Willis Tires is the best!!! Caught a flat coming over the bay bridge at 4am. Had to wait until 730am for them to open. I was a mile away, and had to stop twice because of the tire losing air so quickly. Pulled up and the service tech inspected my tire and saw I had a whole that could be plugged. He went plugged the tire, and placed it back on. I asked what’s the damage. He told me free of charge. I didn’t want to leave with out some form of payment. So I insisted on leaving a tip, and he declined. Told me “God bless you”. And I told him no, “ God bless you” !! That was the form of payment. I thank you whole heartedly. I’m usually the one going above and beyond for others. I wish your business nothing but success and prosperity. Thank you.
Incredible service! They squeezed me in on an extremely busy day and still treated me with such respect and professionalism. A month earlier, they helped a family member with a flat tire while she was rushing to a wedding — they got her back on the road in no time. That kind of dedication and care really stands out. Highly recommend this place to anyone looking for reliable, honest tire service!
Best auto repair shop around! Friendly staff who are straight up with you and always take care of the customer! Would not take my vehicles anywhere else! Brian and Matt are the best!!!
Amazing service. Always helpful and get things done very quickly. I popped in just to ask a question and they had the tire off and hole fixed before I knew it. Happy to support the new owners and keeping things local!
Had a slow leak in a tire. Called and got a time to come in the same day. Arrived and in and out in 30-40 minutes. Had a screw in the tire, removed and repaired. Professional, friendly and valued priced. ⭐️⭐️⭐️⭐️⭐️
They do the excellent job, a few days ago I called and made an appointment to make an oil change and they took care of me and scheduled it quickly, without any problem this deserves 5 stars
Stopped here to get a tire repaired after having a low tire pressure signal appear and they checked my tire immediately! Although no hole was readily visible, the great team here quickly figured out the valve stem was leaking and they fixed me right up!
Loved this friendly repair team, especially as a woman who has felt like mechanics have taken advantage of me in the past. I would definitely come here again! 10/10!
Came here last week with a sound coming from the alternator and serpentine belt area. Within a day the mechanic called back and said "the sound your hearing is the timing chain. I put a stethoscope to the engine and I am confident that's the problem. With there being 220k miles I would recommend a engine replacement which will cost 7-9k." I asked if I could just replace the timing chain and he said that he didn't want to just do that because it's like "going to the gym and only doing arms but never legs". I said that's not going to work for me because I still owe 12k on the car. My wife and I both had a uneasy feeling about what the mechanic said so we took the van to E & B automotive about 5 minutes away from willis. They called back after looking at the issue and said the problem was the alternator was frozen and the serpentine belt was no good. We now have a perfectly working vehicle with no issues thanks to E&B. As far as my wife and I are concerned willis tried to con us into buying a new engine. This kind of business is the worst kind in today's economy.
I didn't go there but I called I needed my car looked at. The very nice pleasant gentleman that answered the phone gave me options of what I could do and prices. I felt very cared for. I would highly recommend going there!!
I was losing air in one of my tires, so I called them up for an appointment, which they were able to schedule as soon as an hour from my call.
The tire ended up being un-fixable (uneven wear), so they helped put the spare on. I offered to pay for their time, diagnosis, and help, but they refused to take anything from me! Very professional and honest!
I had a front blown out tire, just before the Bay Bridge today. I called Willis Tire and Auto, and they told me they could get the tire changed out for me. Within NO time, they had my tire changed and I was off and running within minutes!! Great Professional Service!!
Brian gives excellant service. I needed front brakes and he did it quickly even though I was not a customer i will definitely use them for all my car needs
Have a boat at Bay Bridge Marina and would definitely go to Will's if I experience any issues with our vehicles while on the island. It is hard to find honest, quality, and hard working people. Randy
Helped me by checking my tire pressure. May not sound like much but piece of mind is a great thing when you are ready to hit the highway and your car alert says you are low on air. Thank you very much Matt I will be back in the future for business.
I have always taken my car here, and over 20 years I have not one bad thing to say about them! They're very personal and treat your car like it's their own. 👍👌
We had a car problem and we trying to get hime. We are from out of town. Very professional. Top notch mechanic. Clean facility. They were the nicest people. Highly recommend.
I use Willis Auto Care for MD state inspections on my used car inventory. They are always fair and the turn around is quick. I would highly recommend them !
Started my day off with a low tire pressure sensor on my way to work from the Eastern shore to the Western shore. Didn't want to get stuck on the bridge! Stopped in to Willis Tire and saw Brian, who then checked all of my tires for the correct pressure and had me on my way in minutes with peace of mind.
Fast, dependable, reasonably priced service on my Toyota and Mercedes.
Been going her for over 15 years.
Super nice guys and they have Saturday hours too.
I found Willis tire to be a really stand up and honest mechanic shop. They will tell you when something needs to be repaired or if it can be delayed. From everything I've observed I would highly recommend them
Purchased a groupon offer for a oil change and upon arrival having to explain groupon to the woman at the front desk . She immediately told me "I know nothing about a any groupon offer and dont know what youre talking about".Sir we are very busy today so please call and make a appointment for service.
She was extremely rude, never smiling and obviously having a bad day.
Willis loss in the end. We were contemplating looking for a new shop for our 3 family vehicles.
Was referred here and sorry I ever came. The lady answering the phones and at the front desk was ignorant and not professional at all. She seems as though she hated her job or like people calling or conning in were doing something wrong even though it was business! Seems like she needs to find another job where she could be happy or maybe work in a jail where they pay you to be ignorant and miserable. There are so many cars in this parking lot waiting to be worked on but I will let everyone know not to come here and why.
Would be a five-star experience except for a bait-n-switch: we used Groupon for a couple of oil changes, paying the higher amount for the synthetic oil. AFTER my import car was done, a $30 "EUROPEAN" synthetic charge was applied to my bill - no mention of this fee (which basically doubled my bill for one car!) at the time the car was brought in.
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