My serpentine belt/pulley snapped off on the highway and I stopped here in a panic. The employees quickly figured out what was wrong, got me the replacement parts and directed me to a mechanic down the street who fixed it immediately. Wonderful customer service!
I just needed to tell you about the great experience I had this evening at your store. I needed new windshield wipers for my truck and had already bought some that didnt work. Anyway a very nice gentleman named Craig assisted me. He spent lots of time trying to find the right ones and at one point thought they didnt have any that would fit because of the type i needed. NOT j hook kind. Anyway he kept trying and finally found some that seemed like they would work and helped me to make sure that would go on. I cant tell you how much I appreciated his help. He was calm and took his time and really wanted to help. You are lucky to have him as an employee! THANKS so much!!!
Elizabeth Harris
While driving eastbound on US 50, I noticed this AutoZone and decided to stop in because my car needed a new air filter. This was my first time at this particular location, and I was impressed. The store was clean, well-organized, and stocked with everything you’d need for DIY car maintenance. The staff was friendly and helpful, and the price was right. Thanks to its convenient location, I’ll definitely consider stopping here again when I need something for my car.
I have been coming to this store for almost 8 years now and have found that they are consistently friendly, helpful, fairly priced and clean. It's like going in to see your buddy who generally knows stuff about cars.
My 06 Honda decided to pop a heater hose on my way by this store. The fellas inside were extremely nice and helpful in getting me patched up and on my way. The manager was awesome. Thank you very much!
Shout out to Jamie at the Thompson Creek location!!! It's a rainy day out and he didn't hesitate to find and put on my windshield wiper that was much needed!! Thank you Jamie for your expertise and kindness!!
Great experience at the AutoZone on Kent Island! The staff is always friendly and knowledgeable, helping me find the right parts. The store is well-organized, and clean. Highly recommend for top-notch customer service!
The younger gentleman was really nice and helpful had the part at the counter waiting on me when I arrived, which was a good thing since my vehicle had broke down on the side of the road. I want to say thank you to the young man but couldn't remember his name
Had to stop there on our way to Ocean City for our vacation. We had trouble with our transmission fluid cap. MJ gave up his entire lunch break to help us out and saved our vacation! He went above and beyond. Great store , great employees!
I stoped at AutoZone Sunday evening (8/4/24) because I had error codes on my car. I received excellent customer service. I had my kids with me and talking to the man at AutoZone gave me the comfort to finish the drive home. The ladies bathroom was also very clean.
The worst customer service ever, placed an online order, got an email saying it's ready, charged for it, went in to pick it up, guess what they don't have my order, the reason they gave was they were busy, no one in the store no one in the parking lot, then waited about 20 minutes for them to look play dumb offer multiple excuses why they don't have my order, they said they refunded my order, funny nothing showed, then when I was leaving young guy started to get mouthy because he couldn't do his job, still haven't seen money returned!!! Don't go there stay away!
Needed a replacement car battery and was going to buy a more expensive one than necessary. They explained why that wasn't necessary and saved me a bunch of money.
Will definitely be coming back again. Great customer service!
Updated 7/8:
Had to get another battery, different car. Customer service is still excellent!
This store is located right 50 just coming off the Bay Bridge leaving Anne Arundel County. The store is nice and clean, it is also well stocked and organized. The only downside is that the employee are not that knowledgeable. I went there looking for replacement bolts for a valve cover. The guys had no clue what I was talking about and directed me to possibly check ACE Hardware across the street.
A great place to buy autoparts. I like that they keep your warranty information in the computer. They also give email receipts. With those two things, you don't have to worry about warranty not being honored because you don't have a receipt.
I wanted an adjustable cup holder for my car. The store seems large but they told me they didn't have any. No one really seemed to want to help. They didn't even make a suggestion as to where I might find one. There were no customers on a Saturday afternoon. Now I know why. Although I like shopping local, Amazon will get my business this time.
Awesome people, every time I go there they have exactly what I need for a vehicle, If there's some sort of dealer coupons I don't know about they usually add them without me even asking.
And doing breaks myself cost only $300 as opposed to that much per tire at NTB.
The two male employees were super nice and super helpful. I needed windshield wipers and he found good wipers for me and put them on my car too and made sure it worked. Plus a piece from sun visor broke off several months ago and he did look up if they had the piece to replace it..they didn't have it and said best to check out the dealer. He was very nice and helpful. Professional and courteous!! Highly recommend going to auto zone 👌 👍 👏
Went in with my car on an emergency jump from Triple A to purchase and have a battery installed and was denied service as they were “short staffed” despite there being 2 people there and no customers. One of the cashiers was also very rude because I had stated the battery was stuck and said something along the lines of “well how am I supposed to get it out?” Never go there if you need immediate help people, they’ve lost any and all business from my family.
I went a couple weeks ago, because I have a headlight out. I purchased the bulbs, and typically in any auto zone or similar establishment, they ask if you need help installing small items like this; they did not. So I tried to ask if they had anyone who could help me (hopefully show me how) to install the bulb, and was going to offer to pay or tip… but I was rudely cut off a few words into my request by the older employee that he was short staffed, and no one could help me. Mind you I was the only customer in the store, and there were 3 employees who did not appear busy in the least… I will not be back, and I only recommend this store if you know what you need and do not require assistance for anything, and don’t care about customer service.
The staff was awesome! While traveling back home through the area, our vehicle's battery light flipped on. We quickly found the Stevensville location and asked them to check, hoping that was the root of our problem. After a few test it turned out to be a more serious problem than what could be fixed in their parking lot. Worse still, we were 2 hours from home with no way to get there, stuck with 4 children under 12. The staff were very accommodating and allowed us to stay in the store's air conditioning and out of the 103 degree heat index for a few hours until we could get other arrangements made. They even recommended a local transportation service which was excellent as well. The Stevensville location made a bad situation manageable even though they ultimately couldn't help us get our vehicle fixed. Thanks for just being a decent group of people!
Lewis (Mr. Pink) was a lifesaver tonight! Both of my headlights were out (that was a first for me) and he was able to replace them so I could get back on the road. Exceptional service!! Thank you!
An associated nicknamed Mr Pink was one of the most professional and downright friendly people I’ve encountered. He diagnosed and fixed my battery problem in less than 45 minutes total. Highly recommend!
Not really impressed with their service. The man at the counter told me that my 2016 Mazda 3 didn’t exist since he could not find it in his system. I did eventually get what I wanted but it really was with no help from the staff.
Excellent staff. Very helpful. Saved us in a bad situation. One of our headlight bulbs was out at night. We spent a long time trying to reach it in the engine bay to change it. Luis, one of the staff members, used his excellent skills and with some efforts was able to change it for us. We couldn't continue our trip safely without his help. Thank you
I just had my battery replaced at Auto Zone. The young man ( Louis) was very professional and attentive to what he was doing for me as well as his surrounding s. He stopped to go help a lady who had something under the front of her car then he came right back to finish putting my battery in. Very pleasant experience today.
Last minute stop before road trip to make sure car was in good travel conditions. The tire inflation kit I purchased had vague instructions. The associate was very helpful and came outside to help me with the whole process. He made sure it was taken care of before he went back inside the store.
Customer service is excellent. Needed help figuring out a fuse issue and the guy spent plenty of time helping and explaining how to accomplish my task. He made sure I had everything I needed and did it with a smile. Great store and fair prices.
There aren't enough stars in the sky to rate my experience with this AutoZone store.
I'm from out of state and was broke down 2.5 miles away in a lot beside a competitor store.
They broke me parts, loaner tool kits and kept stopping by to check to see how I was making out.
I was able to get it running to beget it to THEIR lot and they continued looking after me.
The Commercial Manager went way and above for me and the rest of the staff were amazing and friendly.
I wished I lived here to have the pleasure of dealing with them with any vehicle need
Thanks again for everything
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