What clients say about North Point Car Care in Dundalk (MD)
We have been taking our cars to these guys for 10 years. NEVER had any issues. They are honest and stand behind their work. Will not take our cars anywhere else.
Needed to have the settings on my new used car. The mechanic did a great job and explained to me everything he did. I was very satisfied with the service I received.
If you want a place that does great work and will not haggle you in to doing other things not related to what you came in for. This is your place. Very professional and great work
Used to be a genuinely good place to go now. However, they are very busy and only worried about money. I highly recommend you go anywhere but this shop. Charge me for 2 hours of Labor just to tell me nothing was wrong and they put a fuse back in that was already in the fuse box. Charged me $130. Didn't inspect anything on the truck. Didn't get an inspection list of any kind they told me I could bring it back Friday and start another ticket and they could try it to find it and drive around with me.
Mind you every time the truck takes off there is a grinding noise but they couldn't find it. They seen dollar bills instead of seeing someone that they could help and then make money off of. I own a business myself. I really dislike leaving bad reviews but this has been an all-around bad experience.
Very honest group of mechanics that are extremely knowledgeable. Was easy to make an appointment and they kept in touch with me the entire process. Would absolutely recommend this company and will be using them for my car needs in the future.
My 1st time here and I'm Very Pleased with the guys there...they're HONEST, Friendly and Very reasonable on their pricing. I used to go to Bob's on North Point Rd but I think I found me a Better place to go. Thanks you Wayne and your crew at North Point
I was in a time crunch after buying my new car. Needed it inspected fast incase it needed things done. He got me in fast and was very honest and knowledgeable. Would highly recommend. Will definitely use north point auto care for all my needs on my vehicles.
Was looking for a new auto shop & these guys have taken great care of me. Their prices have been reasonable & nothing added on, that I didn't need. I've been completely satisfied with their work & they do whatever it takes to make sure your 100% satisfied.
Don't waste your time if you want them to do any kind of actual mechanic work. They obviously want to only do regular maintenance and cannot handle real mechanic's jobs. They didn't want to touch my car because I have a Roush (Roush!) suspension. They don't want to work on my BBK aftermarket exhaust because it doesn't have cats (yet it does have cats). They don't want to diagnose a remanufactured engine from Fraser Engines (he told me that I "should have read the online reviews" yet Fraser has a 4.7 rating with almost 8000 reviews because I DID READ THE REVIEWS!). The guy doesn't know what he's talking about. On top of that he was rude from the first second of our conversation. Stay away from this place.
Nothing more nerve wracking than searching for a new mechanic and then worrying about being taken advantage of when getting significant work done. However this was not the case. Affordable, informative, and friendly. Most importantly transparent the entire way! Possibly not the biggest fans of my vehicles manufacturer as mechanics lol! But the amazing work they did would be a testament to their dedication to getting the job done and leaving customers satisfied! Highly recommend considering them for your vehicle’s repairs and maintenance! 10/10!!!!
They did a good and fast job on my F-350. For a very reasonable price. They have my business from now on. 8/11/23 Just recently took my Jeep Grand Cherokee for a check engine light they went above and beyond figuring out what the issue was and fixing it. Wiring issues can be a pain in the you know. ?
The owner of NPCC save my behind this morning when I hit a pot hole and blew out a brand new tire. I am an older man and would have been in trouble if he had not removed my tire and placed the spare on my blown front tire.
Rarely does anyone do favors like this. He would not take money, or pizza or a gift card.
I'm taking all my car care maintenance to North Point Car Care from now on.
Incredible!!
The intake and the communication in the beginning was all five stars. Shop does not have a way to leave messages and therefore was extremely hard to get through to at times. I Was recommended to this shop for honesty and integrity, but if you are told a “free estimate” would be performed and ask what storage rates are and are told not to worry about them as only knuckleheads get charged storage fees (worked for a processor and know storage fees are made clear up front) then that’s just lying. I asked this specifically because I knew the car would be in there over the holiday as well as dealing with insurance and the auto shop around holidays timeframes don’t always happen the way we want. I decided not to render service here upon receiving my quote because the price was way higher than another mechanic quoted… well the honesty and integrity go out the window. First, the owner is hard to get ahold of because the hours of operations are during my husbands work hours and having nooooo voicemail for a place of business? It’s 2022! Second, upon my insurance company’s request to tow, the owner wanted to charge us $500 for a diagnostic and storage fees…not caring that I had to wait on insurance to process things during a holiday weekend as well. No free estimate and hella storage fees! Do not use this shop if you are filing a claim with insurance as owner didn’t honor his word and my insurance company was not covering 400 in storage fees!!! Upon calling and requesting to know why I was told differently upon drop off I was advised the owner had been trying to reach me for days and he would never tell me anything was free nor did he tell me storage rates were free.I received 2 calls in 12 days and my husband called numerous times but again with no voicemail it’s hard to tell, the owner Wayne screamed at me and said he has called id and I haven’t called him and if I wanted to have a pissing contest he wasnt the one and hung up, unable to explain or say a word about anything, my husband handled it from this point. This shop is for quick same day service and I will not be returning after being billed 500 dollars for diagnostics and storage- talked down to 109 after threatening to call BBB. That should tell you all you need to know!!!!
Update: the owner reached out to me personally as he was out at the time of my service. He completely refunded what I was charged apologize sincerely for the way his staff handled the situation of my vehicle and I’d really appreciate it all that Dustin.tried to do to fix the bad experience!!
2003 Ford F-350 dropped off at 10am for catalytic converter replacement bout 3pm I was coming back up 95 quietly lol ..called two other shops damn near wanted used crown Vic price lol but these guys definitely get the job done at fair price n reasonable
Honest, quick, conducted a free follow-up on my AC that was leaking fluid. They had great communication with me which is so appreciated! The guys finally advised me honestly to dump the car and look for a new one. They even recommended which car make/model would equivalent to my vehicle. I trusted these guys, I never felt uncomfortable or like I was being given the run-around, and I'll definitely take my car there in the future.
I’ve used North Point Car Care several times and each time has been a great experience. Highly recommend and will be my go to for car maintenance and repairs!
Very knowledgeable and caring people they took care of me. They understand that I had a low budget and they still took care of the problem at a decent price thank you. I feel they went above and beyond for me. They prices are very reasonable. Thank you guys I'll be coming back. I highly recommend your shop. They do amazing work and do it in a timely fashion. They really know their stuff when it comes to working on vehicles.
I've been dealing with this place for a while now they are honest and very reasonable with the pricing they will not say you need something done if you really don't like places do so that's why they get 5 stars from me
I highly recommend this car shop. My car was dropped off by tow truck around 9:00am and I was able to pick my car up around 3:00pm same day . Wayne called me and kept me informed from the time my car was dropped off to the time I picked my car up . The environment is friendly , I felt that he was very honest and I plan to take my car here for future services ! Thank you for your hard work and for getting my car back to me same day ! Also , I felt that the price was reasonable as well. Which is a plus !
Solid guys ! Dropped off my sons truck not knowing when he’d be home. They had it tested, quoted and repaired within hours for just over what I’d have had to pay to do it myself. This place is great and definitely my go-to from here on out.
Dustin and his crew at northpoint car care are very experienced and their prices are the best I've had . The mechanics are curtious and get the job done right the first time. Very trustworthy. I wont go anywhere elses......
I'm an auto tech myself, but I don't have a pipe bender to do full exhaust. So I brought my LS swapped Suburban here to get full 3" duals and the fella did great work at a reasonable price. So I also got 3" duals done on my Caprice that has cam/longtubes and he did a great job on that as well. They are mine and my brother's go-to guys for exhaust!
I have always trusted the guys at North Point Car Care to do every bit of work on all my cars. They are amazing, honest, reliable and they have gone above and beyond for me always!!!
All I can say is BRING YOUR CAR HERE. They are not like other repair places. Not all are bad but this shop was honest and told me what was ACTUALLY WRONG. The price was waaaaaaaaaaaaaaaaaaaaaaay lower than what I thought. As long as I live in the area I will always come here for service. Ive only had 3 mechanics in my life I have trusted... These guys are the 3rd... Nuff said! If you want to know what was wrong Ill just say this what people thought was wrong wasn't. I literally called 10 places 5 wouldnt even see the car. I basically saved over 1000 dollars because NORTH POINT CAR CARE diagnosed the right issue!
Jason and Dustin from North Point Car Care have always done excellent work on my vehicles. The work is done correctly, the first time and at an affordable price. I drive an hour to their location because they are the only ones I trust to work on my cars.
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