Went down the Cape for a winter girls’ getaway and our car’s starter decided to quit on us 😅 Andrew was absolutely great and truly went above and beyond. He was friendly, reassuring, and incredibly helpful during a stressful situation. His recommendation for a local mechanic was a lifesaver since I don’t know the area at all, and it made all the difference in making sure I could get back home without issues. Exceptional service—can’t thank Andrew enough!
I got stuck in the snow today. I called AAA they said that Buckler's would be out. I wait 2 hours no one came. I called the Buckler's. The person that answered the phone was rude and nasty. Telling me that they denied the call. I said I was not told that. He proceeded to yell at me that I was stupid and laughing at a time when I didn't know how I was going to get out. Thank God a good tow company came and had us unstuck in no time. I would rather pay out of pocket then deal with these jerks ever again.
Disappointed the boss at Buckler's refused to tow our small RV unless they rec'd cash up front. Would not accept the contract with AAA. Left us high and dry in the freezing cold as did AAA as they couldn't find anyone local. Our Mercedes dealer did for HALF the price and within an hour. I had done business with Buckler's since the 80's and am disappointed. The man on the phone told me I should rent an RV instead of owning one! The tech who tried to jump the rig was terrific but the 'boss' was rude and condescending. Not what we needed in the moment...
After this snow storm I got stuck in a snow bank on a steep slope today. I called AAA for assistance and they said they could not get a truck to me until sometime tomorrow. I called Buckler’s and they sent a truck in less than an hour. The driver, Alex, was terrific and carefully winched me out. Definitely 5 star service and I would not hesitate to use them again.
Thankyou to Andrew Q at Bucklers for quickly being my auto lifeline! And for the polite ,fun conversation, and professional great care of my car.. Highly recommend Bucklers
I would never recommend getting your vehicle towed by these people. They are charging me $2000 because I ran out of gas and they literally have medical notes from staying inpatient where I was section 12 because I wanted to kill myself. I’m not kidding. I will literally shut this business down and I will keep putting up shitty reviews and I will put them under other names so that you are aware of what you’re doing. It is unacceptable to be taking advantage of young women.
First off, there’s no need to charge someone $1941.06
Literally because I ran out of gas. I never use you all and I use silver cloud because they’re a lot nicer and don’t leave people at a stranded comedies where they’re shootings in Hyannis and I have to go walk across town just for a cell phone. I ran out of gas because I lost my job because I became homeless and these people are very well aware of what they’re doing. Do not trust them at all.
They’re extremely rude and I’ve literally have doctors notes to prove what’s going on. They are unacceptable and they talk poorly about their customers and they’re very rude on the phone. No matter how nice I am. My AAA was canceled because my stepmother is getting a divorce from my stepdad. This is very unacceptable and I would be calling The general attorney immediately and the head of transportation I will shut this business down.
Have a good day stay blessed
When my car died tonight in the middle of door dashing, Andrew arrived straight away and helped me and my husband with not only figuring out the problem but also dropping off my car at a mechanic he recommended because I did not have a regular one I saw.
His kindness, thoughtfulness, and follow-up of the situation was incredibly professional and I would highly recommend working with him. Thanks again, Andrew!
Colby came faster than expected. He determined that I need a new battery. Made arrangements to have it delivered . Nick brought it quickly and it was installed. All within one hour. I was very impressed with the service . Colby and Nick were kind and very professional. Thank you. K C
Our rental car had battery problems, so continuing our trip wasn’t possible. Hertz sent Andrew to us — he arrived just 5 minutes after our call with Hertz at the Hyannis airport. Since Hertz didn’t have any cars available on-site, we were supposed to take a Lyft to the airport in Providence. Andrew kindly offered to give us a ride, as he had to take the car there anyway. The 2.5-hour drive flew by thanks to Andrew. We had great conversations, and everything was handled very professionally. Thank you so much, Andrew!
I called AAA to have my BMW towed to the dealership for a recent reset. Elijah an employee of Bucklers, came within 25 min to my driveway to assist my car transfer . He was friendly , polite & very professional. I would highly recommend Bucklers Towing for the many services they offer. They have been in business for many years & there is a reason they are still here. Thank you Elijah for helping me out &on a rainy day .
Cindy Dacey
Andrew was extremely helpful, towing me after hours off the side of the highway in Hyannis. Not only was he quick with his work, he was also personable and helpful the entire way back to Pembroke! Never a complaint or anything. Just quality work from Andrew. Thanks man!
With 2 attempts to charge my car battery UNDER WARRANTY, I requested a new battery on the 3rd attempt. The techs said, "it's not the battery, see, it charged". On the 4th attempt, the same tech (attempt 2) said, "it must be the battery."
He returned with a "fresh" battery. Because the current battery charged (according to his hand-held devices), it must NOT be the battery! So he walked away with the new battery. The current battery was still UNDER WARRANTY.
I went directly to my mechanic with this easy, peasy, diagnosis - REPLACE BATTERY!!!
TRAIN YOUR TECHS!!! To not refuse the customer's requests.
Very poor expirience with Bucklers towing and beware if you do chose to do business with them. Our car was totaled, we never called a tow truck but bucklers showed up, the driver told us the car was totaled and if we wanted to brought home (less than 2 miles away) it would be $300 cash or we could let them take it to their yard and the insurance company would figure it out. We allowed him to take it since we had a lot going on elsewhere. Bucklers then started to play games denying us access, now allowing us in their lot do sandles (it's cape cod in the summer) basically dragging out the process so they could contine to bill insurance at the expense of our convenience. The person in charge at the desk was very unhelpful and very rude.
Returning from Cape Cod with my wife on busy Rte 6, our car suddenly registered an engine fault and the engine shut off. We rolled to shoulder of road and immediately called 911. Nervous with cars wizzing by at 60 MPH, we were informed a tow truck would be there is 30 minutes. Within 15 minutes, a Bucklers tow truck arrived with safety lights on. The driver Andrew calmly informed us of the process for remaining safe and his getting the car and us safely off highway. He also explained tow options to get our car back to our home area and dealer and how our AAA membership could be used to cover tow expense. My wife is handicapped, hence Andrew awaited a police car’s arrival to create room for her to safely exit vehicle. He loaded our car on flatbed, assisted us into his truck, and got us to a safe parking lot off highway. Next he assisted us to get tow approval from AAA for the 85 mile trip back to our local dealer. As Andrew drove us and car to our local dealer, he was conversational, courteous and truly invested in our getting safely home. My wife and I cannot thank Andrew and Bucklers enough for exceptional service and keeping us safe through a dangerous situation. I’d recommend Bucklers Towing for any towing needs! Thank you Andrew for your kindness and professionalism. John
Great experience, quick response time! Andrew called to let me know he was on his way and showed up exactly when he said! He was efficient and friendly! He even helped remove my children’s car seats for me ! I would recommend this towing company anytime!
I want to give a huge shout out to Andrew at Buckler’s towing service. My truck broke down on highway 6 on the way back from Bourne to Yarmouth . Anyone who’s familiar with the Cape’s Highway knows there is no place to pull over so I was literally right on the edge of the road and it was absolutely terrifying sitting there in a disabled vehicle while cars go flying by. Andrew called talk to me for a few minutes and then he showed up ,had me safely get out of my truck into his truck while he loaded my truck . That itself was terrifying watching him crawl underneath my truck to hook it up to pull it up onto the flatbed while cars are going flying by . Once he got the truck loaded, he got in the wrecker. I was obviously very upset ibecayse of the situation. It was just a unbelievably terrifying experience. I’ve never had this happen before. Anyway he talked to me the whole way to my house. He was so nice and friendly and chatty and it was awesome so by the time we got to the house, I didn’t care that. I just went through that whole terrifying experience.He unloaded the truck , told me what happened to My Truck because he was able to see what happened, he got it in my driveway and went on his way. I just have to say going through something like that and having a driver of the wrecker make you feel so comfortable after going through that was ,as crazy as it sounds, an awesome experience. I also have to ad that is probably the cleanest vehicle I have ever been that was not for sale on a dealership lot. iHis truck was unbelievably spotless inside !! So YAY for Bucklers for having such an awesome person working for you !! I hope you keep him. He is AWESOME!!! And AAA keep this towing service as your go too !! Awesome !!!
Andrew from Bucklers towing was AMAZING and possibly saved our lives. My car broke down on the side of the highway with no breakdown lane, so it was half on the shoulder and half in the right lane. Triple A was absolutely no help, and we called the police because the car was a hazard being on the road (police never showed up). Out of nowhere Andrew shows up and moves it out of the road, then immediately starts to tow it. He towed it to a safer spot for that moment, and then towed it back to our town (an hour away) later that night. He was extremely helpful and made sure my family and I were safe. 10/10 Great job Andrew would recommend.
My car didn't start, battery seemed weak. Colby-C was the assigned driver who promptly showed up. Quickly identified the issue and on my request, he ordered a new battery on the spot. His teammate quickly delivered the new battery and the issue was resolved. Colby-C was professional and friendly. Well done, thanks!
I am Very Impressed with how Fast, on a Friday morning Bucklers Towing service got to one of my Employees, to Un Lock, one of my Ramp trucks on Rt 6 Hyannis at the Bk rest stop! You Guys are The Best, Thank You Nate!
Our car broke down while we were on vacation on Cape Cod and we needed it towed home where we could have our local mechanic check it out and repair it. We called AAA and were told it would be picked up within 90 minutes and it was less than half an hour before the driver called and told me he had our vehicle.
When he arrived, he was friendly and very respectful of our vehicle and property. This has been the smoothest towing experience I’ve ever had.
I got into an accident in 2020 and my car was totaled. It was the day after my sister's funeral and I had $800 cash donations to help with the costs. It was in the glove box. The car was towed by them. The money was gone when I went to collect my things and the company refused to even check the employees. Absolutely zero empathy.
I was working with Bucklers to transport a set of aviation stairs off Martha's Vineyard using their tow equipment. They had provided a quote for the project and booked the ferry trip. However, several days later, they canceled the entire project, significantly impacting our business operations.
The only reason provided was, "The owner doesn't want to deal with it anymore."
As a paying customer, I believe this is an unacceptable way to conduct business and falls well short of the professional standards we should all expect.
While at a business appointment on the Cape, I got a flat tire and needed a new one, in fact, 4 new tires! I contacted AAA who were great and then Andrew from Buckler’s contacted me about towing my car. He guided me through the process and I decided it would be much easier if my SUV was towed to a repair shop near my office in Wellesley. Andrew was amazing! Friendly, efficient and good company on the 2 hour drive during rush hour traffic. He made such a bad situation into a more pleasant one.
I highly recommend Buckler’s. Mary was great. She arrived and diagnosed my issue quickly, even providing details about my battery health and alternator performance. She got my vehicle started in no time, enabling me to make it to an important appointment.
Car wouldn't start...dead battery. Called AAA and Mary D responded quickly...only had to wait about 15 - 20 minutes. She was friendly and very competent. She had the battery I needed and I
was back on the road quickly. Will definitely use them again!
OMG… fantastic! It was Thanksgiving Day, I was on way to visit my kids and the car broke down. Andrew was there in 15 minutes on Thanksgiving day. He was so cheerful and courteous. He very carefully moved my car onto a flatbed taking much time to make sure it was completely secure. I could tell that he was a person that paid close attention to detail. I hope I never have to have my car towed again, but if I ever did, I would be very fortunate to have Andrew be the person who had to tow it. Lovely and efficient guy. Beautiful manners by the way.
Nathan and his crew got it together, they were on time, took this equipment move very serious, these guys are the real deal, very happy with their work and highly recommend you call them. Thanks guys!
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