Final Touch Auto Body inc in
Hyannis Park (MA)

Great service and very professional. The work was done on time and the staff was easy to deal with. I would definitely recommend them.

I had a wonderful experience with Final Touch. They were very polite and did an excellent job with my car. I really appreciated how they took care of everything my car needed, without me having to worry about a thing. They also respected my personal time, making the whole process smooth and stress-free. I highly recommend their services!

Be very cautious if you go here ,bad business practice conversion, extortion tactics ,fraud ? . Though they said they informed me of the practice that I would have to wait for the car. It was inspected by insurance on the 24th I came by making multiple attempts to get my car which the shop refused to release to me nor produce a bill. Not until the 30th did they have a bill a day after I took my vehicle unlike how they expressed that I "STOLE" my own car and broke into the facility which is not factually correct. They are saying i couldn’t get the car until insurance paid but they never sent a bill until the 30th charging from the 18th to the 31st but not having the car . Why ? So they can charge the insurance company $570 for storage fees and the car inspection. I brought my car here after an accident with the intention of getting it fixed was quoted $200 and insurance would handle payment unless total loss but regardless i would pay out of pocket.i didn’t need storage I didn't bring it in just to get looked at for two weeks. They are saying i couldn’t get the car until insurance paid but they never sent a bill until the 30th charging from the 18th to the 31st but not having the car after the 29th. Why ? So they can charge the insurance company $570 for storage fees and the car inspection. All that money for doing nothing not even repairing the car. i was falsely arrested for breaking and entering when all it was trespassing. I wasnt in the building MY car was in the fenced in area out front.

Very unprofessional and misleading information. They lied to me saying that my insurance denied the claim so never fixed some of the work that my car needed. When I called the insurance company they told me final touch never submitted the photos and they never denied the claim. They also messed up the drive door, the door won't lock and it makes some sounds of lock and unlock when I drive. They harassed me when I tried to explain that I will not pay until the car is fixed, they said if I don't take my car that day I will have to pay for storage.

Excellent service, communication, & workmanship. I have been taking my car here for years and I would not take it anywhere else. I very highly recommend this place.

We had a wonderful experience with Final Touch. After getting quotes from numerous body shops in the area they worked out with the best price and came recommended from our car dealership friends. They took my car in 4 days after meeting with them and work was completed on time. Smooth transaction overall and Thiago was very professional and friendly!

I cannot say enough *GREAT* things about Thiago and the guys over at FINAL TOUCH! My job CERTAINLY wasn’t the biggest one they have, but Thiago took his time explaining things to me, he was super professional, kind, and fair. The gals in the front office (Lorraine and Eugenia) are also very professional and sweet. They have won “Best Of” here on Cape Cod for a reason! If you have Auto Body needs, Thiago and the gang at Final Touch is DEFINITLY the place to go! FIVE HUGE STARS⭐️⭐️⭐️⭐️⭐️

**Update 9/9/24: I received a call from the owner, Thiago, first thing this morning. He could not have been more professional, friendly and apologetic. He was very sincere in wanting to hear about our experience and correct the situation. He offered for my son to use their loaner car if we decide to bring the car back to them to complete the repair that was missed. I will give them another chance and post an update once complete because he is the type of owner I would like to give my business to. 9/7/24: We used Final Touch for a driver’s side door repair when someone backed into my son’s car. It was very minor. When we dropped the car off, we asked how much it would be to have a ding on the opposite side of the car repaired that was unrelated to the accident. They told us it would be $300 extra out of our pocket. My son agreed and they said it would take 4 days total. Almost 4 weeks later, the car was finally done. They said to come in at 11:30 and they closed at 12. I had family in town for my father’s funeral and asked them if I could pick up earlier. They agreed to 11. I got held up making funeral arrangements, so I arrived at 11:30. The receptionist was not very friendly when I arrived. She said the insurance paid for everything and handed me the invoice. Nobody walked me out to go over the car, which was unusual because I’ve had auto body repairs before, and they always walk me through it. As I walked out, I looked at the bill. It showed the amount that the accident damage was, PLUS the $348.00 that they had said we would need to pay for the extra ding. Before going back in to pay it, I checked to make sure the work was done. It wasn’t. I went back in and explained that the other ding wasn’t fixed. The receptionist immediately had an attitude and called the girl up front who we originally spoke to when we dropped the car off. They did not speak English to each other, so I have no idea what they said. Then she said that my son told her he would let her know if he wanted the work done. I told her I was with him when he dropped it off and that’s not true. He gave her the go ahead to do it. I asked what the extra amount due of $348 was for if he didn’t tell them to do it and they had no answer. I walked out after telling them they would not be getting that extra job now and the smug receptionist said “That’s fine”. They obviously missed it and never did the extra repair. All they had to do was acknowledge their mistake. I will be contacting the owner to let them know about my experience and post an update accordingly. They seriously need to reassess who they have representing the company. Those two women were extremely unprofessional.

These people go the extra mile. They gave me roughly 10 days time and it was done in 11days with outstanding quality. They put everything back with the correct hardware, and even tightened my handbrake for me lol. Everything was returned 10x cleaner than I gave it to them, and they even cleaned my picture of my dog lol. My car was fixed far past my expectations, they made it look great. Definitely recommend this body shop 🫡

My insurance company told me I could take the vehicle to Final Touch Autobody. I went into the shop and spoke with the owner/manager regarding an insurance claim. I clearly told him that I only wanted the mechanical repaired to make the car safe to drive and no bodywork. He said that would be okay. I called a couple days later spoke to the same man and booked the appointment and once again clearly stated mechanical only. I also had the insurance company book a rental for me which they did. On appointment day I took my vehicle in for 8am. While the car rental company sat outside waiting for me, the guy at the front desk of Final Touch refused to take the car even though I explained everything to him. I had to go out and tell the driver of the rental car that I had to cancel. And I then had to drive my car home without anybody even taking a look at it. This was a very poor experience and I will not recommend Final Touch to anybody.

Very friendly and very informative . Great customer service ! Very happy with Toyota Venza.

Needed estimate after we were rear ended. Very helpful and professional. Estimate emailed to me the following day. Couldn't ask for better service. Awesome...... 😃😃😃

Time is not something I have to waste. I called in and spoke to a Tago (sp?) and described my 34 foot, 11 foot high motorhome and he told me to bring it in on Friday. After driving a motorhome through Friday cape traffic only to be told he can’t do something that big. A total waste of time when he could have been honest from jump.

Final touch did body work on my car, Excellent work!! Thank you so much for the customer service!! Cassie is amazing to work!

Love this business. Everyone is friendly, and they do an incredible job. Work done on time and they even gave me a gift card for a free car wash,. How nice is that?

So far so good, they're working on it now. The staff has been excellent in taking my calls and calling back if I have questions. They have also worked with my insurance company 2 negotiate supplemental damaged as well. We'll make a final post when I receive my truck, but I'm sure it will be a happy ending.I received my truck backAnd it looked Awesome.The cooperationWith the staff continue Jazz was exceptionalTook time to explainEverything that was doneFrom start to finish. As I was driving awayIt dawned on me how nice it was to have my truck backNot to mention how cleanAnd newIt was looking.They cleaned and vacuumed the entire interiorIt looks awesome👍👍

They did an amazing job fixing mirror the car looks good as new they did the job fast as well. Thank you so much and the lady in the office was nice to very good customer service

Just had my car repaired there. They did a fantastic job! Staff and owner very friendly and professional. Would recommend to everyone!

Very friendly & personable team members. I was greeted right away and they took care of my need in getting an estimate on my car repairs on the spot.

I had an amazing experience working with the people at Final Touch. Polite and friendly staff. They only had my car for 2 days, and kept me informed about the entire process. Thank you!

Went in to get an estimate but once they heard it was paid for by an insurance company they said they had to see the insurance quote to be able to start the process. So I will be getting quotes elsewhere and withholding the insurance word! Excuse me for being honest!

Impressive service, exceptional work, and on time. Thiago ensures the customer’s are taken care of, and he knows how to manage the insurance companies. I will never go anywhere else.

These guys are the best! They worked openly and transparently with me in getting my wife's car fixed. Throughout the process they kept informed with status updates and set a realistic time frame. Our car was completed within the time frame they told us and it looked fantastic. I will continue to use them in the future and recommend them to anyone.

I had a great experience at the shop. My car was fixed and I even got it a day earlier. They also did a nice job detailing it. Thanks

Awesome repair job. Very nice company to work with. Gave my wife a ride to the boat so she could get home. They detailed her car inside and out, the Yota looks fantastic. Great job, thank you, Edward King

Final Touch Auto body is a very busy body shop for cars and trucks, they do very good body work and spray painting. I went there to pick up a new Ford explorer that got damaged during shipping, they took care of the body work and matched the paint.

Needed a passenger side mirror unit on my vehicle. They gave a fair price and the service was extremely good. Very courteous people. I would recommend them to anyone. Top shelf