If you ask them to do services and drop your vehicle off they will only do the ones they want. Not the ones you asked them to do. Then if it requires a little bit of work you can expect it to be half done. Just slammed my tailgate back in instead of ordering pieces to fix it. Then the same old excuse you always here “you have to go to a dealer for a bolt and bushing”
I had my 2015 fiat towed in ($183) to have a crank shaft position sensor replaced . They told me that it called for 1.4 hours which would be about $140 . The car was put up on there lift and inspected by the mechanic . I was then told the mechanic will not do the work because it would take to much time and he won't make enough money for his work . He took the fiat off the lift and said I won't do it . They gave me my keys back and told me , " sorry for your inconvenience ." This is 100% not okay . I had to come out of pocket for the tow truck to bring the vehicle there and I missed an entire day of work and the only thing you can say is it was inconvenient for me . You took the job finish the job . It is not my fault the amount of time you get is predetermined by a system designed by your profession . I had made the appointment for the first 2 weeks before so you had plenty of time to tell me you didn't know how to work on a fiat . Which is the excuse you tried to give me when you told me take it back . You said no because it wouldn't pay you enough . The thing that has me the most upset is the amount of money I am out because of them telling me to bring it in . Major brands is 100% unreliable and definitely untrustworthy . There is zero accountability in the shop as well . Morehead Major Brands is a shop to avoid
A1 service. They have decent labor rates. Their work is professional and they are 100% family friendly. This veteran will be back to have my cars serviced here in the future!
We called on a Tuesday to see if they had the tires we wanted, they had to order them and said they would be in by Thursday, but recommended we come in on Friday. They don’t take appointments, the shop opens at 7 and they start pulling cars back at 8. I arrived just before 8 and was concerned with how long the wait would be, as the parking lot and waiting area was full, but was pleasantly surprised that they called to let me know they were done (I had walked to the library) by 11:20. The prices are competitive with big box stores, and service was great. They said I could also get my tires rotated for free with oil changes to keep on a schedule, I don’t know if this is offered to everyone or just because I bought tires there, but a good deal!
Honest service We had broke down on interstate which required being tow to this service center (high recommended by tow service company) and I could not be happier. The sales rep (Ryan) called and told me about the codes showing up on our van and all where related to spark plugs so we talked price and how long it would take because we were headed home (about 400 miles to go). I told Ryan to go ahead and do the work and he said he would call when it was done.
My family and I walked around a shopping center to pass the time and before the estimated time was up Ryan was calling back to say it was good to come pick up. Once we got to the service center he told me that the tech and written down the codes and cleared them and they didn't immediately pop back up and it wasn't acting up either. The tech was able to live view the engine data and drove it down the road to double check and nothing still. I was super happy to hear this news and see the bill as it was not the amount we first talked about but way less. They were honest and didn't just take my money for nothing or do work what wasn't needed. I drove our van all the way home with no other issues.
These guys really helped me out, My vehicle broke down 200 miles from home in the hotel parking lot across the street. I needed my alternator replaced. They went to the hotel and brought my vehicle to the garage. They had my vehicle in quickly and had me back on the road a lot sooner than I expected.
I honestly expected to be taken advantage of when it came to the cost. But it was a reasonable price
I had a wonderful experience during a very trying time. Had a flat traveling thru and they fit me in during a very busy day. They were professional and caring during the entire process and got me on my way in good time. Highly recommend!!
If you care about the condition of your wheels, DO NOT HAVE TIRES MOUNTED HERE. They are nice people, but they do not care about not damaging your rims. Their tire changer will damage the barrel of your rim where it holds the wheel in the machine. They will also drag/drop pry bars and tire spoons over the face of your rim and scratch it. Does your rim have stick on weights? They will use a screw driver to pry them off, thus scratching the rims even more. Just go somewhere else.
Had car towed there it was in limp mode, they said throttle body, 400+. Next two days car doing same thing. Took it back, now manifold runner control valve. Following week, still limp mode. Took back for 3rd time on same issue as beginning, said the throttle body they put in was bad. Picked up, following week exact same issues!!! Called back just to have 2 "managers" say, " bring it back"??. Really after 600+, you had 3 chances to fix. I wouldn't trust this place to put air on tire!!!! Very poor customer service!!!!
My spouse went there to fix her car. She paid $500 for repairs, and when she came to pick up the car, she found out they didn't do half the repairs she was charged for. They fixed the visible issues like the window being stuck, but they didn't fix anything to do with the main issue, which is that the car wouldn't start. They claimed it was running just fine on the phone, but they clearly didn't even try to start it. My spouse had to go back in and ask them to do ALL the repairs she was charged for, and the mechanic who spoke to her had the nerve to ask for $300 more, claiming he discovered another issue. This mechanic admitted that the employees were supposed to check for this issue before quoting the final price, and they didn't.
Major Brands didn't offer to refund any of their services for this unacceptable performance. Matter of fact, the employees didn't even offer an APOLOGY, and those are free!
Don't bother coming here. They just want to rush you out the door, and they don't care if your car is safe to drive. This place is a lawsuit waiting to happen.
While traveling from WV to TN with my elderly mother with dementia I experienced a flat. Cave Run Motorsports at the next exit recommended Major Brands and aired up my tire to help me make it there. I had aired it up at the gas station off the exit but was loosing air fast. Major Brands staff took excellent care of us and the tire. They made me feel they cared about our situation and got us back on the road in a little over an hour. Thank you Major Brands and sales rep Michael Wood for being hospitable, and professional and providing excellent service!
If there was a no star option I'd be tempted to hit it but there was ONE nice guy at Major Brands that brought me home after my car broke down and got towed to them. He deserves a raise. But other than that guy, the business itself is a complete mess.. Before I had my car towed there I called to see if they could fix it and they told me "yes if they couldn't get to it that night they'd get to it first thing in the morning." I called at 2 the next day.. nothing.. 4:30 "nope, still busy but they will get it in the morning" It sat there for 2.5 days and they couldn't even tell me what was wrong with it or how much it would cost. They just kept telling me they got busy. I have no idea why they'd take more cars than they are able to fix. They need some sort of organization! People need their cars back! I had to call in from work the first day and decided to walk and then take the bus at 4 am in the rain the next 2 days. Because had I not, I would of lost my job. People are relying on you guys to take care of them in a time of crisis and you guys dropped the ball on this one and are apparently notorious for it. Do better guys.. You need a system that works! In the end.. I had it towed to Jason Stevens on main and he had it fixed the very next day and dropped it off to me at my house..
After a debacle with Tim short they got my vehicles issue deduced and fixed in just 2 days. Will return. Have been multiple times every time, I'm informed about a price and about the service before it happens. Sure, sometimes they forget to call you. However I cant blame them for being so busy when they do such good work and don't charge an arm and a leg. I would imagine everyone in the local area is trying to use them for any service they can.
I stopped here with a nail in my tire on a cross country trip, they were very busy but worked me in so I could safely continue my journey. I appreciate the team here, they were so nice and did great work. Thank you for getting me and my family back on the road quickly.
We were in Morehead to visit some family when a tire sensor indicator showed low air in a tire. We stopped here and they visually checked the tire and recommended due to weather changes that we add some air and see if it leaked. The tire was fine and they didn't charge me. Honesty is my favorite trait.
Terrible place, people don't know what they are doing. Charged me over $100 in "repairs" and didn't fix a single thing wrong with my vehicle. My gas gauge stopped working properly unbeknownst to me at the time; took it there and they did $120 in repairs that didn't fix it then finally charged me just to fill up the tank. They are professionals they should've checked the tank to make sure! After they called me to tell me the engine is running again I asked if the gas gauge was working properly and they said yes even though it's still not working properly! When I tried to voice my grievances I was giving inactive phone numbers and put on hold and forgotten about. STAY AWAY
I was driving home to Illinois this past Thursday, and my truck battery died. I was at a local gas station/liquor store and the store owner suggested calling this auto service to see if someone could help me. Jason, the assistant store manager, listened patiently while I told him what was going on, assessed from what I was saying that it was my battery, and then came to my rescue bringing a charger to charge my battery to get it started. I then drove to his shop, where he and his servicemen worked my vehicle into their schedule so I could get back on the road right away. Being in a place I was unfamiliar with, and it being just me, I really appreciated Jason making me feel at ease with what was going on with my vehicle, coming to help me, and getting me back on the road. Thank you all so much.
Do not go here. They backed my truck into someone else's car. Management handled it poorly. On top of that. They lodged a 12 inch light right beside my engine.
Came in to drop off a tire to be fix today. Ran over a piece of metal debris on our way back from a Florida trip. Thank goodness for great organizations like the State Farm sponsored Interstate van that gave us assistance on the road and for the above and beyond service the professionals at Major Brands gave. Not only did they fix the tire, they also replaced it on the vehicle! But without asking, they also returned the spare back underneath and button it all up like it never happened!! This business truly understands outstanding service!
Fast curtious professional great prices, could not have a car problem in a better place. VERY busy place, did not know me, I was just traveling through, but took my car in diagnosed it (correctly) and had it finished before I could eat my lunch. Congratulations Jason, David, Glenn and whole Crew for a well run place.
My friend was driving 13 hours to come visit me and broke down halfway in Morehead. It was late afternoon, and the shop went above and beyond to diagnose the issue, repair, and get her back on the road that evening. So very thankful for them stepping up with great customer service and quick work!
Don't ever go here. I brought my car in here with a bad mass air flow sensor. It was shaking and stalling randomly. They charged me around $200 to put in a "new" one, then said to "keep a close eye on it". That should have been a red flag right there. Sure enough, 2 months later I end up with a broke down car again, and had to replace the MAF sensor again. My mechanic informed me that the one on my car was old. They charged me for a part that didnt even work. Not to mention, the faulty sensor almost caused me to be involved in a very dangerous accident. I wouldn't trust these people to do an oil change.
Awful service. Every time I have went here I have had problems. Recently I needed two new tires on my vehicle, they replaced my tires but damaged my tire pressure sensors in process. Had my car for over 2 days even though I was told it would be fixed the next morning. Do not recommend. If you drop off your vehicle, they say they will call when its ready and they never do, you have to call them to figure out when your vehicle is gonna be done. Have taken my vehicles there for other issues and had problems but figured I would give them another chance since tires are a big part of their business and they couldn't even do that right.
Poor customer service. They fixed one issue and it led to another...maybe not all their fault but because of the negative experience over the two days dealing with the folks at Major Brands Morehead we will be looking elsewhere next time.
Apparently they had a rush and our vehicle kept getting pushed down the line...my wife was told Twice she would receive a call back within 15 minutes on the status of our car; Twice she did not receive a call and they may never have called back if she did not call back after one hour both times.
I have seen their loaners and/or shuttles around town...neither of these services were offered to us by anyone at Major Brands.
From my one visit passing through town, their staff was very friendly and helpful, and their price for a minor fix was very reasonable. The issue wasn't corrected the first time, but they were more than willing to fit me in immediately to fix their mistake. They seem very busy and their wait times do accurately reflect it, especially if you're a walk-in.
This is a good place to go when troubleshooting the issues that might be happening with your car. As for the maintenance when concerning oil and tire care, it'd be best to find somewhere else. Though the quality is top notch, the wait times are a little too much. Sometimes they ranged into three hours on busy days. But then again, they're busy for a reason.
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