This rating is based on customer reviews, inventory size, pricing, and service quality
Parts Unlimited Interiors, Inc. in La Grange, KY draws mixed reviews: some report excellent fit/finish, fast delivery on in‑stock items, and friendly, helpful staff; others cite misaligned patterns, damaged or incomplete shipments, and months‑long delays with hard‑to‑reach support. Customer service feels inconsistent—from quick resolutions to unreturned calls. Pricing is noted as reasonable by a few. Inventory seems broad for classic models. Little verified info on yard organization or ease of finding parts. Overall: 68/100. To reduce risk, confirm stock and lead times before ordering.
What clients say about Parts Unlimited Interiors, Inc. in La Grange (KY)
My husband got his parts my son order today May 2nd and we got home the box was busted at one end and only 3 parts was in the box and it was supposed to have been 8 parts. I called at 2:15 on Saturday right after we brought the box in the house and they were closed I left a message so let's see if they will call my husband back Monday. He paid over 120 bucks for damaged stuff.
1968 chevelle door panels the holes in the cardboard are 1/4 " off putting the ss396 emblems I had to move the holes so they lined up with where they are supposed to be
I DO NOT RECOMMEND SHOPPING HERE. I placed an order for a chevy s10 seat cover back in February, it's currently 09/14. I will never ever shop here again nor will I recommend this place to anyone I know.
I've been waiting for a year for my seat covers. I have paid over $ 1000, and get the worst customer service ever. I'm not told why or how long I have to keep waiting. I think the company does not want to admit how bad it is, and to not lose the customers who are waiting for their orders, they choose to lie to them. That is my opinion. Sometime in the future, when my car is sold, or I am 6 feet under, my order may be delivered. I'm not going to be angry, but I'm so disappointed in such a large company.
One year later... I gave up waiting for my order after 1 year and 3 months and instead found a set that was in stock. It was delivered quickly and the result was very good. For my next project, I chose to find an upholstery set that was in stock, and I found just the right original design, looked perfect in the picture. Very expensive. But I bought it. Fast delivery. When I get it home, the color and design is a little different from the picture. Well well. Now I have two cars with new interior from PUI, and it actually looks very good. Although nothing turned out exactly as I thought.
High quality interior, but make sure your stuff in "in stock"
ORDER DOOR PANELS FOR MY 64 IMPALA EVERY MONDAY I CALL WITH A PRODUCTION NUMBER TO SEE HOW THE ORDER IS GOING. THEY ALWAYS HAVE A STORY. BETWEEN PRODUCT SHORTAGE TO EQUIPMENT FAILURE. IF THESE PEOPLE WERE Pinocchio their noses would be 15 feet long
Rear seat covers for a Ford Galaxie took months (6) to receive and then they did not fit. They were short 3” in width and 2 “ in depth. They stated they were not interested in making new patterns to fit. The lady I spoke to said maybe it was the color I had ordered. What? Even with getting Mac’s involved it took over 2 months to get my money back. They probably won’t get back to you through email so you need to keep calling them.
I have been waiting 5 months for seat covers fot a camaro . Every time i calk i get another lame excuse why they can't deliver my product. Seems to be managed extremely poorly if i had to do it all over again i would pick another interior company.
I have ordered three different large items for my classic k5 blazers. Only one of those three items have arrived properly. One set of bucket seat covers were great. Next the back carpet was way off. I had to cut it and fix it myself. I had to call and order piping (which they charged me for) so I could fix their poor quality myself. Only good thing is they left everything Way to long and not short. Next I ordered another set of bucket seat covers. Wholly S... they completely screwed the whole pattern and Stitching up. I’ll try to post a picture but they carried the entire center to the bottom and left the top stitching and piping out all together. Unreal this passed inspection. If you order do not get from them direct as they will not help resolve issue. Go through a well known middle-man shop that will fight for you if the product is wrong.
very good customer service, I had a issue with a customers covers, and they where very helpful and resolved the issue in a timely matter. Customer was happy and I was happy at the end of the day. Kenneth Carman was the person that helped me, very nice person.
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