What clients say about Beltsville Garage in Beltsville (MD)
Very nice guys. One time my car was missent here and they found my information in the glovebox and safely held my vehicle until it could be picked up by the shop it was supposed to be sent to. I am thankful for their help and patience.
I brought my car to Randy with what should have been a simple electrical problem to fix. The design of my car was such that not only was it an unnecessarily expensive repair, but the manufacturer had changed the design of the replacement part, such that it was not usable in my car, even though my car was manufactured during the last year the model was produced.
So this is where I am so lucky I found Randy, who is not only a very experienced and competent automotive mechanic, but who is a sincere and very honest businessman.
Randy took out his diagnostic multimeter and devised a custom fix to my car's electrical system that involved repair of a circuit board failure. Do you think that a "technician" at a car dealership would have done that -- or even had the knowledge and expertise required to do that? I think not! The dealership would have itemized a huge bill, which could have included as much as installation of a whole new wiring harness.
Randy is what car owners all over the world need: an honest man who is passionate about his trade, and focuses on his customers' needs.
Don't let the aged appearance of Randy's facility be your first impression. It's what's inside that counts. Rather than flashy logos, and full-color repair orders, Randy delivers what his customers need: expert repair completion at a fair price. If my car should need another repair, I will be back!
I have been servicing my four cars here for at least 8 years. Maybe more. Randy is a gentleman and I have always been treated fairly. Have received good and honest suggestions when a repair is a safety concern or when it can wait to help my budget. I highly recommend this place.
Randy’s Garage is the best I’ve ever been to. Honest , thorough , great quality, friendly . Making sure he is giving your vehicle the best care possible to fix the problem at hand. Please look no further this is the only place you need to come to for any issues with your car. Being a woman this place makes me feel at ease as car problems stress me out but I always know I’m in good hands. Thank you so much for fantastic work.
Randy is wonderful, amazing, and so attentive. He is great at communication, backs his work and my car is fixed or he makes it right. I am so glad I found the Beltsville Garage and met Randy. He works 6-4 daily.
This is my 5th time going back to Beltsville Garage. Randy has always treated me with respect His mechanical diagnosis and repairs has always solved my vehicles issues. I will recommending all my family and friends to him.
Randy and his people at the Beltsville garage are the best! Having a trustworthy mechanic shop is invaluable, nothing but good experiences dealing with this garage.
Very polite and courteous. I highly recommend this business. They went above and beyond to address my needs. I will be returning if needed. Thank you so much 😁
Great customer service and friendly staff; made me feel comfortable and at ease. It is truly hard for me to trust mechanics, sales people etc...SO I WAS super surprised and amazed with the honesty and service I received. Timely service as well. Although a friend recommended this place, I still checked the reviews and I didn't want to believe the great reviews I read after reading THE ONE negative review. I'm not big on leaving reviews unless the service I received was outstanding or beyond horrible. I have recommended Randy and his team to all of my friends and family and they know when I make a recommendation that it must be something great!
Update: Took my newly used vehicle for service and didn’t see Randy but I left my vehicle anyway… so shocked when I returned to see the cost for spark plugs and service for my 2018 Hyundai😳 I paid more than I did for my Benz!! I don’t know what happened or why but I was highly dissatisfied!
Randy is the absolute best Mechanic you are going to find…he’s honest, caring and truly skillful and knowledgeable when it comes to ALL cars. He has been my family’s Mechanic (8 cars so far) for about 15 + years. He’s going to let you know if it’s worth the fix. Clearly it’s NOT about the money for him, but rather your safety and his expertise, love and or appreciation for cars that motivate him. You can leave the car overnight and it will be ready the next morning in most cases. I love this garage. Thanks Randy.
The owner is one of the greatest person. Will take care of your vehicle and do it with so much respect. I'm telling you just try him out. You won't be disappointed.
This is my second time had my truck worked on the Owner Randy and the other guys I haven't get the chance to get there name but he have my business from the future my next service I will get there names I had one of the technician to drive me back home he got the chance to test drive my truck and drove it back to pick me up and they all professional to keep our 🚙 running right stop by and give them a chance you will be satisfied as I am tell him Tommy told you and get a break on some work you need
Randy did alignment and wheel bearing on my wife's CRV. Both jobs done as promised, both times I got a call when it was ready, both time slightly under what he estimated. Those guys know what they are doing and they are honest mechanics
I was driving through Beltsville on a trip when my engine cut out in traffic on the highway. I was able to turn it back on and found this garage. It was early morning the day before Thanksgiving and they were able to look at my car to see what was wrong. They weren't able to find anything, but didn't charge me and didn't try to upsell me something that wouldn't fix the issue. Quality people here.
The Jiffy Lube up the street recommended this place and it turned out a winner. I compared the price to like three other places. Best price and shortest wait!
Randy is extremely friendly and kind he assisted me with removing my front bumper and replacing a coolant line that detached. His prices are extremely reasonable.
Super friendly customer service and incredibly accommodating! I saw I had a huge screw in my tire early in the morning before work. I called expecting to leave a message since it was so early, but the owner answered and told me to come on in. He took care of me immediately and I was able to get to work on time. Later, when I decided to buy a new set of tires, he didn't try the hard up-sell. I found the estimates to be accurate and the prices very reasonable. I am glad to see such straightforward dealing and incredible customer service still exists. I recommend Beltsville Garage and I will bring mine and my wife's car here to support this business.
This shop is the best small owner garage I have ever visited. Randy is calm friendly and very knowledgable. My 1st experience was when my daughters was on break from school in Florida driving her brothers 1999 Honda Civic and broke down. I was out of town so it was very stressful. A friend suggested Randy he said, he'll fix it. Randy kept everyone calm and took care of everything. I could not decide what to do. Have the car towed to the junk yard or a shop. Randy offered to look at it and had a tow truck get the car. We only had 24 hours before getting fined or having the car impounded. The value of this car was questionable so investing money into this was a tough choice.The engine was completely blown, everyone said junk the car or they wanted crazy money to repair it. Randy suggested we get an engine at a reasonable price. I ordered an engine and transmission and Randy did everything else to get us back on the road. We made the right choice with him. We now have again a reliable college car with value instead of a complete loss. So very happy with all his guidance and expertise.This shop is about an hour away from me. This service is so rare, that I am not willing to go elsewhere. My family has been going to him ever since, 3 1/2 years and could not be happier.
Thank you Beltsville Garage.
Ruben
I totally love this place for my car. Ive been coming here for about 2*3 years now &They have always been able to satisfy my car needs. My wife initially was the one that introduced me to this place and I must say they've been courteous and exceptional. I've been to mechanics in the past that will take a small problem & try to make it seem as if my car had a major issue & they will charge me more than what I should be paying. But not these guys. They take good care of you & won't try to take advantage of you financially...
BEWARE!! Do NOT go to this place to get your car fixed. This place has the WORST customer service, and did a terrible job on my car. Additionally, they are CROOKS, they overcharge services and add on other random fees that were not discussed prior to for their own financial gain, they could care less about whether you crash and die from them not fixing the car properly. I was treated very poorly, the mechanic “Randy” and his coworker “Rich” spoke to me in a very disgusting tone just because I inquired about my car not working the way it should have been after they claimed they fixed it. I have never been so disrespected in my life!! Originally, my car had a glitch that was draining the battery, so the mechanic was looking for this glitch, I had to keep calling in order to get some sort of update, every time I called I was told I would be contacted. I was never contacted and after almost a week, I had to call once again to get an update. I was told that my ignition switch was the issue, I went ahead and had them fix this issue and paid for this repair. Once I picked up the car, I had to go straight to work and my time was very limited, when I parked the car, the key got stuck in the ignition. I NEVER had this issue with my car. The ignition switch was worse then it was before I had them work on the car. I called the shop to inform them about the issue and they said I had to wait until that following Monday to get it looked at. No one was willing to be flexible and I had to drive around with my key stuck in the ignition and potentially get my car stolen. On top of this other random issues began to happen to my car that was never an issue before such as the windshield wipers wouldn’t turn off, the turning signals stopped working properly, and on the day I was supposed to take the car back for them to refix the ignition switch, my power steering wheel stopped working (eventually causing my car to break down). I have never EVER had these issues with my car until after leaving that shop. In the past 4 years of having my car, I’ve never experienced these things. Come to find out, parts (steering belt and others) under the hood were misaligned while they were looking for the glitch. This caused the steering belt to shred, in turn causing the alternator and AC to stop working. I called the mechanic to let him know what happened. At this point I was going to have to get my car towed to their shop. Since I was already supposed to drop the car off to get the ignition switch refixed that same day, I thought it would only make sense for him to look at the other issues. Randy stated that he would look at it, and gave me a short time to bring the car, knowing that I had to wait for a tow truck. He was not willing to be flexible in any type of way. Once I was on my way (rode in the tow truck), I was going to get there a little after the time they requested me to be there by, I called the shop to let them know I was on the way. Randy had went ahead and left (didn’t even attempt to call to let me know, I can tell that he doesn’t really value his customers or has their best interests at heart). The other mechanic (Rich) answered the phone and said I would just have to wait until the next day for them to look at it and asked what the issues were. I explained that I was already bringing the car back because the ignition switch was not fixed properly, my key is stuck and I explained the new issues that occurred after leaving their shop. This mechanic was upset that I confronted them about the car not being fixed properly and did not want to feel guilty or take responsibility. Rich had a very nasty attitude with me and told me “I don’t care about your key being stuck” and hung up the phone. When I called back no one answered. I proceeded to drop my car anyway since Randy already agreed to look at it. The next morning Randy called my phone and told me he will NOT fix the issue that THEY caused and that I need to move my car (non drivable) off his lot by 4:30 that day or he’s going to fine me $50 for each day that it’s there SMH.
My dad has been taking his car here for many years. They always give him a fair price and will drive him home and either pick him up or bring his car to him after it's been fixed.
I usually suggest them to friends and family for really big jobs that I don't want to tackle. They recently did a good job on replacing the transmission in a Ford Focus. They didn't even blink when I told them I was bringing my own transmission, and then they were even ok when they had to hold the car and wait a few extra days since I was shipped the wrong transmission by the rebuilder.
11611 Spruce Ave, Beltsville, MDTowing service
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