Communication: If you have a vehicle with them, you need to keep up on calling them. They called me about 5% of the time they said they would. Most of the time, it was silence from them.
They also decided not to continue working on my truck when they found more problems they didn’t want to deal with. I'm fine with that. However, it took me approximately a month to get that information from them. Time where I could have had the issues being delt with elsewhere.
I do think their rates are pretty normal, as my truck is still being worked on I can’t speak to the quality of their work, but I don’t doubt they did what they said they would do.
If you are questioning the two stars instead of one, it's because they were never rude with me, I beleive they did what they said they would do to my truck, and if they hadn't wasted so much of time trying to get them to communicate with me, I probably would have given 3 or 4 stars. 1 star wouldn't be an honest review of them. If the new shop tells me they didn’t do what they said, then I'll edit, but I don’t expect to have to do that.
They picked up our truck and sent another truck to get our camper. Very respectful, quick and friendly service. I highly recommend and appreciate the care we received.
While out and about in the Elizabethtown area today one of the drivers loads wasn’t properly secured or I don’t know, but he was hauling a tack van and a mirror or something flew off of it and hit my windshield cracking it. Disappointing.. no way I can afford to replace this.
So thankful for this towing service! AAA left me stuck and without anyone to help. Merciful Towing came out and decided it was too hard for them and they left. Finally after calling many towing services I got Doug’s and I am so happy I did! The guy pulled me out in about 10 minutes! Appreciate you guys taking pity on me and my situation!
Used this company through my AAA today, the tow truck driver, Mike, was very polite, professional and helpful. I appreciate how helpful he was and how well he treated my child. Thank y'all so much for helping
I’m very happy with the service I got from Doug’s towing. I needed my car picked up in Elizabethtown and delivered to Lexus Service in Louisville. I called Doug’s in the morning, Courtney gave me the exact total amount for the towing and told me it could be done that afternoon. Frank called me to let me know he’d picked it up and let me pay with credit card over the phone. Lexus Service confirmed delivery an hour later. Perfect execution; thanks Courtney and Frank @ Doug’s!!
We needed Doug’s Towing to lift & move our stinger from the trailer it was sitting on to another trailer. Mike came out right away and took care of everything for us quickly! Great job!
Jarod and Doug's Towing and Recovery were great! Jarod was extremely friendly and professional. Hopefully we'll never be in this situation again, but if we are, and in this area, Doug's is who we're calling!
Shoutout to our tow truck driver Matt!!!
He really helped us out a ton this past sunday morning. He picked us up within 20 minutes of calling AAA!!
Matt gave us a great ride down the road towing my vehicle to a nearby shop.
Thanks Matt!!
One star is one too many. I w
as quoted $1,000 for a tow, so I stopped searching around because it was the best price I could find. About a week later when it came time to actually tell the vehicle, they wanted almost $400 more than the original price. Take your business elsewhere to somewhere more honest, Doug's towing is a shady business.
EDIT:
It seems that you have left out some pretty important information. After the first call was denied, I sorted things out with AAA and arranged for the member on the account to be there for the tow, which AAA, AND Doug's towing, ACCEPTED.
"Frank" (from Doug's towing) then proceeded to tell me that for this service call, AAA had labeled the vehicle a "Class A RV" , therefore the price of the tow would now be an extra ~$350 out of pocket more for me than the original deal Frank and I had made a week prior. This was the new price INCLUDING the AAA benefits.
I asked Frank if he could stick to our original deal. He refused, and replied that he was not given dimensions of the vehicle during our first call. I gave him very specific measurements of the vehicle during the first phone call.
I went with CTS towing, and had a very honest and professional business experience with them.
I understand that you want to defend your business, but just be honest. You're only proving my point.
The tire on our Budget rental blew, and Budget was going to essentially leave us stranded on the side of the road with 3 kids 2 hours away from our hotel in the middle of the night. Kim and Matt picked us up, made sure my kids were fed and taken care of, got us all the way to our hotel and made sure Budget paid for it. I will never be able to thank them enough, nor can I recommend this company enough. They actually care about people.
I just wanted to say thanks to the folks over at Doug's Towing. Customer service super nice. The price was affordable. Most of the time, people do not interact, because it's business or just don't want to talk. JUSTIN was super nice from the moment he rang my door bell. He asked questions about the car, he was personable and very kind. He even sent a photo of my car when it was dropped off. I hope I don't have to be towed again but if I do these guys are the ones. THANK YOU!
My college student was stranded on the highway between Elizabethtown and Bardstown on a Saturday night. I called Doug’s Towing and tried my best to explain where he was. The employee on the phone, Kimberly, quickly got a driver dispatched to him and was an absolute angel. I could not have asked for a better experience.
Justin was great! Showed up with the rollback to tow my dad's truck after a blowout. He asked what questions he needed and jumped right into it. Took good care of rigging and pulling the truck up onto the bed and did the same on the off-load. This was a AAA service call, but I would not hesitate to use them if I'm needing service outside of the AAA network. Best experience I've ever had with a towing/roadside service like that.
These guys are really good. Me and my uncle broke down near Etown. Called everybody else and they had the best prices. Thought our alternater was messed up but it turned out to be a belt. They could've easily taken advantage but they didn't. Did a really good job on my uncle's car and got it done in a really good time. Plus talking with them, they're really good people. They get two thumbs up from me. If you break down anywhere near Etown (they service a whole lot more area than Etown by the way) give these guys a call. I'm telling you, you won't be disappointed.
Justin from Doug’s towing came out almost immediately and jumped my car. Took less than five minutes from his arrival to get my car started. Very nice and professional. Melissa was also very helpful when I spoke with her on the phone.
We got our 26 foot uhaul stuck in the mud moving.. Doug's came out after calling AAA they were there In a matter of minutes evaluated the situation and pulled our truck out in about 30 minutes. both guys were very experienced friendly and professional they made a hopless situation better.i would highly recommend them to anyone with any service needs. Thank you again Doug's.
I wish I could this place 10 stars .. my husband and I have been broke down on the side of the road since 4 pm may 12 and it's currently 2:28am the 13th Kim and Matt did an amazing job with helping us get to where we needed to go . I got the OnStar guardian app and we was having problems with it and for a couple hours until we could get it working Kim did EVERYTHINGshe could to make sure OnStar would cover where we needed to go.. Matt got to us in GREAT time and is very friendly and is also doing everything to help us... THESE TWO PEOPLE DEFINITELY NEED A RAISE!!! Thank you guys so much you two are AWESOME... God Bless y'all...
Justin is A-1. My Sunday started off rough. I was sitting on the side of the Western KY Parkway as i had a flat tire. Justin saved the day! He got me to the place I needed to get too. Professional, polite and efficient. You hired a gem, Doug's Towing and Recovery! Thanks Justin!
Fair pricing and hard workers! While traveling, the spring broke on our 32 foot travel trailer. It was a mess. After calling several places where no one wanted to deal with the issue, we luckily called Doug’s. Not only were they kind on the phone, they sent someone out immediately. Michael went right to work trying to make it so we could get off of the expressway- this was no small task since the axle shifted when the spring broke and we also had wrecked tires from the damage. Once we made it to the shop, Michael didn’t stop working. He fixed everything and had us back on the road within hours…without overcharging. Thank you to Michael at Doug’s for going above and beyond to help us.
We were in a pinch and needed a rotating truck out to our shop, ASAP. We called Doug's and they scheduled for the exact minute we needed them here. Office ladies are so nice and helpful! We will definitely keep them in mind for future needs.
Fair and honest tow company. Would definitely recommend this company if in the area especially if you are an owner operator. Zack (heavy wrecker operator) was very professional and helpful and very patient.
Older guy was very rude. Eventually became nice once he realized you weren't going to deal with his attitude. After he stopped being difficult, everything went pretty smoothly. Way overpriced. Got charged for a full day of storage even though the vehicle wasn't even in the impound lot for an entire day. Registration usually stays inside vehicles, the previously mentioned older guy almost didn't let us get it from the vehicle to prove we are the owners. I'd only use this company if it was the very last option.
They were not informative regarding an impound. Let us get it out knowing we didn't have a way to tow it. We thought we could drive the vehicle home. They let us pay the towing and storage knowing we couldn't take it home. Most likely in hopes we would leave the car so they could get the car to fix up, part out or scrap. The storage was inexpensive. Only $30 a day. I feel they took advantage of myself and my daughter. So many automotive places take advantage of women or those without mechanical knowledge.
Matt Farmer did a tow for me today and it was a unique situation. He went above and beyond and exceeded my expectations. Highly recommend him and Doug’s Towing! A+!
Justin was very quick and awesome today. When he arrived to pick up my car he jumped right into getting the job done. If I ever need any vehicles towed again, he will be the guy I ask for!
Justin was absolutely AMAZING when my car got hit right before the exit into Etown. He was there before I could ask the officer for an eta! After my car was hooked up in what belt like seconds, Justin took me & my son & his dog straight to where he was so we could unload my (uninjured) cats from the back seat & anything we needed from the car for the night. He was sure to ask about us when we went to the yard this morning. A++++! ABSOLUTELY RECOMMEND!
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