What clients say about Savco Discount Muffler Brakes Tune & Lube in Parkville (MD)
DO NOT COME HERE. I came to get my car windows tinted, and this was by far the WORST EXPERIENCE EVER.
I arrived around 1:30 PM and waited about two hours for my car to be ready. When it was finally done, I was told they don't accept Apple Pay by something that should have been mentioned before the service was done but that was fine. The only options were cash or entering my card details manually.
When the worker (Peter) entered my card details, it kept saying "declined," even though I knew there was no issue with my card. He retried about 6 more times and kept insisting I call my bank, even though I wasn't receiving any email rejection. I asked if I could enter my card number myself, and after a long argument, he finally allowed me to but positioned the machine where I could barely see.
When I did it myself, the transaction went through immediately, proving the issue wasn't on my end.
However, I accidentally entered $1.60 instead of $160, and when I tried to fix it and re-enter the correct amount ($160 with $9.60 tax he said later), he started complaining and told me I wasn't allowed to touch the machine. By this point, I had been there for over three hours.
I pointed out that the problem earlier was because he kept entering "yes" to the question "is the card present," which caused it to decline. When I showed him that, instead of admitting his mistake, he got defensive and more difficult to deal with.
Eventually, I had to call my cousin to come and pay with her card just to end this mess.
When she arrived, he suddenly asked for her driver's license something he never asked me for when I was the one bringing my car, full name, and showed him that, instead of admitting his mistake, he got defensive and more difficult to deal with.
Eventually, I had to call my cousin to come and pay with her card just to end this mess.
When she arrived, he suddenly asked for her driver's license something he never asked me for when I was the one bringing my car, full name, and phone number At that point, I was done. I walked out frustrated and disappointed after wasting nearly four hours over a simple payment issue.
This was a complete waste of my time and an unprofessional experience. Poor communication, lack of honesty, and unnecessary attitude. Never again. He responds very rudely to customer calls
Went there in April for breaks. He did extra work I told him I could not pay for just do the brakes and rotors. Had to still pay for work because he did it. Then a month later my wheel comes off as I’m driving because I have nuts missing all of a sudden. Luckily I’m alive but messed up the front of my car. Able to get the take nuts off the other tires just to get home just for it to happen again but now the whole peg for the tire to stay on is broken. That’s gonna cost me.
I would give this place "-0" Stars if I could. I called ahead and asked about tinting my Feont Windshield. I told them I had an "Eyebrow" already on it. I was quoted $120. I show up today. They were tinting a car, Peter told me it would be at least and hour. I said ok. I called in an hour he said they almost finished. I came in and he was outside and told me he would be right with me. I sat there for another hour waiting. Then someone comes in and wants their car done. He puts them ahead of me. I ask what's up. He then tells me to take eyebrow off and do windshield it would be $170. I was like that's not what you quoted me, he said he didn't understand what I said before. I was like I have been waiting what are you gonna do for me waiting all this time. He said nothing. I can pulkituer car out and put you in.... NO discount, NO apology, NO Nothing. Take your car somewhere else they are either gonna lie to you or add more to price quoted.
If you are reading this and you go here for work on your car after your tripping they ruined the electrical on my brand new car all I had was routine tune up I had no problems with the car before. Then they told me to get it towed there and the would fix it then tried to charge me another 300 dollars .. so that’s about 600 plus 300 in tows to fix something that had no problem before I can here , I have proof I was here twice even though the second time they refused to give me paperwork. And no the problem never got fixed. Had to go to another mechanic and they told me I got scammed
If they had lied to me, I'd never have known and they'd have made twice as much money. They could have charged me for a new transmission like I thought I was going to need, but instead they just replaced my catalytic converter, which was severely corroded and causing misfires. They correctly identified a problem I had misidentified, charged me the right price for it, and fixed my car well.
Plus, Joe is a stand up guy, and all the people who work there seem really respectful of him. He's got a really thick Korean accent though, so he's kind of hard to talk to over the phone. But they have plenty of native English speakers there anyway, so it doesn't matter. This place rules.
Service requested and the quality... the quality is not good... i had my car serviced here and they kept the car for 5 days. They said the thermostat needed to be replace and coolant and the reason why it was taking so long was due to car being a brand new Mazda they were waiting for the parts. This was back in September 2024. It is now winter and my
Coolant level in my car is starting to
Rise and fall and sending signals to my car that my coolant is overheating.... This is clearly unacceptable! I took it to the Mazda dealership and this what they stated..... stay away from this place if you need anything done to your car internally... they are amazing with fixing brakes and tires but leave the rest to the actual dealers
I went to the Parkville,Md location to have one strut replaced to pass Maryland state inspection. They continually tried to upsell the other side but I refused. The next day I started hearing a rattling sound in the wheel well that they replaced my strut and was told it was the opposite side strut that was causing the sound. I had a separate mechanic install the opposite strut but the sound continued. On October 12th I took my vehicle back to them and all of sudden it wasn't the opposite side strut but the stabilizer bar was loose on the one they installed. Five minutes after I left their shop, my "check engine light" comes on. It's my belief that they deliberately didn't tighten my stabilizer so I could buy another strut from them and they tampered with my vehicle to get my check engine light to come on so I could return to them. ***These people are rip off artists, don't take your car to them!!
The prices and cost are too high... and when I got work done, I had a half tank and after 2 hrs, they returned it with a quarter of a tank and 24 miles on my odometer.. they joyride in customers cars... The work is Good!!! But the service and car care is very poor... I'm not going back there!!!
Do not come to this place. I beg yall. Had a brand new car and went to get some exhaust work and the whole thing fell of when I got home. These people are not mechanics and should not be in business. They over charged me as well and I had to wait 4 hours for a 1 hour job. They were not busy.
Terrible place. Terrible Customer service and try to overcharge you. The owner is a Asian man that has very bad business. And takes forever with your vehicle for it still to have the same problem.Never will I go there again! DONT IGNORE THE NEGATIVE COMMENTS ITS TRUE. HE tries to take advantage of customers. REPORT THIS PLACE.
I was quoted for $150 over the phone for tinting all windows except windshield and once arrived to shop next day I was asked for $200. I didn't accept that and left.
I already gave all car information on phone.
Slightly skilled at window tinting. Not the best tint I've ever had but definitely not a bad job. Price point is ok, but should be $100 for what they offer.
Took my wife car to Savco for exhaust work on 11/20/21. Car only needed a 2.25 straight pipe about 8" long. I'm mechanically Inclined and if I could weld I would've fixed myself. After job was completed, we were charged $270. for short pipe and weld labor, I was very shocked about price. After checking online for exhaust systems, I could've brought a NEW cat back system for that price and not repair the old exhaust. I guess he knew it was urgent that I needed the car fixed because it was my wife car. I will NEVER take any of my vehicles to that shop. They are very dishonest about cost and labor and none trustworthy.
I took my car to them the next day after hearing my breaks grind. They said, “I needed breaks, rotors and the caliber cleaned on all 4 wheels”...cool.
I pick the car up at the end of the business day. I’m not even a mile down the road, and my ABS, and traction lights go off of my dash.
I took it back to them, and found out they broke my sensor and wanted me to pay for it. While also telling me he’s not to certain on how to fix it.
I shouldn’t have ignored the bad reviews...I’m mad, but I blame myself for not just waiting for an appt with the dealers....smh...
This place service is so bad I had to take my car back three times for the same problem that they had repair and still couldn't get it correct, this place is terrible. I would not recommend you take your vehicle to them.
It's true what all the negative reviews say. There customer service is Terrible Terrible, I did not have to get work done to realise that. also their timing is the worst,they told me to pull up at 3 I got there 5 minutes early they told me they were on break for half an hour. Next shop pls. I'll pass, forever.
Poor service. I normally go to a mechanic i know but this particular day my mechanic was busy I took my car in to get a oil change and they said it was something wrong with my oil which Will cost over $700. 2 days later my car leaking oil. Remind you my car wasnt leaking oil before. BUYER BEWARE. THEY TAKE ADVANTAGE OF PPL AND TRY TO GET PPL FOR THEIR MONEY. I REPORTED THEM TO THE
Good Shop. Walked in, they immediately greeted me, went right in the back and made exactly what I needed and was out of there in 5 mins. Also great prices. I will be a return customer.
I live on a fixed income after having a kidney transplant, so I’m always looking for the best service at the best price. I took my vehicle into this location believing I was getting the big bang for my buck only to remove realize later that I had been taken advantage of. I went in with my check engine light on and was mislead about the work I needed. I took the owner at his word and had the work done.
Less then a week later the check engine light was back on with the same code, thus time they want me pay twice as much for the work.
I took my vehicle to Precision Tune in York Road and they checked the codes and did the work for so much less. They also said the codes were for needs other then what was stated to me by this location.
I have been taking my 2007 Nissan Versa to SAVCO ever since my 3yr bumper to bumper warranty expired and the Savco owner and every technician I ever came across there have always been super accommodating and very thoughtful in disclosing what exactly need to be repaired with costs disclosed up front.
THIS IS THE ONLY GARAGE I go to in the Baltimore Metro Area because they always fix the problem right the first time. "Just" this morning, I had decided to trade in my Versa for a new car because my wife's new mini van was having warranty work done at the dealership this past week. So I've been driving the dealership loaner (one nice perk you get from huge multinational dealerships/manufacturers) since the dealership is close to my work, thus my wife had my Versa all week. Last night she said "that car is so rickety and a death trap". Now she's driving a 2018 fully loaded Sedona minivan, so her baseline of comparison is not similar at all. This AM the Versa started making obnoxious noises and yes, was rickety. I show up at Savco with no appt, they get me right in.
Like I said, I decided today to trade my car in (Kelly Blue Book "good" value with my high miles (131k) was ~$ 900.00. In no time they diagnosed the issues and while I waited in their office, working remotely on my companies laptop, they addressed my issues, at VERY AFFORDABLE COSTS. Needless to say, with a shiny new muffler (up to the catalytic converter because the owner disclosed the catalytic converter was "fine"...another garage would have replaced it I'm sure at the thousands of $$$'s that would have cost), with new brakes and rotors (yes I knew they were toast weeks ago), THE CAR IS RUNNING LIKE BRAND NEW....its been paid off for a decade...and because of the owners guidance, I still have no car payment. AS ALWAYS, THANK YOU SAVCO.
I've used Savco for over 20 years. They have taken care of at least 3 of my own cars as well as those of my children. Their estimates always beats others and I've never had any problems with their work, and I've never gotten any update pressure from them. I've learned I can trust them. I recommend them unreservedly.
I was completely disappointed and frustrated with my service. I took my car simply to have my alternator replaced. When I picked up my car, my vehicle had major power steering issues and the battery wasn't charged. My vehicle drove perfectly before and now my car is a mess. I would never recommend this place to anyone. The owner is very defensive and not helpful. Please be careful of this place. They also wanted to charge $500 to fix the power steering pump they broke.
I have only used Savco for window tinting and they do good work. I originally had them tint my girlfriend's car and was so impressed I had them do my car a couple weeks later. Their price is on point to be one of the best deals around Baltimore and they have a decent selection of different percentage tints. Highly recommended.
My husband took his truck here a few weeks ago for a new exhaust system. He is an auto mechanic so knew exactly what he wanted and was very clear about it. After a few returns he was unhappy with what was done as it was not what he felt he asked for several times over. After hearing back from the owner, he returned with the truck and they took the time to go over everything with him. It sees there was an initial miscommunication but things were made right. We appreciated the time that they took to make sure that in the end my husband was happy with the job.
Poor customer service works acted like they did not want to be there. Very slow waited over 3 hours for my windows to b tinted when I was told it would only be 1 hour. Inside of my car was left a mess very unprofessional will not be going back again
My car kept shutting down after driving for a while. It would start back up after a few hours. I thought it was over heating so I took it to this shop only because it was the only one I could find open on Saturday. I had to rent a car and they kept my arms for 2 days.. They told me it was not over heating but 2 cam shaft sensors needed replacement. I wish I could give them 0 stars, I spent over $500 and my car broke down again 3 days later right in the middle of a busy road. I can't stress enough how frustrating and stressful it is to be broken down in the middle of the road with a toddler and new born baby! I'm beyond angry.
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