Used Bike Emporium in
Hanover (MD)

good people and very nice. dropped off my mini bike for an inspection monday evening and it was ready the next day! thanks

I can’t say enough good things about John and the team. the customer service they display speaks volumes about how awesome they are they found the issue with my bike and got it taken care of with no hassle or stress. will always recommend these guys.

We as a family have been taking our four wheeler quad ATVs for service for many years and have been very satisfied with the quality of the work and how quickly the work was done.

Overall experience with Used Bike Emporium was a good one. I brought in my 03 silver wing with pretty much no brakes, they replaced front and back brakes. Also front and back rotors. Front forks and bike is riding awesome did have the parking brake seize Up on me and John fixed it for me on the spot disengaging it for me, there’s only a few shops around that work on old bikes like this so I’m grateful for the work that they did bike is running great I will definitely take my bike here again for any major repairs. Will also recommend to anybody who wants to get their bike worked on.

Thanks John it's great my 8-year-old is loving it and i'm loving it. And with the quick release bags and windshield it's everything i wanted. Thanks for the great service and quicke. Guys i got pre-approved so i was in and out of the store within about 30 minutes once i got there i already knew the bike i wanted it did not take as long at all and i think it only took that long because he had a few other customers he was trying to help at the same time and we were looking at bikes he probably would have had me in and out in 10 minutes this is my third bike i bought from used bike emporiums over the years. Thanks y'all for a reasonably priced bike i hope me and my family have a lot of fun on it this summer...

“the worst customer service” dropped bike off a week ago. Promised same or next day service. A week later I’m still waiting on a call for a simple state inspection. John Jr. needs to talk to his dad and learn how to retain customers with great care. You know a business is lying or upset at the truth when they reply with two paragraphs. JJ, simply treat your customers better, keep them informed and offer them service options instead of trying to charge and close whenever. Simple as that buddy.

I bought my first bike from these guys last summer. (Sorry that it's taken me so long to post this review!) From the moment I walked into the showroom and through every phase of test-riding, purchase, and even a minor, follow-up repair for an unexpected issue, both father and son provided white-glove service, sound advice, and the space and time to make me feel comfortable and confident in my choice.

Thank you guys! Went here on a Saturday for an inspection. I was told it would be a couple hours which was way faster than I was told by multiple other shops, I went around the corner and grabbed a bite to eat and within and hour I got a call that my bike had passed inspection and was ready for pickup. I can’t express enough how great these guys are. 10/10 recommend. 5 stars.

I recently purchased a BMW 1250RT from John(s) and it was an excellent experience. I was coming from out of state and needing to ride the bike home in a rainy March and they were willing to hold it until I could come to get it. The process was smooth and easy and everyone was extremely friendly. Appreciate your help in finding the bike we were looking for gentleman. Truly a pleasure.

This is a great place and great people that own it. I had them do a full service on my old GSXr 600. It was a reasonable cost and completed quickly. John took time to chat with me about the bike and some of the things to keep an eye on (2002 GSXr so it’s not a spring chicken) but I feel completely confident that it’s been gone through top to bottom and ready for the season. Very reputable shop, you won’t regret it. Thanks guys!

I would like to say thank you to John for helping my 13 year old daughter dreams come true of owning her first dirt bike. The experience with John has been wonderful from the beginning to the end. The process was very simple and smooth. When they say they really care about family they really mean it. From this day forward I will make sure to purchase all of my bike products from here and recommend anyone who is a first time bike buyer and need guidance to a person who is just looking for above and beyond customer service. Please come visit Used Bike Emporium. Thank you again John for all that you do!

I have been going to the used bike emporium for 20+ years. There are very professional; very dependable; very knowledgeable; and very friendly. I put about 17K miles per year on my bikes, so I can always count on them to take care of it, and do it right the first time. They are very accommodating to my schedule needs and last-minute repairs or re-adjustments. I highly recommend them to keep your ride safe.

Both John Jr./John Sr. and the team at Used Bike Emporium are phenomenal for just about anything you need done, whether it be sales, service, parts or tag/title work. I am also in the motorcycle sales business and Used Bike is and will continue to be my go-to destination for any MD-state inspection or tag/title work. I once brought a bike to John Jr. for inspection, and upon realizing it would fail due to not having a tag-light, John spent the next 45+ minutes installing a tag light from his own inventory to get the bike through inspection. These guys will not only look out for you, but go above and beyond to make sure you have a good experience and are safe and prepared for whatever is coming next. Lots of time you will call other dealers hoping to get service work done and either be told you cant be helped for a month+ or they turn you away entirely. Not at Used Bike Emporium. The typical wait-time for an inspection with John is no more than an hour, with same day turnaround. They will work on almost anything, so long as they can get the parts and I have sent numerous customers there for service when we have been slammed and unable to assist. Being in this business, you want to help whoever comes through your door, but there are times when you cant and I would not hesitate recommending Used Bike Emporium to any of my customers, friends or family. Grade A shop with top-notch attention to detail and customer service. You cannot go wrong!

I had a great experience, they gave me a very good price on my bike, quick and easy!

I went in and the owner was pretty cool to me. He showed me a few bikes and I decided on a Honda Shadow. I told him i needed a week and asked if he could hold it for me. He kept his word and 2 weeks later I drove off with my bike. The day I took ownership of the motorcycle the battery was low so they swapped it out for a new one.

Great service! Employees have gone above and beyond to help get my bike to their shop. Their work/service has been prompt and high quality. Employees have also been awesome with answering all my questions be they general or technical. Will be sticking with them for as long as I'm in the area!

I have had an overall great experience doing business with these guys. They were very communicative, understanding and helpful. They answered every question I had and were very respectful and friendly. They helped me get my first Harley and I am more than pleased with the product and service they offered. They gave me a great deal and even gave me a sweet discount on a new helmet. 5/5 would definitely recommend these guys.

After calling 5 different shops, UBE was the only shop within a 45 mile radius of my home that would service my 2005 KX250F. I will be taking my bike back here every season for service maintenance and any other mechanical issues.

I have gotten great service from Used Bike Emporium in the past. My 6/20/22 visit was not so great. Greg was great. I dropped off two loose wheels and my new tires to be mounted and balanced. I was told and agreed installation price of $65. each. I was so pleased and excited to pick-up my wheels the next day that I did not look over final bill closely. In reviewing my invoice the next day, I noticed in addition to the $130.00 I agreed on and expected to pay, there was also a $35 charge for "gas, oil, and grease", none of which were used to install my tires. If this had been disclosed, I would have had tire installation done closer to where I live. John was unwilling to make any adjustment to final bill. This is not good customer service or even "fair" customer service. John's closing remark was that he can not make everybody happy. All a customer wants is to be treated fairly. I get happiness elsewhere.

I bought my first motorcycle from John 13 yrs ago. He’s an honest, nice, & easy to work with guy. I would of purchased my second bike from him but I had just moved to Texas. I highly recommend The Used Bike Emporium.

John Sr John jr thanks for the Bike your service spot on your rides top quality it takes great characture too run a well respected extablishment I commend you both belived too be Good Men I came home less than three yrs ago after 24yr 1 month 7 day of incarceration the sevice that you Brothers give has me feeling more free than ever.Freedom is not a place its a perception you give freedom hope Sincerly Bloved Adjust aka John jay Carroll 3 p.s. If your going too buy a bike Used Bike Emporium is not just great bikes its great people service one stop shop check em out you'll respect yourself more:)

Tried to sell a bike, claimed bike was only worth 5k fixed up, despite average price on other sites claiming 8k to 9k with same miles, despite Kelly blue book saying it was worth more on trade in or private sale. When asked how they got that number he claimed private info... Would not share would not show. Very dishonest people for selling, hate to think what they would do to buyers. Would not recommend. You being a small family business does not prevent you from being a dishonest business. You did not provide how you came up to that number. You over sold how bad the tires were. and the break light Does work but requires a minor calibration. You tried to say that was major repair. You also failed to present any examples of bikes in similar condition selling for 5k. So yeah, very dishonest and when asked for information you said "I am not going back and forth or backing up anything I am saying; I don't have to prove anything to you" So yeah, Dishonest small family business

Had my motorcyce inspected here. Every other place said it would take a day or a few. They had it done in 30 minutes. Came back a month later cuz I had some weird noise coming from the back end. One of the guys came out and showed me I needed a new chain, and what to look for next time. Very friendly and really helpful people. They have a nice selection of bikes, helmets, and apparel. My only problem is that when I dropped my bike off they told me they would call me when it was ready. This was at 10am. I never got a call back and they close at 6pm. A courtesy call to let me know they would be holding the bike over night would have been nice. The next day they finished my bike and did not call me to let me know. I had to call them myself and ask about my bike to learn that the repair was finished. Good people and a good shop, they just need a little help with their consistency. Otherwise this would have been a 5 star review.

Great experience, friendly and accommodating staff. Got my bike inspection here and had to change my brake pads, swapped them out in the parking lot and the staff let me borrow a couple rags to drain some excess brake fluid. All the employees were cool and the inspection process was quick and painless. I would recommend this shop!

Purchased a Lifan KP150 mini from this dealer. The experience was great, prices were the best around too. The have helped me greatly with hard to find accessories as well. As far as the bike, it is a great all around town bike. Add the racing pipes and loose two teeth on the rear sprocket and short stints on a 65mph highway are fine. Stock my GPS only gets to 62mph.

Bought an old 99 Suzuki Katana. It had been garaged for a couple of years and wouldn’t start. I called five shops before finding the Used Bike Emporium, they were the first place that would even look at a bike older than 10 years. The front desk was very friendly and helpful and was able to answer all of my questions and concerns while the repairmen were currently busy. Dropped my bike off and got a call the next day with a guess at the problem and an estimated cost of repairs (ballpark). I confirmed that was within my budget and expectation. Got a call back later that day saying I was in luck and they had all the parts necessary to repair and that it was up and running, cost came in on the lower end of the estimate even! The repairman said I was lucky as the other bikes he had in the shop were awaiting parts so he was able to tackle mine right away. Still. That was awesome. :-) Friendly and efficient front desk. Excellent time and cost estimates. Amazing turnaround time even if it was dependent on a little luck! I would come here again for any repair. Thanks guys!

I have bought several bikes from this store! From dirt, sport to cruiser. The owner (John) himself has sold me bikes and personally taken the time to go over everything with them! The office manager (Erin) made it easy to finalize the deal and get tags. The main mechanic (Lil John) was quick to go over any issues and solve and fix them! The whole atmosphere was like family and they made you feel like you were a part of the family by the time you left. The knowledge and attention to detail was over the top. Anyone looking for a quality used bike should not hesitate to come to the Used Bike Emporium. I know they will always get my business!!