What clients say about Fitzpatrick's Towing & Auto Service in Morehead (KY)
When I picked up my car the thermostat heat and fan was turned up to high. WHY????? Then had an issue starting!! Most importantly engine running was awful . Engine wasn’t that bad when I pulled over and called for towing! My mistake was allowing it to be towed to their garage !!!
What should have happened WAS garage should have CALLED ME AFTER DIAGNOSTIC TESTING AND LETTING ME KNOW THE COST BEFORE DOING WORK which ended up a waste of 500 dollars. This place CANNOT DO ENGINE REPAIR especially anything major WISH I COULD POST A negative star because one is more credit than they deserve
Had tires put on was quick about it was happy to have them put on take off and now service awd is on wasnt on before tires installed ok whatever maybe bad sensor get the sensor next day mind you we drove it home go to change the abs sensor and 3 out of 5 lug nuts was stripped and one loose and vehicle still messed up
Highly recommend! We first took our truck to another mechanic who charged us and 2 days later it was messed up agian so we called Fitzpatrick, they were affordable and even brought our truck to us when it was fixed since we lived close by and it was our only vehicle.
I made an insurance claim after my vehicle was in an accident, and at first this mechanic seemed professional—responses within a day or two, polite, and willing to help. But the moment my wife and I paid the full deductible, he completely disappeared. No updates, no answers, nothing.
Our car sat in his shop for almost 7 months with virtually no communication. I understand not being able to work on the car until we gave him the deductible, but we texted him multiple times over several weeks at a time with zero response. It wasn’t until we finally threatened legal action, then magically, the car was “ready.”
When we picked up the vehicle, the inside was still covered in glass shards, which is not only lazy but extremely unsafe. After nearly seven months of being ignored, this was completely unacceptable.
The entire experience was stressful, unprofessional, and felt incredibly shady. If you value communication, honesty, and basic reliability, look anywhere else. I would never trust this shop again.
Boot Ranch in Morehead called on me today when I parked there for the no Kings protest the driver was very rude and hostile for no reason when I try to talk to him.
Went to get my brakes and rotors changed before a long road trip. I had texted the mechanic stating what i wanted done to my car and if i could get an estimate on the time and price. He gave me a turn around time of one day which is pretty standard for a simple job like this, however he never gave me a price estimate. It was only when they called me to tell me the car was ready that i was given the price. i never met the mechanic and only spoke to him over text messages, which he seemed to send whenever convenient for him. When i got inside my car, sitting unlocked in the parking lot, it smelled of heavy cigarette smoke (i don’t smoke.) Overall it seemed like an ok job in the mechanical side of things, however i am extremely displeased at the lack of communication and smoke smell that now lives within my car for the foreseeable future. I have never before gone to a mechanic to get my breaks and rotors done, always doing them myself, and now i can say for certain i will never be doing it again! extreme waste of money for a job that should cost ~$300 in parts and a max of 2 hours of work.
You’ll be lucky to get an estimate and if you do, you’ll be paying way higher once you actually go and pick up your vehicle. There are many signs on the outside and inside stating that they accept Afterpay, but they don’t. it seems like nobody knows what’s going on and only one guy is able to check you out, everyone else seems to think they can’t touch the register or computer so you have to wait around for one person. I have no idea what is happening either all I know is it’s expensive and they are not completely transparent when it comes to pricing and payment methods.
Do not trust this garage or the owner. He prices something out and goes back on his word. He has outside mechanics coming in to run the shop and they have no idea what they are doing. Hard working people deserve better than this.
I told him what my car was doing and could he please fix it. He gave me an estimate that I agreed to. When I picked it up several days later he charged me over $100 more than the estimate. Got the car home and it was doing the same exact thing within 2 days. I tried to get ahold of him and he never answered my calls or got back to me. So I'm just out money and nothing got fixed. I feel I definitely got taken advantage of and swindled out of money. I dont recommend at all.
Fitzpatrick towing quickly helped us out when our Uhaul died on the road in Morehouse, KY. They were kind, quick, and even gave us a ride to our hotel. They went above and beyond to help us and I very much appreciate it!!
Got stuck on the highway in a U-haul and we got driven by them to our hotel for the night, amazing service, amazing people, couldn't recommend them more.
I want to give a BIG thank you to this young man for saving both my mom and I on our vacation trip. I will have to say a bad experience turned into the best experience when he saved us. I would recommend him a 10/10 hands down. Thank you.. Alabama girls!
Great service! Very fast. I dropped off my company vehicle for front brakes and rotors, and they called back a couple hours later with it ready to go! Their prices are very fair, as I know how much the rotors for my vehicle costs. They actually were $300 cheaper than Midas in Florence KY, that replaced them last. Midas, rotated the tires for "free " unnecessarily, and didn't realize that the front takes less tire pressure than the rear. Lol. It drove wishy washy after their service. Not at Fitzpatricks. They did exactly what I asked for, and called to ask if I wanted any tire services before proceeding with any. They informed me that I need tires yes, and that they can have them here Monday morning. Once again. Great service. Brakes are smooth as silk now when stopping. They were shaking my coffee outta my hand before! Thank you Fitzpatrick's!
Horrible place. Didn't know using zip ties to hold up a carburetor was REALLY the smartest thing. Nothing better than spending 1000$ just to leave with my vehicle worse
EDIT : Spoke with Kevin(the mechanic) today. I think he truly wanted to do me right, and while I still dont understand why it hadn't had these issues before, I dont think its Kevin's fault. Raising my review.
Disappointed to say the least.
I'll start from the beginning... called them up about my vehicle rough idling. They said they had a cancelation so I rushed over, they looked at my vehicle right away, immediately began diagnosing, and I thought wow these guys are on it!!
I left, 15 minutes later got a call and they said they had figured it out, there was air leaking, and they needed to install a gasket. It would be roughly $150. I asked them if they have to remove the carb to place the gasket, and they said yes, so I reply, well can we clean or replace the carb at the same time? They said if we have too, but this could fix it..
They call back about an hour later, and they said its not running great, and we should change out the carberator. They were so helpful, told me everything I needed to buy, and that I would save money that route. They were unable to give me a cost though, they just install the parts. I thought to myself, it was only $150 for the gasket, so it couldn't be much more to do the carb..
I picked up my vehicle and was slapped with a $612 bill (+$500 for the carb). The gasket alone was $100 (they said they had to buy a whole pack of them).
I feel like I was swindled, what started as a $150 fix turned into over $1000.. money I do not have.. I wish I was given an estimate.
Now, a week later, I am driving an hour from home and my vehicle won't start! It never had this issue before, and 2 days after I pick it up it won't start. I call the owner, who also owns a towing service, and the tow truck is 3 hours out, but he did offer a tow, to which i rejected in lieu of AAA. When I dropped my vehicle off.. they kept it for over a week, I called in to get an update and the lady said they had done nothing to it, that It was fine and she didnt realize I didnt get called because she was on vacation.
Overall, just disappointed. The folks were so kind and respectful, but I feel taken advantage of, and now have a vehicle that may not start when im away from home and $1100 in credit card debt.
One of the few business owners I've met that went out of his way to help me in every way possible with my vehicle. No hassle with towing, the body work or the mechanical work. For the amount of work needed done it was extremely quick and my vehicle runs better than it did when I bought it a few years back. THE place to do your business.
The best car service I have ever had! My car was having trouble and they figured it out and fixed it all in one day with very reasonable prices!! I will not go anywhere but them when I am in the morehead area!! if you are a college student and have any car issues, I highly recommend them, they will not disappoint!!
Had a flat tire couldn't get tire off. I called Fitzpatrick's and an employee was there in 15 minutes to put spare on. He offered to provide a tire if we wanted to meet him at the garage. We had already made other plans for the replacement but were very glad they have the facility to provide those services if you need it. Thanks Fitzpatrick's for your help!
I can't recommend Fitzpatrick Towing enough. My car suddenly decided to die in the hotel parking lot I was staying at...on a SUNDAY. We were directly across from a garage, but it was obviously closed. My boyfriend found Fitzpatrick's Towing online and I gave him a call. He was on another job, but he stopped by the hotel later to look at my car. He said that it was the alternator, and that he would send a flatbed to tow it to his shop. THIS is when the panic starts in, as you watch your car being towed away. WHAT is really wrong with it? Is it MORE than just the alternator, and HOW MUCH will it cost? An arm? A leg? Firstborn child? All three? We've all watched those movies about people traveling and what happens when their vehicle breaks down in a strange town. Especially women, who don't always know much about engines.
He replaced my alternator (OEM), the belt, and my taillight. He happened to notice that it was on while he was driving past his garage, and went to investigate what was going on. Would any other mechanic do that, or just let it go until...whenever. He also noticed that my upper radiator hose was "soft", but couldn't find the corrct replacement, so he made a couple cuts, changed out a bolt, and made it work until I got home. He did all this, for an extremely reasonable price, within a reasonable amount of time. Again, I can't recommend Fitzpatrick Towing highly enough.
If you live in Morehead or any of the surrounding areas, Fitzpatrick’s Towing and Auto Service is where you should go for any of your vehicle’s needs! I called around to every establishment trying to find the best prices for good service, and Fitzpatricks gave me a great price for incredible service. They replaced my brake pads, rotors, and my main and serpentine belt. They got me in quick, provided great communication every step of the way, and got my car back in great shape. As a woman, I am always worried about getting taken advantage of, but they were sure to give my car a good look over, gave me recommendations for future maintenance it may need, and only replaced what needed replaced. This is the place to go for good, quality service from great people. My husband and I will be going here for all of our auto service needs!
This place is awesome. I was moving my daughter in for college from Lexington. My vehicle broke down an exit before the Morehead exit. He sent a guy out to try and get me going to keep my cost down but couldn't. He towed my vehicle in, jumped through a number of hoops to find the right part, and got me up and running! The price was beyond fair and he kept me update every step of the way without me asking. Highly recommend this place!!!
Some buddies of mine got stuck in a ditch smack dab in the middle of the woods as it was getting darker. I tried my best to help, but to no avail, so we had to call for help. My buddy found Fitzpatricks, and they responded in no time despite being almost an hour and a half from our location. Workers Caleb and Lesley (apologies if either name is misspelled) arrived to help us out, and quickly got to work. We were free of the ditch sooner than we could realize, and Caleb even gave us some pointers on what damage the car may have sustained. Without their help and dedication, we may not have gotten back home from our vacation as scheduled. If you ever call these guys and Caleb and Lesley show up, just sit tight and don’t worry about a thing, they’ll get you out. Thanks again Caleb and Lesley, you both helped us out more than you can imagine.
The best tow company there ever was. Astounding prices, nice people, hard workers. Do not consider any other towing company for any of your troubles. Fitzpatrick Towing and Auto will get 'er done.
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