Bennett Auto Center in
Bangor (ME)

Came in last month because it sounded like my exhaust was making a noise. Half an hour later they told me there was a heat shield in the way and that they removed it for me. When I went to pay the invoice they told me safety checks are free and didn't charge anything. Very kind people.

During our coast to coast camping trip in our 23' RV, we needed a service facility that could handle our large vehicle for a wheel alignment and other vehicle maintenance. We were very fortunate to schedule our service with Bennett Auto Center. The staff was knowledgeable, professional and friendly. The services were expertly performed on schedule at a reasonable cost. The indoor waiting area was comfortable. If we lived in Maine, Bennett Auto Center would be my #1 choice for vehicle services.

Thank you for taking the time with my daughter and addressing her auto concerns. She was comfortable with the shop and impressed with the service. Thank you.

Such a nice and professionals guys work at this place. They fixed my car’s door very quickly.

Tom & the whole team at Bennett Auto Center are top notch! They say that customer service is dead but not at Bennetts - they are absolutely amazing. They have done it all for us over the years - tires, mufflers, inspection stickers, oil changes, studded tires....you name it, they have done it on all our vehicles. There is no place I would want to take my car. I couldn't recommend them more!!

Bennet Auto Center is a fantastic place to do business with. Tom and Dan are always willing to help as much as possible. Every vehicle I’ve brought to them was fixed quicker then expected. 15 out of 10 would recommend Bennet Auto Center

I previously posted about this place and wasn’t very nice. I was very petty when in reality they tried to work with me and I should have gave them the benefit of doubt. They have been good to me. Making time to fix my brakes on my day off, on the same day that I called!! I apologize for my previous review!!!

The customer service was very good and they did a great job fixing my brakes within a short period. I would recommend this place for anyone who needs a mechanic.

The team at Bennett’s is awesome! My vehicle warned me that coolant level was low, I stopped by Bennett’s with questions expecting to get an appointment for them to help me out. The team jumped on it! What a relief. I need two new tires before winter snow. They have my business for anything in the future!

Got tires and breaks done. I paid over the phone to pick it up after hours. 5 out of 6 lugnuts were not tightened on one tire and I jumped on the interstate after picking it up. Brought it to a VIP and they tightened it for me said I was very lucky the tire didn't come off and there wasn't more damage. I also had just two front tires put on and was informed because my vehicle is all wheel drive you can't do that, it will damage the transfer case. Bennetts did not mention that at all and put just two tires on. I know mistakes happen but this was pretty bad.

I've been going to Bennett's for over 20 years. They work hard to get your job done quickly and accurately. They have top-rated mechanics who know their way around many, many makes of vehicles. They also understand when you really, really need help. In those cases, they will do their very best to get your vehicle taken care of quickly. They understand tires. If you need new tires, this is the place to go. They're not tied to any particular brand but will get you the best tire to fill your needs.

Dan took very good care of our family today. Our car broke down on a very long road trip. He took us in immediately and helped diagnose the problem without having to get the family out of the car. Honest help from Bennett Auto Center. Thank you!!

Dropped in to Bennett’s today with what I thought was an electrical problem. They were jam packed with cars and I had no appointment. I described my problem and owner said he would ask one of his employees to take a quick look to offer advice on what the problem was to guide me on next step. A kind man came out, patiently listening to my description of the problem. He took a quick look and found the problem, told me part I needed, and provided a temporary fix so we could safely drive. He would not accept a tip, only asking that we keep them in mind for future car repairs. Will only use Bennett’s for all future car work. Truly unique and refreshing customers service!

Genuinely sad to be making this post as I’ve had a few very pleasant experiences here. Over a year ago though, I had to have tires on my Jeep replaced and they gave me an oil change I did not ask for, nor was I do for. Not only did I find this unprofessional but as I left they gave me a different customer’s keys that they then had to come pick up. About a year has passed and a car that I previously had no issues with has needed over $3k in repairs because that very oil change was done incorrectly. They had spilled oil on the engine and o rings which resulted in my vehicle not being able to drive over 40 mph and being in the shop for months, as no one could figure out what was wrong. Please don’t take your car here.

Wonderful experience - had my car towed to Bennett's Auto Repair overnight without an appointment (emergency break down and from out of town) - I was looked after promptly and honestly - wish they could be my permanent repair shop

I have relied on Bennett Auto Center for service and repair of my personal and business vehicles for years. They have ALWAYS been prompt, professional and courteous. I would whole-heartedly recommend their services to any of my customers, friends or business associates.

I have had so many bad experiences at other mechanics, being screwed over, people taking advantage of me not knowing much about vehicle repairs to drive up the bill, being spoken to in a condescending manner for the same reason. I am happy to say none of that has ever happened with me or my family members at Bennett! Everyone who works there is so nice and patient and really takes the time to explain what's actually going on with my vehicle, without being rude or condescending about it! The lobby is comfortable, the bathrooms are immaculate, and the work is done well and quickly! Special shout out to Dan who is always saddled with my family's Shenanigans and is always so great! I recommend going to Bennett to everyone I know! If you are looking for a fair, reputable and honest mechanic, go to Bennett!!

These guys are my go to shop! A little pricey but they’re trustworthy and you get what you pay for, great service and good quality. I always recommend Dan when I go because it doesn’t seem like he just tries to get you in and out, he actually takes the time and figures out what my car needs and is willing to work with me, explaining things, and it seems like he genuinely cares about what he does! I don’t go anywhere else in town!

I went here for my yearly car repairs and inspection. This place is amazing!!! They get you in quickly, get the work done quickly, and give you an estimate that is exact. This is definitely my new place to take my vehicles. I was using the dealership and every time I told them to fix anything and everything that needs to be fixed or will most likely need to be fixed in the next 3 months or so I would end up back at the dealership in a week. The last time I ended up back at the dealership within a day because something broke by the time I pulled in my driveway after telling them to fix everything. Bennets is definitely the place to go for anyone who is not looking to get screwed over. Love this place!!!

Bennett's has come to our rescue several times! Our car has been towed by AAA and dropped off with no appointment. Somehow Bennett's would diagnose the problem on the same day and and twice they were able to repair it in the same day! This particular issue was a a cylinder that had been replaced and was still under warranty. They replaced it and didn't charge for the parts OR labor! They are AWESOME!!! (It's also the cleanest shop and has a very inviting waiting room.) Lastly, they keep you updated with timely phone calls as to their progress.

We used Bennett's Auto for the first time recently for an inspection, oil change and new tires. They did a great job, and Tom even called to see if we wanted a bad tire pressure sensor replaced. The service was great and the price was very reasonable! I would highly recommend!

Tom Bennett and his staff always provide excellent service at a fair price. They earned my business 15 years ago by refunding money they'd overcharged after quoting a lower estimate than the work came to. When Tom had the overage refunded to me, he earned a loyal customer, and he has treated me as graciously as that ever since. Most of my repairs these days are done at my workplace, but Bennett Auto Center is always ready to fix what can't be done there. My most recent visit was a full alignment. The work was done promptly and for reasonable cost. The waiting room is comfortable. Padded chairs line the perimeter, with two small desks available for office work by customers. Free wifi and k-cup coffee or tea are available. A flat-screen TV mounted on one wall can be used, though most patrons leave it off. There are two single-user ADA-compliant restrooms just off the waiting room. As in a medical office, Bennetts keeps an array of magazines and other reading materials. Various organizations advertise their services via business cards placed around the room.

I cannot recommend Bennett’s more. I’ve used them for oil changes and tires in the past and they were always great. But I had an odd noise I wasn’t sure of and dropped in. They wanted to look at it, unscheduled, and the owner dropped me back off at work. He called me shortly after with the issue and quote. After it was completed-same day-he came and picked me up. The customer service and dedication truly makes Bennett’s stand out.

My car started shaking violently for two days at any speed I went. I ended up having a bubble in my tire and ended up needing four new tires on my car because the rest were deteriorating badly too. He had me come into the shop and explained and showed me my tires so I could see for myself how bad they were. I called on July 1st, 3 days before a holiday weekend, they could hear the worry in my voice and got me in 6 hours later to change my bad tire. I came back 2 days later and got the rest of my tires taken care of. These guys fixed my car two days before a holiday weekend (I needed my car so I could drive to call 2 hours away) on a 6 hour notice and did a phenomenal job! Amazinggg customer service, very very reasonable prices, quick and great work. This is definitely going to be the place I go for any car repairs in the future! 11/10 recommend! I was talking to another customer while waiting, and they travel all the way from New Hampshire because this is the only shop they have trusted and gone to for many years!

I was very happy with the service I received at Bennett's. They could have easily told me I needed a dozen things done to my car and I probably wouldn't have known the difference. They made sure during my first visit that I didn't leave driving on my threadbare tires. When I returned for the more time consuming work it was done in the timeframe promised at a very fair price.

Before I brought my car to Bennett's, I kept having issues with my tires. I bought brand new tires from my old mechanic and he put them on, but within just a few days they were both continuously going flat. It got to the point where I was putting air in them every day. When it was time to get my inspection sticker I decided to bring it to Bennett's instead, and I'm so glad I did. This place was absolutely amazing. Charlie Buteau was the mechanic who worked on my car, and he was extremely phenomenal. Not only did he fix what was wrong with my car, but he actually explained it to me in a way I understood. Come to find out the previous mechanic hadn't sealed my new tires, and when he put them on the rim, they were both dented but he didn't bother to fix them. And when Charlie checked my other two tires, one had 90 psi in it, and the other had 75, which is no good. He fixed my car right up and was so kind and professional about it. He didn't try to pressure me into getting unnecessary things fixed, he politely explained some of the things that might go wrong with my car if I kept ignoring them, and that getting it fixed sooner rather than later would be beneficial. He wasn't pushy at all, he was very informative and charismatic. He didn't make me feel stupid for not knowing a lot about cars and he made sure I understood exactly what he did and how to prevent it from happening again in the future. The next time I need anything done to my car, from an oil change to an inspection sticker, I will definitely bring it back to Bennett Auto Center.

My husband took his truck in for an inspection and some repair work. Bennett's called him to let him know what needed to be done, but also let him know about a warranty issue on his truck that needed to be repaired by the dealership. My husband was very impressed with how thorough the information was and how honest they were about the repairs. In addition, I have taken my vehicle there a few times. Each time, I have been treated with respect. One time, I had a flat tire on a Friday afternoon. Bennett's got me right in and were able to repair the tire quickly. Another time, I needed to have my brakes checked. I took my car in with no appointment, and they were able to complete my repair in a timely manner. I really appreciate the customer service you receive at Bennett's as well as the attention to detail and the quality of repairs.