Not the best customer service nor ordering parts flow. Not just one counter person multi. Left us pretty frustrated. I dont like to stand at at empty counter when I can hear chit chat in the back though I realize there are parts to be organized and ordrrs pulled but as we depend on you to get it right you depend on us to come back.
Logan was great to deal with and took her time to make sure I had the right parts etc. Thank you for everything today!! Highly recommend dealing with Logan.
When I went into O'Reilly's today the worker John was very rude to me not once but twice when I was picking up stuff that was order for my old man.. walked out without what I needed because he said I didn't know what I'm talking about.. so when I came in the second time with my old man he was very arrogant.. This is not the first time this has happened so just going to go see Justin in farmingdale for now on..
I called in for a part and they said they will have it by 1pm. I was there but they refused to give to part to me. I am pretty sure the attitude I get from them was because of my middle eastern look I have and my accent. They are nothing but horrible people out there.
Ordered parts at 9 am that they said were in stock. Went to pick up at 9:30 said they weren’t actually in stock but would be at 1:00 said okay fine wouldn’t let me pay for them then now at 2:00 after waiting for almost an hour for service they said they had someone call at 11 and they sold it to them instead. Wouldn’t recommend them unless you don’t care about getting the parts and service you need
Zack, Lisa the whole team here is a grand slam for parts service. Really nailed it with my stranded alternator r&r assistance at the ex132 truck stop. - Brandon, All Tuned Up Garage
Had them replace 2 batteries in my truck. Ran into an issue with one of my cables, they went and got a mechanic from VIP to check it out and were able to fix it without any new cables or parts. It took almost an hour for them to get everything done, and then the mechanic told me to pull around into bay 1 so he could clean out my air filter. He had noticed it while working on the batteries, and thought it should be done ASAP. No charge, and excellent service.
Had a headlight go out and went to the store in Waterville. I would like to thank Nathan and Roy. They cheerfully put in a replacement bulb for me. Excellent service.
These guys bailed me out big time having exactly what I needed that nobody else stocked if not for them I'd not be riding my bike today cause they had a self tapping piggyback drain plug that I was able to use along with metal puddy to repair and fix worn out threads so I'm thankful to have had them keep me riding instead of waiting for that plug to come in from Amazon!
Very polite and want to help you get the right parts for your vehicles. Ask about oil viscosities and which brand are best for your car or motorcycle. They will help you!
I was quite impressed by the Waterville O'Reilly
Had my new snow tires put on. They checked my vehicle over alerting me to some items I had missed. Good service and professional 👍
Noah at the O'Reilly's at 337 Main St in Waterville was a great help. Starter died on my truck in the parking lot, came out to check the battery and starter and chit-chat. gave advice on what he thought it was, and with further returns into the store for various items needed to change the starter, Noah helped me several other times. Got the starter changed out for a new one, and all is well.
Great people work here and I trust them have had good luck buying my parts here anytime there was an issue they resolved it quickly I have nothing but good to say about O'Reilly's in Waterville.
Wonderful customer service by clerk and Garryt who replaced light on vehicle within first five minutes thete. Polite and respectful. Will come back for oul changes and inspections in future. Thank you. Tammy
The guys in there were wonderful. The weather is nasty and on the way home from work my windshield wipers broke. They helped me find the right one for my handicap accessible van and came out and installed them for me in the parking lot in the freezing rain. I'm thankful they were on my way home and such great, friendly helpful young guys
Chris stayed after closing on Thursday March 5th to help us with a broken snowmobile trailer. After selling us supplies he spend extra time on his own to lend us his tools to get us back on the road. Give the man a raise and promotion - you rarely find such service anymore!
Honestly when it comes to getting parts for my subaru, they have by far been the most inexpensive. Service is great and people are awesome! Would give 5 stars if they had the items I needed on hand instead of needing to have them shipped in.
they stock lots of regular parts as well as less common parts that most places would have to order. great tools with a awesome warranty. tool loaner program is free. lots of good advice is also free. great place awesome customer service. before you buy tools at harbor freight check them first.
The parts are affordable and the customer service is on point. Thank you for helping me. Also- your VIP manager is quite the worker- an asset to both companies without a doubt. Thanks again!! I genuinely appreciate having service, parts and prices I can trust!!
Go to Waterville.
Reese, Ben.
Awesome help, knowledge with hometown. Great personalities.
These two know it, or will take the time.
Two special employees!
Management material, not like the zero in Winslow, Maine😘❤️
Allan is a joke, and needs Joker make-up!
Have another cigarette!
Friendly and helpful. Price is rite also and they have a nice selection on things for the inside of yohr vehicle as well. Such as seat covers and plate covers and decals.
Lo e this place. They ha e been open every time we needed to go to a parts store. May be little higher in price. But when everyone else is closed. O'Reilly is open. They are and will be your friend. When in need see O'Reilly
Sold me a part that fell apart when taking it out of the package. The kid behind the counter wouldn't repkace it. Told me to super glue it. I said how about not selling broken parts. Wouldn't replace or refund my money. Horrible place. Reciept says his name was Ben but not sure if it was accurate.
510 Kennedy Memorial Dr, Waterville, MEAuto parts store
Website
