very nice. Without him I probably would've still been stuck. I would recommend Connor to anybody that asked.
The first guy Mitchell from Capeway Towing that came could not start my car after 30 minutes and told me to call because it HAD to be towed and my battery was dead. With that I scheduled a tow request and found it was another Capeway Towing person but this time it was Zachary. He came quickly and asked what happened and within 3 minutes my car was jump started and running no charge. He was confused why it couldn’t have happened earlier and said all it required was an easy jump start. He saved me from having to be towed and genuinely cared about helping me! 5 starts for Zachary!!!!!
Rob came by
check the batteries
polite and extremely nice specially when explained when to move to have batteries changed
also capeway have a battery service replacement which is avoids us to deal with towing and shopping for batteries.
best service ever
Had a flat tire most likely from a pothole damaged wheel. Service employee still got to my house after hours within about 45 minutes on a very cold night and in 15 minutes had the spare on. Very nice employee and knew exactly what to do.
I was lucky enough to have James respond to my AAA call for help with a lockout — he was efficient, friendly, and clearly knows his stuff. Wouldn’t hesitate to call them again for help!
Prompt, courteous and efficient with modern, clean equipment. They arrived on time and loaded our 1/2 ton truck on the side of 6A in busy traffic. We were very impressed with their professionalism.
Absolutely amazing people and service. Capeway Towing was there in under 20 minutes and rescued me off the highway! The driver was very polite and curious, as well as taking very good care of his truck and being extremely clean. Thank You Capeway!!
Mark m towed my gmc 2500 from wellfleet back to the dealer in fairhaven after I lost oil pressure he was there right away as soon as AAA notified Capeway he was a great guy and treated me and my truck well all the way back over 70 miles
They came out to my house yesterday for a dead battery. The man said the battery was no good and was about to sell me one for $205. Then he found that one of the terminals was snapped. I took it to a shop in Mashpee. They just called to say that the battery was fine. Only the terminal needed to be replaced. My bill is $65. I will never trust anything that someone from this company tells me again. They absolutely tried to rip me off.
I could not have had a worse experience with capeway towing, after waiting for hours for the tow truck to finally arrive in Truro the driver Peter M. told me he couldn’t complete the tow. He said it was because of complications on his end but we both knew he didn’t want to even try to complete the tow. The car was on a very stable level driveway just off route 6 but the diver was very unwilling to even attempt to back into the driveway. I would hope they could hire more skilled drivers in the future. I would also recommend avoiding this company if at all possible. This was a AAA call and they should not be allowed to work for AAA, this is an absolute disgrace.
Amazing experience with this company!! CapeWay sent out a driver to change my tire. He was there timely, changed the tire, put air in the spare tire and loaded the flat. Super appreciate their outstanding service!!
So happy with the amazing service Capeway offers. Fast, efficient and professional. When other company left me for hours waiting in the middle of the highway after my car broke down, Capeway Towing Service were there super fast. Their dispatcher was helpful and understanding of the situation and helps me with AAA requirements. The driver also was super friendly.
Highly recommend!!
I recently had an outstanding experience with Capeway Towing in Hyannis, and I can't recommend their services highly enough. When my car unexpectedly broke down, I was feeling stressed and completely stranded, but from the moment I called Capeway Towing, I knew I was in good hands.
The dispatcher I spoke with was incredibly polite and reassuring, quickly gathering all the necessary details and ensuring that help was on the way. The tow truck arrived promptly, and the driver was equally courteous and professional. He took the time to explain the towing process to me, which was very helpful.
What truly set Capeway Towing apart was the driver's willingness to go above and beyond. Not only did he expertly tow my car to the repair shop I requested, but he also offered me a ride to a safe location since it was getting late. His kindness and consideration were truly appreciated.
The entire experience, from the initial call to the final drop-off, was seamless and stress-free. Capeway Towing's team demonstrated exceptional customer service, and their professionalism and helpfulness turned a potentially stressful situation into a positive one. If you're in need of towing services in the Hyannis area, look no further than Capeway Towing. They are a top-notch company that genuinely cares about their customers.
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Capeway towing was assigned my AAA call on June 16, 2024 at 12:20pm. They kept blowing me off and telling me it would be be picked up later. My car was NEVER picked up!! The guy who answers the phone for them was rude when I called to find out why they hadn't picked the car up. ! I had to call Marc's Auto Service ( Amazing company) to pick it up at 8 the next morning!! 20 hours later!! They are a disgrace to the towing industry and shouldn't be allowed to tow for AAA!!!
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