Ace Tire & Auto Service in
Waterville (ME)

Guy that towed my car hasnt seen a tooth brush in 20 years. Unreal breath dude

I showed up first thing in the morning right after they were opened since I had been driven to work with low air over the weekend, and I didn't know it's required an appointment. Silly me, I should have called first. But it's a good thing they were available for the service at 3 pm. I'm glad that I got it done on the very same day 😃 got both of my tires fixed and an oil change.

If you are considering using this shop, please think twice. I brought my Audi in a few weeks ago just to have someone let me know all the major components were still looking and running well. I wasn’t getting any symptoms, just wanted to make sure because we had a long drive coming up. They had us pay the $115 and told us it looked fine. They specifically said the spark plugs looked great. And not even 24 hours later it began to choke and sputter on the highway leaving us stranded waiting for a tow for two hours, missing work. I took it to a different shop because I figured this place missed whatever it was the first time. I got a code for cylinder 3 misfire and replaced that ignition coil. Didn’t fix it so we replaced the other 3 ignition coils. Didn’t work so we replaced the third cylinder fuel injector. Didn’t work. So we were so puzzled and completely out of money at this point when our mechanic dismantled the engine to check the spark plugs himself. He said, and I quote, “they were coated in oil”. The only other place that had just checked my spark plugs was THIS PLACE. Before ANYTHING was actually wrong with it. So this place either carelessly spilled oil into the plug wells, or did it intentionally hoping I would come back. They saw I was nervous that something could be wrong with the car and personally I believe they did this intentionally. Possibly because I asked if they would let us do half down and pay the rest in a few days and they said no, but I ended up paying right there so I could get my car. I paid for these people to later cost me over $600. So I would pick another shop if I were you.

Didn’t get service, but a driver of theirs almost hit myself, my toddler and newborn pulling aggressively out into the road. They would have hit us head on into my toddler and I’s door side, I had to swerve out of my turning lane very quickly to avoid them. happened by wendy’s in waterville. be more careful.

We had a commercial client who was stuck on the side of the road with a flat tire on his way to a job. We called Ace Tire & Auto Service to find out what their availability was and they contacted our insured and helped him come up with a solution that would allow him to get to his job site with just a slight delay. Superior service! Thank you for helping our client have a successful day after a less than fun experience. Much appreciated.

I just called a few dealerships that send their vehicles here to be repaired and I told them what this place did. And Do not send your vehicles here! They were shocked and also not surprised. I bought a part for $25 and fixed it myself in 15 minutes mind you this is something they were supposed to do. Come to find out I still have the original part on the vehicle that they replaced. And they charge the garage where I got the car from $350 to do nothing!!!!! I can prove it!!!!

Charged $70 and only changed a headlight bulb. I went in expecting to replace the headlight assembly/ harness, and was told over the phone when i scheduled my appt if it just ended up being the bulb they would use the one i already had purchased. Left it in the cup holder and they did not use it, but instead charged me for a new one. Would have been nice to know ahead of time instead of being told totally different over the phone.

Out of towner needed a quick tire repair and these guys were great. Friendly, fast, and good price. Can’t ask for much more.

Oh my lordt they have a VW guru!!! I was going to a patch job used vw place in Benton - until it got unsafe and didn’t feel like getting into a wreck, I was lucky enough to find Ace Tire!! Thanks for this place, I’m safe!!

I recently had Ace Tire and Auto Service work on my Ram ProMaster, and I couldn’t be happier with the service. Their close-knit team works seamlessly together, creating a welcoming and efficient atmosphere. From the moment I stepped in, I felt like I was in safe hands. They addressed my vehicle’s issues promptly and professionally. I highly recommend Ace Tire and Auto Service for anyone needing automotive care!

Expensive! Quoted me almost DOUBLE for a repair. Customer service was great though! I was able to set up an appointment online and correspond with someone on a Sunday! If it weren't for the price, I would've rated it higher.

Great people to work with. I've used the towing service and repair service and have always had a positive experience. They are very up front with what your vehicle needs for repairs and communicate throughoutthe process. Would recommend to anyone looking for reliable and trustworthy mechanic service.

The last time I had service from Acre Tire was January of 2023. At that time my caravan was leaking brake fluid and I didn't have the time or the expertise to diagnose this properly myself. I was dealing with a family emergency at the time, so I took it to them. They got the caravan in diagnosed it, called me with what they found and the price for the repair. I got my caravan back the next morning. Everyone was polite and did a great job! I recommend them to people that are looking for a good mechanic in Waterville.

I had to give this place a five-star rating as their customer service was outstanding. It was a cold rainy day and I was just visiting for a couple weeks from Texas on that cold front blew in all four of my tires dropped drastically in air pressure. I stopped in and they aired all four of them up and did not charge me anything now I know some might say it's just air and didn't really cost them anything. But they sent someone out in the colds and drizzle just to help someone out someone that was only their visiting and not a customer. For that this place definitely deserves a five-star rating fast friendly and great service I would highly recommend them to anybody buying new tires or having any kind of auto services done.

Great local shop - excellent service, honest mechanics, and competitive pricing. I’ve had body work, service, and minor repairs done here. Each visit has exceeded my expectations. Looking forward to bringing my Audi back next time I’m in town.

On our way to our vacation in Bar Harbor our car started making a weird sound. We called Ace Tire and they got us in right away on a Friday at 4. They were able to do rush the parts and fix the car for us to be on our way! 10/10 on service and friendliness! Thank you!

Ace Tire & Auto Service is one of the good ones that you can trust. Straight forward professional service from the first contact to final result. Reliable service and quality work that we can depend on. They have been recommended to us and we can highly recommend them too!

We had a blow out on 95 N before the 120 exit, I had my two kids. Thankfully no one was hurt and no accidents caused! But the tow truck driver was prompt, friendly and and accommodating! The team at the service location helped us understand different price options and gave us no hassle! I highly recommend!!!

I called for a battery replacement and got an appointment for the next day. The vehicle was taken in at the appointed time and the work was completed promptly. The staff were all wearing masks. The desk clerk was polite and professional. Thank you for your service. Alan Johnston

Glad my neighbor recommended this place.. Minah (sp.?) is a valuable customer service/front desk employee for sure. This garage gets the job done🔧🪛⚙ Mechanics completed a light, but important task at a reasonable price. I recommend Ace Tire🏆

I have had repairs done by this shop in the past and they had treated me fairly. This time repairs were done without consulting us. Temperature was reading fine when we brought vehicle in when we picked it up it only would get to 140 degrees. Brought it back and they put new thermostat and actuator in without calling us. Just alot of unnecessary stuff they didn't want to own up to.

My experience at Ace Tire has been one of the worst of my life. When I brought my car in it drove fine-- when I drove it out it was broken. As soon as I left my tire came clean off and the car body dragged along the road. I was forced to stop in the middle of the road. If it was a busy road, I would have been hit, and my friend and I could have been hurt or even killed. When we spoke to the mechanics, they said they had simply forgotten to tighten the lugnuts. How could professionals have forgotten such a simple thing?! When I spoke to the manager and asked to be refunded some of the cost, he told us that nothing had happened, and never really apologized or even asked us if we were ok. He only gave us $100 off, but even that was a struggle-- when I said I wouldn't be returning, he said there would be no point in giving us a refund then. We were supposed to take a trip to Montreal, but now I don't feel safe driving my car, and have had to cancel my trip and have lost the money I spent on hotels. Unbelievably awful experience. Never go here. They do not care about the safety of their customers.

When we just moved to Waterville, we went to them for some repair. They never show you the parts and say they threw it in a box of old parts and don't know which one is yours. How convenient! Second and last time we went to them, they had to call the parts supplier. Both my husband and I overheard clearly that the part cost 100 bucks and after the call a few seconds later, the guy told us only the part costs 400 bucks. We left! BEWARE - they will SCAM you big time. Update: Of course, you won't be happy with the review. If I got scammed by 2 garages, it is my duty to report it, whether you like it or not. People need to know or you guys need to start being honest. This is hard earned money that people spend at your place. Fortunately, we were able to find someone honest in town and used his services ever since. By the way, we used your services in early 2017 when you still had your car dealership.

Tried to change me for work I did not ask for and they didn't ask me before they did it. Also tried to tell me my brake light was out and wouldn't give me an inspection, only to get it home and find out there was nothing wrong with my brake lights. Went back a week later having done nothing to the light and they passed it and charged me again for the sticker. Not a happy customer, I would give 0 stars if it let me. I do not recommend!

I ended up going off the side of the road and messing my car up pretty bad. This tow guy, pulls over and offered assistance. So nice. He was great. He brought my daughter and I to McDonald's so we could wait for a ride home, and he brought my car to their shop. The shop guys were so nice and helped walk me through the process (I've never been in a car accident). Answered all my weird questions. They were super quick about working with the insurance company and getting my parts ordered right away. The office called me to give me updates and progress statues. These guys are great. I'd do business with them more often if I lived closer.

These guys are just amazing! couldn't ask for better customer service. I've had a rough time with our car over the past month or so we were in an accident they worked with our slow as he** insurance agent to speed up the process of getting our car back. I then brought it there to get an inspection after paying for repairs I was all good except for a tire that wouldn't pass. I didn't have any cash left to get a new one so they found me a used but good one out back and gave it to me only charged to put it on.. last week my power steering return line got a whole in it. my wife had to drive to work that night and I was nervous she wouldn't be able to get there. I called them up and explained the situation to them they had me bring it in and had it fixed in just a few hours. These guys are FAST Friendly and Honest.

I actually own an auto repair facility/gas station in the Boston area and these guys saved me after I got a flat tire on 95 right before their exit. It was 4 o'clock on a Friday but these guys did not hesitate to help, even though they were busy. I would not hesitate to get my car worked on there, even though like I said, I own a similar place. I read some of their reviews and I would say take the bad ones with a grain of salt, it is not easy working on people's cars and keeping everyone happy. Happy to know there is a place away from home who is honest and can help if I'm in a pinch.