What clients say about Lavale Automotive Service in Cumberland (MD)
I was broke down on instate had my truck towed to lavale auto. They work me in got me back on the road in 2 days .Had to wait for parts awesome service and professional work
I'm not from the area I drove almost 6 hours for work and had car issues. They was able to figure the issue out and fix it right away! Amazing couple I will be forever grateful. Thanks again for fixing my Range Rover!!
Lavale Auto was able to get me in the same day. Very friendly and knowledgeable and was able to diagnose and fix our car quickly and reasonably! Very satisfied with my experience. Thank you!
I want to thank LaVale Automotive. We were traveling to a youth football tournament in WV representing the great state of Maryland. They was able to squeeze us in to make sure our boys was able to play in tournament. Great customer service, great serve, and great hospitality.
Very nice costumer service. Very professional and they had my truck fixed in a timely manner. I’d recommend everyone going there to get their vehicle serviced/fixed.
Replaced front tires on my van not long after driver's wheel came off while driving have proof it was not torqed properly and was the cause of loosing the wheel and wrecking the car they will not take any responsibility and help repair it can clearly see in there shop camera that lugs was not torqed properly and one lug wasn't touched at all skipped entirely to be frank just wanted them to fix it bare minimum let alone the now 1/4 inch of my trans that ground off on the Rd when this happened
On a recent road trip to camping my car broke down on the highway. I called around and wasn’t able to fined a single garage that was able to take me in. Lavale Automotive was able to take me in on a last ditch effort. The staff at the front desk were friendly, the mechanic was honest and polite. After the car was fixed, the mechanic’s wife came to my camp site and gave me a ride to pick up my car. This was above and beyond !! And I appreciate the entire staff at Lavale!!
This place is the best . Prices are best around work is done fast with care and no worry of being ripped off with parts you don't need. Just honest good people
The transaction was seamless and efficient. Staff exhibited professionalism and courtesy. Their pricing is more than fair and the most competitive within a 30-mile radius, verified through comprehensive market research. I anticipate future patronage.
Great service and overall honesty! I went here after having issues with Maryland Ave Auto and the mechanics here didn't waste any time properly fixing the issues I had in the first place. It was pricey bc of the parts, but I'll definitely be coming here again if I have any more issues in the future! 10/10 would highly recommend anyone to come here!
Worst place,liar,they don't communicate with you.I guess cause I had a warranty but not only that they don't know what they are doing.They told me first it needed valve cover gasket,plugs and a belt.I told them do the valve cover gasket,Not the belt or plugs.The valve cover gasket was covered under warranty.Then they tell me it's the motor cause they went a head and did the plugs,and belt and valve cover gasket and that didn't fix it well if they would of knew what they was doing they would of did a compression test first when I told them it was smoking bad out the tailpipe.But anyways they have had the vehicle 10 months waiting on the motor they finally get the motor March 4th to no call to tell me they received it.I only knowed it was post to come around then cause I was calling the dealer getting ETA on my motor cause Lavale auto knew nothing when I call them.I caught Stacy in so many lies and dumbest thing she said was the warranty company wants us to put the least expensive parts on it that it could be first.So you play guessing games with vehicles Omg I never in my life.I have some mechanical knowledge my ex was a mechanic I was with for 20 years,My brother has mechanic knowledge,my god father use to turn wrenches before he retired.So I'm not dumb when I know you should do a compression test before throwing parts to it .But now they want to charge me over 600 to get my jeep out.They was never gave the ok or said anything about a battery in 10 months then she says they put a new battery in it and want to charge me 400.00 in 2 deductible when I'm only reliable for one deductible of 200 cause they misdiagnosed it the first time.Just please don't take your vehicles here.Iam not letting the finance company handle this because I do not even trust the vehicle after them working on it.
Lavale automotive is a great place to get your tune up. Never had a break down on my vehicle. Tune up wasn't very long wait. I recommend ya'll to check them out. Very nice people. Thanks automotive..
Couldn't recommend anyone a better place to fix the hard to find electrical issues a older truck develops over time with mice and ground problems. The 3 other shops I used played part changers instead of fixing the true problems.
Absolutely horrible. They supposedly replaced tie rods, the issue was not fixed. After many conversations they would not stand behind their work, they put the blame on a bad part and said it was not their issue. Mr. Tire told me tie rods were needed, Mr. Tire fixed the issue. I also had rotors put on at LaVale Auto, within 3 months the rotors went bad. I took the vehicle back to Lavale Auto they said the brakes are find even though there was a lot of vibration in the steering wheel and pedal. I took the vehicle to Lavale Quality Auto. They confirmed the rotors are bad. I called LaVale Auto to see about a warranty, I was told by LaVale Auto they will not stand behind it if they get bad parts. I would never recommend this business to anyone. LaVale Auto will not stand behind their work. Lavale Quality fix fixing the brake issue with the rotors and will stand behind their work. They admit using junk for parts and will not fix their issue. There are many great places in this area to get your car fixed, use one that is reliable and will stand behind their work not “rip you off”
This was my second time at Lavale Automotive and I have been very satisfied with both the customer service and the work done on my vehicle. Their prices were very reasonable too! I would recommend them to anyone who needs a mechanic!
ROBIN AND THE MECHANICS HERE ARE PHENOMENAL! I had to call their business three times in a row as I was constantly giving them different makes and models for the car I thought my parents were driving down to visit with. My parents desperately needed the breaks checked as they were making alot of sound. On a busy Friday afternoon I made those 3 phone calls and was able to get squeezed in to get the breaks fixed the same day!!! Thank you so much for your patience, professionalism, and flexibility! These people rock!
Cheapest place I found. They fit me right in when I needed my fuel injectors changed and quoted me 1.5 hours. They did it in half that time! Done and 45 minutes and I got my oil changed as well. Definitely found my home base mechanic/garage <3
The staff were awesome! We were almost halfway through a 30 day RV tour and the pickup developed severe brake problems in the mountains on Sunday. The LaVale add said they would open on Monday at 730am, so we were waiting for them. The said "No problem", ordered parts, poured us fresh coffee, and had us back on the road before noon!! Praise God for honest accurate auto service. :)
I had my car towed here after a dealership was trying to charge me $1300 for just a fuel pump. Lavale Automotive only had my car for 2 days, replaced the fuel pump and brake lines and did it all for under $750. They also didn't hound me about additional things to fix, but those were the only 2 issues i really had. My car runs a lot better than it did before too - the brakes feel great!! I will for sure be coming back here for any future auto repairs and inspections! I need to get my door handles fixed so I will be back soon!!
Found ourselves in quite a pickle, nowhere near home (literally 10 states away). They got our vehicle fixed in a timely manner and very well priced. So incredibly grateful for this team and the level of service they provided.
I had an emergency while traveling cross country and Lavale Automotive Service saved the day! They were knowledgeable and helped me right away. I was back on the road with no problems within less than a couple hours. LaVale Automotive Service plus the towing service were seriously my guardian angels that day!
The best service in town. The cost to have my car taken care of is normally $300.00 and you guys took care of everything less then $200.00. Already referred at least 4 people to your shop!! So glad to have found a place that cares.
I was charged a fair price and treated well. The mechanic was ready for me 10 minutes early and I was out of there fast. It was a very good experience, and I will be back. I love it that they are so close to home
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