What clients say about Moody's Automotive in Waterville (ME)
Was looking for a new mechanic I won't be looking here walked in waited a few minutes and then it was my turn I asked about an oil change they were scheduling out because they were getting busy That's fine I asked what kind of oils they used they told me Pennzoil Well that's not what I use in my truck they weren't willing to get what I wanted so I said okay I'll do my oil change somewhere else or I'll do it myself if a business refuses to put what you use in your vehicle that's not good business That's not how you go about getting new customers then I asked about having my front pads replaced on my truck he says we don't do just pads Well that's all I need done he goes we don't do just pads you need to have the rotors done too I'm sorry but my truck is fairly new I'm not having the rotors done if they don't need to be done they lost out on my business no worries there there are plenty of other places that are willing to use the same kind of oil that I want and that will change just my front pads if you're not willing to work with your customer you're not going to keep your customers or you're not going to get any new ones
I have been to Moody's several times now and felt it was about time to leave a review. These guys are fantastic, honest folk. Hard to find great mechanics today like them. They care for my vehicle like it was their own. Never had an issue and now I do all my work there from oil changes to tune ups. I trust them and for me, trust must be earned. Thank you Moody's.
Had an excellent experience at Moody's. Came in looking for a second opinion for maintenance which had been quoted quite high from another shop. Trevor was efficient, helpful, and saved me a ton of $$ on repairs compared to other shop. Will be going to Moody's from now on.
I went there to get my brakes done after other places quoted me at double and triple the price. They were so friendly and helpful their prices are great also. And I got my car back the same day. I highly recommend going to them for everything!!! I know I will be from now on . Thank you so much guys
We brought our car in and I had made a mistake in the scheduling. Our car was not scheduled for service until Monday evening. These fine lads not only took the car in TODAY, they stayed more than an hour late to get it finished!
Courteous, professional and reasonably priced. I am pleased to have had these folks take care of my vehicle!
Went to Moodys to get an alignment they stated they don’t have the equipment and said town fair tire in Waterville contracts with them. So I paid moodys $90.00 and they called town fair tire to let them know I was coming. I waited for 30 mins no big deal. Truck went in and in 10 minutes it was back out. I went to the front desk they stated no issues found. I asked if they charged for that and they said no, so I asked will moodys be billed for this again they said no. So I went back to moodys and told them and asked if they would refund me since I already paid them. They said no town fair tire will bill us. I told Trevor moody they said two times they wouldnt be billed he told me they will certainly bill him. He said he would call and see if they did or didn’t bill his company. I waited a day to give him time to make the call. Mean while I called town fair time to confirm they were not billing moodys again they told me twice they wouldn’t be billing them. I called moodys today and he said he called and they did bill them. We talked I explained talked to them in person and on the phone and they said they wouldn’t bill moodys. Trevor said the front end guys don’t know what they’re doing and don’t know the deal… I told Trevor this is unfortunate he’s willing to loose myself and others that are currently customers over something like this. Hes willing to be dishonest over a few dollars. Then he said he’ll call town fair to see if they did or didn’t bill him and if they didn’t he would have them bill him. That’s a big “if” because he claimed he already spoke to them. Just to get out of refunding the money I spent for nothing. I will never spend a dollar at that business. Only put one star since it’s required to post a review. ZERO STARS is more like it!
I went in with a rear differential leak. They replaced the pinion seal. 2 days after getting it back I noticed it was leaking still. Called them they were busy so the guy took my number said he would call me back to set something up. Never got a call back. I tried for 2 weeks to get ahold of them to set up an appointment.. but never had anyone answer my call. Would not recommend
Moody’s is awesome!! These guys are the real deal and set the stage on how an auto service center should be! Bob & Trevor are down to earth, honest dudes and they are not out to find make believe stuff and price gouge you! If you want outstanding service and live your life with common sense then you will also learn to appreciate them!
Bob is such an honest and amazing guy and the rest of the crew is just as wonderful. Really lovely place, quick repairs at the best price around. My car is up and running beautifully now, thank you guys so much!
Fair price, great mechanics! Not tecs! Old school smarts and manors. Did the job for me on the spot,and didn't take thier time. Saved my job! Definitely going back if I need help.
As a single older woman I'm always super nervous about interacting with a mechanic due to years of gut-wrenching experiences and being nearly in tears all the way home. Not anymore, not ever again!! I am so impressed with Moody's Automotive where I feel trust and appreciation over the way I was treated. The great repairs (lots of them), the fair pricing, and the excellent, personable customer service I experienced at Moody's proves them to be above all the rest. Thanks to Trevor and Rob, I saved 30 grand on a trade and feel like my car can go forever! It's Moody's for the Win folks!! Don't sleep on this gem ; )
If you’re looking for a small local mechanic that won’t screw you over or treat you like a moron, then Moody’s is the place for you. I had a couple frozen tie rods that they were able to fix in 20 mins without even trying to upsell me on new ones. Love that for me. I’ll def be bringing my car here from now on!
Moodys: These guys are the real deal. I’ve tried a bunch of the “chain” tire and repair shops. I’ve been to the corporate managed stores that are more interested in draining your wallet than draining your oil. Give Moodys a shot. I guarantee you’ll be back to see Rob and Trevor. These guys are old school.
Bob and Trevor at Moodys were incredible! Highly recommend them if you need work done.
I had to have my truck towed to their garage cause it needed a handful of things done and wasn't drivable, when I called they were super friendly and talked to me like I was human being and could start working on my truck quicker than any place else around could. They made the whole process super easy, kept in good communication the whole couple weeks they had it, AND were very affordable. I just got home with my truck and it drives great. I'm a very happy customer and will absolutely call them again if I need anything my family mechanic can't get to.
Thanks again guys, I really appreciate your help with all that needed to be done!
I consider Moody’s a great find! I was looking for someone to do a walk-in inspection and several places in different towns told me that no one does that anymore. Until one guy mentioned Moody’s in Waterville! I’m so grateful! Not only did they do the inspection quickly but I enjoyed conversing with both proprietors—father snd son—who were delightful. Getting my car inspected has never been so easy and painless! I highly recommend Moody’s Automotive!
If I could reasonably give zero stars I would. The only good part of this experience is that they actually completed the work and it was done within 3 days. The quote i was given over the phone initially and confirmed the price of twice(!!) Was doubled after i actually dropped my car off and they got to work on it. The desk lady needs to be retrained if she cannot order the correct parts the first time. VERY disappointing from a new mechanic to waterville. I was really hoping this moodys would compare to the lewiston or augusta ones but this was is FAR inferior. 0/10 steer clear and try out a local, not chain mechanic.
Edit: So glad to know the other locations are unrelated to you! The visual inspection will for sure help you properly assess client issues and offer more accurate quotes to your future customers. If the quote was even close to accurate in price the first time, I would not be upset because I would have been prepared to pay that amount. I wouldn't have agreed to the drastically changed price if there were other feasible options at the time. Unfortunately, most people don't have the ability to pay for a tow to another shop, so going somewhere else is not always a choice... that's why people call ahead to get a quote so they know where to choose to bring their vehicle! I hope going forward you do better.
Had an appointment to get my Civic undercoated with Corrosion-Free. The price was very reasonable, staff was friendly, job was done ahead of schedule and done well. Very little overspray in understandable areas. He seemed genuinely to believe this was a good product and I'm excited to see how it works.
I needed to get my inspection done, being a first time car owner it was pretty overwhelming trying to find a place to go. I found Moodys Automotive and I'm so glad I did. They took me right in, no appointment necessary, within 15 minutes my vehicle was inspected and I was back on the road. The staff was very friendly. I would definitely return.
After reading reviews on Google and seeing how many folks recommended Moody’s on Facebook, I decided to go there for an oil change and state inspection, which are both walk-in services, btw. Their customer service was spectacular, and they made me feel at ease. Above all, they are honest and more than reasonably priced. This will be my go to place for any/all work needed.
Moody's is that auto repair shop you dream about. I recently moved to Maine and needed a new go-to auto shop. Moody's is it! They have SUPER affordable services like oil changes and state inspections (no appointment needed) and rust protection. They were also very helpful in coordinating getting my truck towed from my driveway to their shop. Need a new auto shop with great service at a fantastic price - Moody's Automotive is it.
I'm always afraid to go to get my car worked on as a young woman, because I have been ripped off before. However, Robert Moody was extremely helpful and explained everything that needed to be fixed on my car in detail. Ladies no need to worry about coming here and getting ripped off, or being confused as to what's going on with your car. Will definitely be returning. They have fair prices as well as great treatment would recommend.
A friend recommended Moody's to me as I needed to get an appt. quickly. They made that happen and had my car back for use when I would still be waiting to get in other places. Thanks for getting me back on the road. I do live 40 minutes away but would return again for sure.
510 Kennedy Memorial Dr, Waterville, MEAuto parts store
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